2/10 - Tồi
Holly
05/04/2026
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
If you are going to Stansted I would highly recommend staying at another hotel as there are cheaper ones in the area and this one is not worth the price. Why? The staff.
Whilst the room is a nice size with a nice bed the staff are the reason not to stay. The first issue I incurred was at check in, they ignored the fact there was a queue and started serving people that just walked into the hotel ignoring the people who had waited ages. When this was raised the staff member started to have an inside joke with the people who had queue jumped making me feel uncomfortable and feeling upset as I felt ridiculed for following the rules.
Additionally, the rooms are sound proof yet at 11:45pm the bar was empty ( I had a room looking out to the bar and could see all the seats and it was empty and about 5 staff members) so the staff decided to turn the music up so loud that even in a room where you can't hear your neighbours you could clearly hear the music loudly and the songs. I phoned reception to ask them to turn it down as they only turned it up as it was only staff in the bar only to have no apology and the staff member laugh at me for making a complaint. Unacceptable.
In the morning I went to make a formal complaint about the staff members and it ended up being the staff member that laughed at me on the phone. I told him I never experienced this sort of behaviour from a Radisson before and said to him I wish I stayed at a different hotel and he said yes maybe you should. Which
Holly
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