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Nhận xét về Village Hotel Bracknell

4 out of 5
Village Hotel Bracknell
Bagshot Road, Bracknell, England

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 100/265 nhận xét" "
Đánh giá 8 - Tốt. 63/265 nhận xét" "
Đánh giá 6 - Được. 45/265 nhận xét" "
Đánh giá 4 - Kém. 30/265 nhận xét" "
Đánh giá 2 - Tồi. 27/265 nhận xét" "

7,8/10

Sạch sẽ

7,6/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Steve

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Access to the rooms
Lưu trú 4 đêm vào Tháng 5, 2024
Reception trả lời vào 25/05/2024
Dear Steve,Thank you so much for taking the time to review your stay with us. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Kind regards, VBK reception

6/10 - Được

Marc, Cardiff

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Stayed in a Club room and although I had a desk there was no chair and when I asked for one there was no chairs available so could not do any work in my room. In addition as a guest paying extra for car parking, spaces are limited due to the amount of people visiting the gym. Food was very good and the gym facilities were great.
Lưu trú 2 đêm vào Tháng 5, 2024
Reception trả lời vào 25/05/2024
Hi Marc,Thank you so much for taking the time to review your stay with us. We are sorry that we did not get everything right for you. We can assure you that we take every feedback very seriously and yours will be used to ensure that we make the right steps forward to improve.We hope to see you soon in our hotel,Kind regards, VBK reception

6/10 - Được

jasvinder

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ
Room was okay video stream didn’t work bathroom was small.
Lưu trú 1 đêm vào Tháng 5, 2024
Team VBK trả lời vào 20/05/2024
Dear Jasvinder,Thank you so much for taking the time to review your stay with us. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Warm regards,Village Bracknell Reception

10/10 - Xuất sắc

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great Hotel with friendly staff and at great price. What more do you need.
Lưu trú 1 đêm vào Tháng 5, 2024
Team VBK trả lời vào 20/05/2024
Dear Robert, Thank you so much for taking the time to review your stay with us. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Warm regards,Village Bracknell Reception

10/10 - Xuất sắc

Damian

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All perfect, nice family pool, lots of food choices in the pub, and good quality food.
Lưu trú 1 đêm vào Tháng 5, 2024
Team VBK trả lời vào 20/05/2024
Dear Damian,Thank you so much for taking the time to review your stay with us. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Warm regards,Village Bracknell Reception

2/10 - Tồi

Anh

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Team VBK trả lời vào 11/04/2024
Dear Anh,Thank you so much for taking the time to review your stay with us. We are sorry that we did not get everything right for you. We can assure you that we take every feedback very seriously and yours will be used to ensure that we make the right steps forward to improve.We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Kind Regards,Village Bracknell Reception

10/10 - Xuất sắc

Duncan

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 5 đêm vào Tháng 3, 2024
VBK trả lời vào 02/04/2024
Dear Duncan,Thank you so much for taking the time to review your stay with us. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Warm regards,Village Bracknell Reception

10/10 - Xuất sắc

Keitan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is absolutely outstanding. It’s clean and modern and the staff are so welcoming. Absolutely amazing hotel and can’t wait to stay here again!
Lưu trú 1 đêm vào Tháng 3, 2024
VBK trả lời vào 31/03/2024
Dear Keitan, Thank you so much for taking the time to review your stay with us. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Warm regards,Village Bracknell Reception

10/10 - Xuất sắc

Linda

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay
Lưu trú 1 đêm vào Tháng 2, 2024
VBK trả lời vào 26/02/2024
Dear LindaThank you so much for taking the time to review your stay with us. I sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Regards,Village Bracknell Reception

8/10 - Tốt

Steven

Lưu trú 1 đêm vào Tháng 2, 2024
VBK trả lời vào 23/03/2024
Dear StevenThank you so much for taking the time to review your stay with us. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Warm regards,Village Bracknell Reception

4/10 - Kém

Michelle

Đi cùng gia đình
The village hotel has a lot to offer. Swimming pool, gym and restaurant were all very good. The issue we had was with our room. The toilet didn't work, kept blocking, the public toilets were also on a state and left that way over night and the following day. We reported the issue twice to reception and it wasn't dealt with. On checking out we mentioned the issues again, and the staff were polite and very apologetic, the outcome was we got the cheapest night of our stay refunded. We had bought bleach, to try and rectify the problem l, and spoke to reception and nothing was sorted. After speaking with the manger someone did come and unblock the toilet on the morning of checkout. The window handle was also broken so we couldn't open the window and the bedside Lamps also didn't work.
Lưu trú 2 đêm vào Tháng 2, 2024
VBK trả lời vào 26/02/2024
Dear Michelle, Thank you so much for taking the time to review your stay with us. We are sorry that we did not get everything right for you. We can assure you that we take every feedback very seriously and yours will be used to ensure that we make the right steps forward to improve. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Kind RegardsVillage Bracknell Reception

10/10 - Xuất sắc

Morgan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Stay
Hotel was excellent. We had dinner and drinks in the bar on the Friday night, drinks were a little expensive but food was great. Location was perfect for us as we were going to Ascot Race course which was approx 10 minutes drive. Overall, great stay.
Lưu trú 2 đêm vào Tháng 2, 2024
VBK trả lời vào 26/02/2024
Dear Morgan, Thank you so much for taking the time to review your stay with us. I sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Regards,Village Bracknell Reception

10/10 - Xuất sắc

Mate

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
really quiet, good room comfort, can't believe you guys carried the room service trolley up the stairs - didn't have coffee replenished in the room, would have preferred if there was cold platter choice for breakfast
Lưu trú 2 đêm vào Tháng 2, 2024
VBK trả lời vào 17/02/2024
Dear Guest, Thank you so much for taking the time to review your stay with us. I sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Regards,Village Bracknell Reception

10/10 - Xuất sắc

Chris

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The Rzeszow Grand Boutique Hotel
A great hotel, staff were amazingly helpful and polite. The room whilst small was very comfortable and the bed amazingly so. It also had a very nice bathroom. The architecture was also lovely. We also got to use the pool and spa all to ourselves. All I would say is that if you plan to stay on a Friday night you might want to ask for a room where the sound of club music in the basement is less audible. For me it wasn’t a problem as a music lover, the rhythmic sounds of the music actually sent me to sleep.
Lưu trú 3 đêm vào Tháng 1, 2024
VBK trả lời vào 17/02/2024
Dear Guest, Thank you so much for taking the time to review your stay with us. I sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Regards,Village Bracknell Reception

8/10 - Tốt

Nicole

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Hotel for the value
Overall we really enjoyed this hotel. The aesthetics of it were great and it was super clean and comfortable. My only criticism is that the staff in the restaurant aren’t the most helpful. We stood around waiting for service multiple times (as did other guests). We even ordered room service and I had to go down and ask about it bec it didn’t show up more than 1/2 hour after its expected time. They had to reorder it and finally delivered it to our room. The breakfast was great the first morning we had it, but the 2nd day they started clearing everything out early.
Lưu trú 2 đêm vào Tháng 2, 2024
VBK trả lời vào 17/02/2024
Dear Guest, Thank you so much for taking the time to review your stay with us. We are sorry that we did not get everything right for you. We can assure you that we take every feedback very seriously and yours will be used to ensure that we make the right steps forward to improve. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Kind RegardsVillage Bracknell Reception

10/10 - Xuất sắc

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Kassandra trả lời vào 04/02/2024
Dear Paul, Thank you so much for taking the time to review your stay with us. I sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Regards,Village Bracknell Reception

6/10 - Được

Susan

Đi theo nhóm
Very basic rooms but had what was needed. Rooms cold and no instructions on how to use heating device.
Lưu trú 1 đêm vào Tháng 1, 2024
Kassandra trả lời vào 30/01/2024
Dear Guest, Thank you so much for taking the time to review your stay with us. We are sorry that we did not get everything right for you. We can assure you that we take every feedback very seriously and yours will be used to ensure that we make the right steps forward to improve. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Kind RegardsVillage Bracknell Reception

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Decent Hotel
My go to hotel in Bracknell - foods spot on, gyms great, rooms are decent. Could do with more light in the rooms, they’re very dark. And this time around my bedding was dirty which wasn’t nice!
Lưu trú 1 đêm vào Tháng 1, 2024
Kassandra, VBK trả lời vào 27/01/2024
Dear Guest, Thank you so much for taking the time to review your stay with us. We are sorry that we did not get everything right for you. We can assure you that we take every feedback very seriously and yours will be used to ensure that we make the right steps forward to improve. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Kind RegardsVillage Bracknell Reception

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Kassandra - VBK trả lời vào 27/01/2024
DearThank you so much for taking the time to review your stay with us. I sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Regards,Village Bracknell Reception

6/10 - Được

Khách đã xác thực

Khách đi công tác
Không thích: Sạch sẽ
Not the normal Village standard
My first room there was toilet paper down the toilet, I flushed it and it was blocked, the hotel was unable to send anyone to unblock it, I asked to be moved, the new room was 2 single beds, the sheets were clean, the room looked as if it hadn't been hoovered since New year's, as there was party popper string on the floor, among other bits, the overall house keeping is not good, as the corridors was dirty also.
Lưu trú 1 đêm vào Tháng 1, 2024
Kassandra, VBK trả lời vào 27/01/2024
Dear Guest, Thank you so much for taking the time to review your stay with us. We are sorry that we did not get everything right for you. We can assure you that we take every feedback very seriously and yours will be used to ensure that we make the right steps forward to improve. We sincerely hope that we have the opportunity to welcome you back to Village Hotels in the future.Kind RegardsVillage Bracknell Reception

4/10 - Kém

Mark

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Although a new hotel, the room was in desperate need of: (I) a deep clean; and (II) proper lighting in the room.
Lưu trú 2 đêm vào Tháng 12, 2023

2/10 - Tồi

Charlotte

Khách đi công tác
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Uncomfortable Stay at VH Bracknell
I had the most awful experience at the hotel and would request a full refund. I have raised my complaint with two managers both Charlie and Josie. My complaint is directly against two staff members who caused me to feel very uncomfortable. Aside from this the cleaners failed to change my towels or bedding for my second night. The shower was dirty, my bedding on arrival had two stains on the sheet
Lưu trú 2 đêm vào Tháng 12, 2023

8/10 - Tốt

Helen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice but….
We stayed here before going to lapland uk. Loved the bustly vibe, busy with gym, restuarant and pool. Stayed with my husband and my 8 year old. we went swimming and got told after 10 minutes we had to get out as end of family swim. Wasn’t happy as another family were allowed to stay in longer and when I mentioned it they said was due to another issue in the hotel. Still not fair as it was sectioned off on the other side for adult lane swimming so wouldn’t have hurt to let us stay in the pool as well. The room was freezing and no matter what we did on the temperature gauge nothing changed. Think it’s set on no heating! Ordered dinner in the restaurant and 50 minutes later asked where the food was and told they had not cooked our order as it had got missed and will cook straight away. I chose the healthy noodle dish and it was bland and mostly full of cabbage! The staff were friendly bit we just had a few issues in our stay which ruined it slightly.
Lưu trú 1 đêm vào Tháng 12, 2023

4/10 - Kém

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Not what we were expecting.
It’s seems like an all singing, all dancing hotel but it’s like it’s been made by ikea. The room window was screwed shut yet had an almighty breeze and you can hear word for word any conversation outside. The walls/ceiling were like it’s made of paper, the noise from the upstairs room was unbearable and they were only walking around. It made it very tricky for our young children to fall asleep. It’s a shame as the room itself was clean and comfy but it’s the structure that has let it down. Self check in was easy and there’s a lovely member of staff there just to make sure everything’s ok. However that was the only good customer service we had as the restaurant was awful across all areas. Service was extremely slow and rude which isn’t great with children as they get restless easy.
Lưu trú 1 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Andrew

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023

4/10 - Kém

David

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023

2/10 - Tồi

Mo

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Tarah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023

8/10 - Tốt

Rachel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Nice hotel with just 2 issues
Hotel was lovely and modern, easy self check in on the tablets which was great and nice reception / refreshments area. Only 2 reasons for lower score…. Car park was chargeable and super busy and hard to get a space, became hard work to try squeeze in last remaining space and then had to add it to our room charge. Secondly, our room shower was totally blocked, couldn’t even get a shower without it overflowing everywhere. No phone in room and in a rush to leave so husband couldn’t shower and I had to use 3 towels to stop it going through the floor! A cleaner has to have seen this when cleaning as it was so quickly over flowing. At lease with a phone in the room could have raised with reception.
Lưu trú 1 đêm vào Tháng 12, 2023

2/10 - Tồi

William

Khách đi công tác
Không thích: Nhân viên & dịch vụ
Van broken into
Lưu trú 1 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Debbie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023

6/10 - Được

Iris

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was good food was awful and soo over priced would definitely not eat here again.
Lưu trú 1 đêm vào Tháng 12, 2023

6/10 - Được

Kirsten

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi phòng
Not a pleasant stay
We checked in the key wouldn’t register. Went to the room the heating was broken with an electric heater on the side not plugged in and the window open (it was 0 degrees outside) so we were freezing. There wa wa half eaten rich tea biscuit left on the chair for the dressing table. The beds were not made and definitely didn’t appear to be clean sheets, I think maybe the room had been tidied for an existing customer and not for a new stay. The bathroom had wet towels on the floor and hair in the shower. The restaurant was ok although no kids pricing advertised or options besides the kids buffet which is very basic bland kiddy foods. We stayed here last year and really enjoyed it but after this stay we won’t be returning it’s really gone down hill
Lưu trú 1 đêm vào Tháng 12, 2023

6/10 - Được

Paul

Lưu trú 1 đêm vào Tháng 12, 2023

8/10 - Tốt

Dominic

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2023

6/10 - Được

Michael

Lưu trú 1 đêm vào Tháng 11, 2023

4/10 - Kém

rachel

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
The hotel was good but there was a layer of dust on bedside table and there was no big light. Lighting was very poor. Restaurant was very cold and had to wait over an hour for food.
Lưu trú 1 đêm vào Tháng 11, 2023

8/10 - Tốt

Stephanie

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay
Lưu trú 1 đêm vào Tháng 11, 2023

4/10 - Kém

Liann

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023

8/10 - Tốt

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Very enjoyable stay
Lưu trú 1 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Sarah

Lưu trú 1 đêm vào Tháng 11, 2023

4/10 - Kém

Cristina

Lưu trú 1 đêm vào Tháng 11, 2023

2/10 - Tồi

Miss w

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Shower room that floods into the hotel room
The room smelt strongly of damp. Carpet had been flooded numerous times. When I used the shower I realised why. The shower room (we were put in an accessible room) when used flooded straight out of the bathroom door onto the carpet. The water stayed flooded in the shower room too resulting in sloshing around in water to use the toilet. We had to move rooms and were moved to another room which also smelt damp and had a water stained carpet. Instead of feeling relaxed and spoilt for my weekend away I was stressed and felt dirty.
Lưu trú 2 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Helen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023

6/10 - Được

Oliver

Không thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 11, 2023

6/10 - Được

clare

Lưu trú 1 đêm vào Tháng 11, 2023

2/10 - Tồi

KA WAI

Lưu trú 1 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

David

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was very busy with the gym and restaurant all part of the hotel building. But it never felt overwhelming as they all work hand in hand with each other!!

10/10 - Xuất sắc

Craig

Lưu trú 1 đêm vào Tháng 9, 2023

6/10 - Được

Amanda

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ
Weekend stay.
Welcomed upon arrival, although no information provided ie breakfast time, check out times and parking cost. Bedroom looked inviting but so much dust under the bed and around the skirting boards and on the TV stand. The extractor fan in the bathroom didn't work. The window was full of condensation which also dripped down the wall. The window was missing a handle. Footsteps from the room above just echoed into our room (not the hotels fault as I'm assuming it was kids running around). Getting from the room to reception is like going through a maze! You'll understand if you've stayed there. The hotel needs to put signs up showing which way to go! The bar staff (especially the young lad was miserable and seemed moody this could be because they are over worked but a hello wouldn't go a miss) The breakfast and bar food I would recommend. A sign at the breakfast lectern asking customers to wait to be seated would be helpful as I'm sure people just walk in and help themselves to breakfast! Upon check out I asked about parking charges I told the girl at the desk that I put my reg in the iPad upon checking in so she said it should be fine then said oh just put your reg in the tablet at the door to make sure and yes there was a fee due! The best thing about the room was Sky sports on the TV this was great!
TV Base
Condensation
Window
Mold / damp window
Lưu trú 2 đêm vào Tháng 10, 2023