4/10 - Kém
Peter
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29/04/2025
Whilst this is a nice hotel, I didn’t find the staff particularly helpful. Also checking in time is from 4 pm, we arrived a bit early (about 3 pm) on the off chance that the room might be ready - it wasn’t and reception staff told us to come back at 4 which is fair enough. We parked our car and went out and came back about 4.45, however we were told the room still hadn’t been serviced! It was finally ready about 5 pm. Seeing as checking out time is 11 am it took them 6 hours to clean the room. Really? Also as there are no bottles of water provided in the room later in the evening we called down to reception for them to send up a bottle of water, which they did and we were charged £8.70 for this ‘service’! When the guy brought it to the room his card machine wouldn’t work and he wouldn’t accept cash so he advised we should settle up when we leave. Fair enough but during the night a letter was posted under door more or less saying that it was our fault that payment wasn’t made and make sure we pay up asap! Very rude! Won’t be staying here again.
Peter
Lưu trú 1 đêm vào Tháng 4, 2025