Khách sạn Bourne End

"Super stay, gorgeous studio with separate kitchen and bathroom, immaculate throughout. Very convenient for the train station and a beautiful walk by the Thames is just a few minutes away! "

"I like the convenience and the hospitality and the restaurant the food was delicious. I can’t think of anything thing I don’t like during my stay at the Holiday Inn"

"Buffet must upgrade"

"Although it is quite a trek from terminal 5 it provided a quiet, clean and relaxing place to rest/shower on a long layover. Breakfast was excellent and allowed for quick refueling before long day of travel."

"Location and food options"

"High quality hotel very close to terminal 5 at Heathrow so ideal for catching an early flight."

"The staff were incredible and the room was beautiful. The bed was clean and comfortable and the runway view was lovely to wake up to. I didn't eat there, but did have a drink upon arrival and the bar was well run, too."

"Evening staff was uninformed. My room fridge was broken. The man who was sent to the room said the temperature control needed adjustment. Of course that did nothing. Finally my room was changed."

"Many people stay before their flight out of Heathrow. A free shuttle is available but the staff either didn't know or didn't provide much information. Several buses came and no one told us how to distinguish which was ours . One customer waiting said it was always late, and it was about 20 minutes, seems the staff should have known. Also staff said it took 25 minutes to airport due to additional stops which wasn't true. Only one stop after our hotel. Pretty unprofessional for an upscale...

"Average; ok"

"All great"

"Although further away than I thought, I LOVE the fact that it is connected to the airport by a skywalk. It was also nice that there weren't additional travel charges getting from one terminal to another. I would have liked to have gone exploring but there was a horrible rainstorm, and there was a little leakage, so I stayed at the hotel. The bar was very handy for getting food all night. The room was a little warmer than I usually like, but at least there was air conditioning, and I loved the...

"Bus Stop transport going to terminal 5 is very accessible."

"The room we stayed in wasn't ideal. The sheets were clean but the room felt dirty. There was one spot in the room where the floor was soaked!"

"Amazing staff and within walking distance from the Hatton Cross stop-Piccadilly Line."

"The room and bedding were clean, though there were some stains on the carpet. The walls were thin, and I could hear televisions blaring when I walked down the corridor to my room. I was surprised that coffee and tea were an extra expense. The staff was helpful with city bus knowledge to the airport."

"Clean, comfortable room. Friendly helpful staff."

"I've stayed at the hotel many times in the past before it became a Warner hotel. Although the facilities are still excellent I was a bit disappointed in the quality of the food in the Market Street restaurant (both evening meal and breakfast). Perhaps it was just that the previous standard as a business hotel was higher than current. We also could not get air-conditioning working in our room ((2021) this appeared to of been a problem for a number of the visitors."

"The room is not that clean and the staff same it’s very nice and some very respectful and rude"

"Friendly staff. Room was a good size. Easy access to public transport for airport too. Did not have breakfast but was available."