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Nhận xét về Hampton by Hilton Blackpool

3.5 out of 5
Hampton by Hilton Blackpool
595 New South Promenade, Blackpool, England

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 903/1409 nhận xét" "
Đánh giá 8 - Tốt. 339/1409 nhận xét" "
Đánh giá 6 - Được. 90/1409 nhận xét" "
Đánh giá 4 - Kém. 49/1409 nhận xét" "
Đánh giá 2 - Tồi. 28/1409 nhận xét" "

9,4/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

INDERJIT

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mr Wes , Great guy good service , All staff members working really hard to make it a great stay food breakfast great , bar great street parking easy peasy , cant fault the stay. stayed in room 235 no issues room clean towels fresh amazing sea view. i wont hesitate to book here again,
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 27/05/2024
Dear Inderjit,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay. I have shared your comments with the team. We look forward to welcoming you back again soon. Yours SincerelyPaul Ellison General Manager

2/10 - Tồi

Akshay

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The worst experience with Hampton Hilton Hotel. morning breakfast service was not properly planned and rooms kept smelling bad, hotel staff were not helpful, Price 2 day is higher than other hotels but for service and experience I can go for -1 /10
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 27/05/2024
Dear Akshay,Thanks for taking the time to post your comments following your recent stay.Please accept my sincere apologies for the problems you encountered. I have discussed with the management team and arranged retraining of the teams. I do hope you will stay with us again. Yours SincerelyPaul EllisonGeneral Manager

6/10 - Được

ROGER

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Very basic room which was pretty clean but the bathroom had an awful smell from the shower drain.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 27/05/2024
Dear Roger,Thanks for taking the time to post your comments following your recent stay.Please accept my sincere apologies for the problems you encountered. I have discussed with the Housekeeping Manager and arranged retraining of the team. We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

6/10 - Được

Rebecca

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Rebecca,Thanks for taking the time to post your rating following your stay.Please do share any specific feedback for us to look into and improve. We look forward to welcoming you back again soon. Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Greg

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great views and grest place to stay .staff was so helpful
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 20/05/2024
Dear Greg,Thanks for taking the time to post your comments following your stay.I was delighted to read that you had a great stay and was well looked after by our fabulous team. We look forward to welcoming you back again soon. Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Gary, Hull

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel and was looked after by Joel when booking in, who was brilliant.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 30/04/2024
Dear Gary,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and was well looked after by the team. We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Dee

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Check in was so easy
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 30/04/2024
Dear Dee,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and had a good check in experience. We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Elizabeth

Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 16/05/2024
Dear Elizabeth,Thanks for taking the time to post your rating following your recent stay. I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Matthew

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely place to stop, clean and an amazing view of the sea if you have a sea view room. Breakfast was one of the best I’ve ever had at a hotel. Thank you
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 30/04/2024
Dear Matthew,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay, glad you liked the complimentary breakfast.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Brian

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We have stayed here before and the only down side this time was that the quality of the evening menu had dropped.
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 30/04/2024
Dear Brian,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay, please do share with us any specific comments about the dinner menu so we can look into this.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Vanisha

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel, in a great location. We traveled with a 6 and 8 year old and enjoyed the walk along the strip everyday. Our room had fantastic views, the tram stops very close to the hotel, so very convenient. Good choice for breakfast and friendly staff.
Lưu trú 2 đêm vào Tháng 10, 2023
General Manager trả lời vào 25/04/2024
Dear Vanisha,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and enjoyed the complimentary breakfast.We look forward to welcoming you back again soon. Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Ian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 30/04/2024
Dear Ian,Thanks for taking the time to post your rating following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

nasra

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Away from the crowds but walkable distance from all main attractions. Good for families. Has tramline stop directly outside too. The Sandcastle waterpark was a 10-15 minute walk away from the hotel. The main Blackpool pleasure beach is a few minutes walk away.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 18/04/2024
Dear Nasra,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back again in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Laura

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice clean rooms and brilliant brekkie
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 18/04/2024
Dear Laura,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and enjoyed the breakfast.We look forward to welcoming you back again in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Hayley

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Helpful staff, car park spaces available, £15 for 24hrs, very good breakfast. Good price, clean room, nicely furnished and modern. Tram stop nearby. Only suggestion would be that the window cleaner wasn’t working in the busiest morning period when everyone’s getting ready and/or in the breakfast area- kind of ruining the vibe.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 18/04/2024
Dear Hayley,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay. I will share your feedback with the team.We look forward to welcoming you back again in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Mhd Ayman

Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 05/05/2024
Dear Mhd Ayman,Thanks for taking the time to post your rating.I was pleased to read that you had a good stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Christopher

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel itself was nice, quiet for Blackpool and slightly out of the way. Breakfast was lovely especially the hash browns! Free on street parking right in front of hotel. Although the beds were very uncomfortable, springy and noisy. The rooms were very hot too and heating seemed to kick in itself during the night. No windows could be opened and i like some fresh air.
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 12/04/2024
Dear Christopher,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Derek

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Well, an extremely strange hotel. The lifts to all floors are the only method of accessibility the grand floor from an upper level, doors from the stairs to the ground floor were locked, access only via a certified key. As such, we had to wait in queues at the lifts to and from the 3rd floor. A water leak in our room was confusingly rectified with a change of room. Loose floor tiles in the bath room, missing shower waste water cap, not sure the bedding sheets were sufficient given the cold weather. The windows were filthy, okay, it’s on the sea front, but they were filthy. Taking the advice of breakfast after 10:00 hrs was a good move, and fresh food was constantly being brought out. Having resided in many Hilton’s, I’m not sure this hotel really meets with their usual standards.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 12/04/2024
Dear Derek,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that overall you had a good stay. We do have stair cases at the end of each corridor that are accessible. We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Rebecca

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely sized room clean and fresh. Staff pleasant walking distance from everything we needed. Bed wasn’t the best didn’t have the best nights sleep. Breakfast was great kids loved it especially the pancakes. Overall great stay and would return in the future.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 12/04/2024
Dear Rebecca,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay and enjoyed the breakfast.We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

4/10 - Kém

Shannon

Không thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 18/04/2024
Dear Shannon,Thanks for taking the time to post your rating following your recent stay.I was sorry to read the poor rating, please do contact us with any specific feedback for us to review.I do hope you will stay with us again.Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Allan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a nice stay but the room was extremely hot and couldn’t get it cool. Also the breakfast is extremely busy and we waited 30mins for a table
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 05/04/2024
Dear Allan,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay. During school holidays breakfast is very busy. We do advertise a traffic light system and times to arrive for a more comfortable breakfast. We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Kristina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was such an amazing stay, it really was. The hotel was gorgeous and absolutely spotless, all the staff were so friendly and polite, and the breakfast was outstanding, everything you could possible want.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/04/2024
Dear Kristina,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Janice

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We’ve stayed here before and loved it, it’s quiet rooms are lovely and breakfast is too, it’s really reasonable couldn’t have asked for much better
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/04/2024
Dear Janice,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Sanjay

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked how the hotel was clean and the free breakfast that came with it. I didn't like how the water wasnt going through quickly and the ac wasn't working properly.
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/04/2024
Dear Sanjay,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay. We will action the comments you have raised,We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Emma

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location for visiting the Pleasure Beach. Convenient location for tram stop. Good variety at breakfast. Room was comfy and clean
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/04/2024
Dear Emma,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Maria

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a great stay, room was clean and allowed us to check in earlier which was great.
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/04/2024
Dear Maria,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

ian

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel,pleasent and helpfull staff good location.
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/04/2024
Dear Ian,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

PHILIP

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice modern, and new
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/04/2024
Dear Philip,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Judith

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nothing around
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/04/2024
Dear Judith,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Lyudmyla

Lưu trú 7 đêm vào Tháng 5, 2023
General Manager trả lời vào 12/04/2024
Dear Lyudmyla,Thanks for taking the time to post your rating following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

REBECCA

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel, great location. Clean. Friendly staff!
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/04/2024
Dear Rebecca,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff very polite and professional and hotel extremely clean. Would definitely stay here again
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 05/04/2024
Dear Anonymous,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Fasal

Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 12/04/2024
Dear Fasai,Thanks for taking the time to post your rating following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Sandra

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was lovely
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 13/03/2024
Dear Sandra,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay. We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Ricky

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Highly recommended
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 13/03/2024
Dear Ricky,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and will highly recommend us.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Elizabeth

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The service was fantastic, so friendly and welcoming from the moment we arrived, the room was lovely and the breakfast was the best breakfast I've ever had at a hotel, the food was nice and hot. Will definately stay here again when next in Blackpool
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 13/03/2024
Dear Elizabeth,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and enjoyed the room and breakfast.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Lynsey

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Spacious rooms, very clean, lifts in working order Negative room was very cold. Despite best efforts couldnt increase the room temperature so was an uncomfortable nights sleep. On checkout wasnt asked if we’d had a good stay so didnt feedback
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 13/03/2024
Dear Lynsey,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay , please accept my apologies regarding the heating. I will get the room checked by Maintenance.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 04/03/2024
Dear David,Thanks for taking the time to post your rating following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Peter and paula

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Only thing needs to mention extra for parking only found out during check out £15 per day took that staying in hotel parking would be free
Lưu trú 2 đêm vào Tháng 2, 2024
General Manager trả lời vào 02/03/2024
Dear Peter and Paula,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay. Parking is 15 per night and branded hotels in Blackpool do not provide free parking.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Andrew

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 02/03/2024
Dear Andrew,Thanks for taking the time to post your rating following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Alexandra

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely stay however parking prices extremely expensive, would have been better if £15 per stay rather than £15 per 24 hours. However staff were amazing especially the dark short haired lady on reception who checked us in. 5 star
Lưu trú 3 đêm vào Tháng 2, 2024
General Manager trả lời vào 29/02/2024
Dear Alexandra,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and was well looked after by the team.We look forward to welcoming you back again in the near future.Yours SincerelyPaul EllisonGeneral Manager

6/10 - Được

virender

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Breakfast options were limited and quality of food was poor. Dry pan cake
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 28/02/2024
Dear Virender,Thanks for taking the time to post your comments following your recent stay.We do offer a lot of variety at breakfast, please let us know what you would like to see. We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

James, Gourock

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very helpful staff, lovely room, great decor
Lưu trú 2 đêm vào Tháng 2, 2024
General Manager trả lời vào 27/02/2024
Dear James,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and was well looked after by the team.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

4/10 - Kém

Laurens

Khách đi công tác
Không thích: Nhân viên & dịch vụ
Okay stay.
Unfortunately, there were some issues with my stay. I asked for an invoice to be made before my stay. When I arrived and asked for it again, they said that this wasn’t possible. My room was fine but the shower was broken, which obviously isn’t great when you are on a business trip. Hopefully they tackle these issues.
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 27/02/2024
Dear Laurens,Thanks for taking the time to post your comments following your recent stay.Please accept my sincere apologies for the problems you encountered, I will arrange for Maintenance to check the room and speak to the team about the invoice.I do hope you will stay with us again.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Katie

Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 05/04/2024
Dear Katie,Thanks for taking the time to post your rating following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Deborah

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 26/02/2024
Dear Deborah,Thanks for taking the time to post your rating following your recent stay. I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

6/10 - Được

Julie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Good hotel, apart from the flashing light!
Easy to find, parked in car park at the rear (£15 a night), friendly and efficient check in, the goody bags for the kids went down well. The hotel is modern and clean though out, but fairly basic. The room was average, the beds were very comfy, big shower, ground floor so no sea view. Design of bathroom door was innovative, but not terribly practical. The kids thought it was hilarious you could hear people on the toilet so loud! Huge gripe was during the night the intermittent flashing fire alarm above the bed and the droning noise (despite air conditioner/heating being off), it was like a bathroom fan being left on. This ruined what would otherwise would have been a good sleeping experience. I would have liked instructions for how to use the TV, as the on screen version was not very user friendly. Main menu was pretty standard. Kids menu fine, food OK, chips a bit undercooked and spread on BLT not to my taste. Breakfast was average. Staff in the restaurant were very good both at breakfast and in the evening. We didn’t pay a huge amount and for what we paid I would recommend the hotel. The staff in particular were very good. Just bring a sleeping mask and ear plugs!
Lưu trú 2 đêm vào Tháng 2, 2024
General Manager trả lời vào 25/02/2024
Dear julie,Thanks for taking the time to post your feedback following your recent stay.I was pleased to read that overall you had a good stay and will recommend the hotel. I will share your feedback with the team. We look forward to welcoming you back again in the near future. Yours SincerelyPaul EllisonGeneral Manager

6/10 - Được

Mandy

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Comfy & lovely staff
Our second night wasn’t very good. We had an alarm that kept going off, which we reported. We can only assume it got sorted as nothing said.
Lưu trú 3 đêm vào Tháng 2, 2024
General Manager trả lời vào 25/02/2024
Dear Mandy,Thanks for taking the time to post your feedback following your recent stay.I was pleased to read that overall you had a good stay. I will speak with Maintenance regarding the alarm and action anything outstanding. We look forward to welcoming you back again in the near future. Yours SincerelyPaul EllisonGeneral Manager

10/10 - Xuất sắc

Joanna

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 26/02/2024
Dear Joanna,Thanks for taking the time to post your rating following your recent stay. I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

8/10 - Tốt

Carl

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 25/02/2024
Dear Carl,Thanks for taking the time to post your rating following your recent stay.I was pleased to read that overall you had a good stay.We look forward to welcoming you back again in the near future. Yours SincerelyPaul EllisonGeneral Manager