"Decent hotel, clean, modern and helpful staff. Some rooms have no windows but are bright enough.
Note to the manager - please fix the TV reception! I was told by staff that hasn’t been working throughout the property for well over two weeks. Not great when the World Cup is on!"
"The team were incredibly friendly and welcoming. The room was spacious and the breakfast was great. It is a really convenient location for the pier and nearby restaurants and bars."
"Will definitely be booking again - has everything you need, small shop for essential items, gym, laundry room if you're there for a longer stay. The staff were really helpful, the room was clean and well equipped, e.g., kitchenette, iron, etc. It's also in a great location, if travelling by train, as it's next to the station, which is in the centre and therefore also accessible to other shops, restaurants, and about a 10-minute walk from the seafront."
"The hotel was very conveniently located in the North Laines area of Brighton, a block away from the Royal Pavilion and 10 minutes walk from the railway station. It is a large modern hotel, the room was spacious , the bed was very comfortable, and the kitchenette was excellent. The room was air conditioned, great during the heat wave, and wifi worked fine.
All this said, this hotel chain seems to pride itself on using digital technologies and apps, and not having a reception. The checking in process was awful, requiring me to do an on-line check in and for info on two persons including photographic ID even though I was travelling solo. I tried calling the emergency helpline several times but it was never answered. Fortunately, there was a person at the entrance area when I arrived who was very helpful and resolved all my arrival issues, though only works approx 9-5pm. I would have had problems if checking in during the evening. I never figured out the App and never knew how to use the remote for the TV."
"Stayed in premium sea view room was big and spacious, great views, would of liked a fridge just had a cooler, water available but on a hot day would be best if it was cold, robes and slippers available as well as hair dryer and iron and board, they have their own shampoo and conditioners and body wash, only thing would be the sink in bathroom doesn’t seem to drain well it’s slow and it doesn’t get rid of debris"