Dear Thi Thu Ha, Thank you for taking the time to share your score. We would love to gain a further insight on what we could improve to provide the perfect stay and we do hope we can welcome you again in the near future. Kind Regards, Tobias Front Office Manager

Hi SeanThanks for your review and recent stay. We are glad you enjoyed the stay and found all areas to be of a high standard. The team strive to ensure a welcoming experience and glad yours was no exception. We look forward to a future visit.Kind RegardsBrandon JonesManager on Duty

Dear Taylor,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Jason McManus,Manager on Duty

Dear MargotThanks for taking the time to complete the survey. I'm sorry to see that you had some concerns during your stay, We appreciate your feedback as it helps us improve our services and enhance the overall guest experience. If there is anything else you would like to share please do not hesitate to let us know. We value your patronage and hope to have the opportunity to serve you better in the future.Kind Regards,Jason McManus,Manager on Duty

Dear Caroline, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Natasha, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Gemini,Thank you for sharing your review of Capri by Fraser Brisbane. We deeply regret any miscommunication that occurred during your check-in, and I apologize for any inconvenience this may have caused.Upon reviewing your reservation, I see that we were able to check you in one hour after your reservation was made. Please note that the bond deposit is a standard security measure for all pre-paid reservations at our hotel.I am truly sorry to hear about the cleanliness issues you encountered during your stay. We always strive to provide a comfortable and enjoyable experience for our guests, and I wish we had been informed during your stay so that we could have addressed this promptly.Regarding parking, please note that validation for parking at First Parking on 53 Albert Street is only provided to guests who present their ticket. While I don't have all the details of your parking arrangements, based on the amount you paid, it seems likely that you parked elsewhere. First Parking offers a weekend special rate of 16.00 for overnight parking with single entry and exit. If you could provide more information, it would greatly assist us in clarifying this matter.Best regards,AJFront Office Manager

Dear Sally ,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Jason McManus,Manager on Duty

Dear Rachel,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Jason McManus,Manager on Duty

Dear Julius, Thank you for staying at Capri by Fraser, Brisbane and for taking the time to share your review. We look forward welcoming you again. Kind Regards, Tobias Operations Manager

Dear Jamie,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Jason McManus,Manager on Duty

Dear Caroline,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Jason McManus,Manager on Duty

Dear Gary,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Jason McManus,Manager on Duty

Dear Wendy,We deeply apologize for the inconvenience you experienced during your late-night check-in. It is unacceptable that you were left waiting outside the locked entrance without any assistance. Rest assured, we take your feedback seriously and will address this issue with our staff immediately.We understand the importance of a welcoming and efficient check-in process, especially after a long journey. Our team will undergo additional training to ensure that they are attentive, responsive, and maintain a friendly demeanour regardless of the time of day.Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Regards,Jason McManusDuty Manager

Dear PriscillaThank you very much for taking the time to share your review of Capri.We would love to get more information to help us improve our service.Regards,Jason McManusDuty Manager

Dear Sissy, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Liebe Anka, Vielen lieben Dank für das großartige Feedback. Wir hoffen Sie und ihr Ehemann hatten eine unvergessliche Geburtstagsreise an der Ostkueste Australiens. Herzliche Grüße aus Brisbane Tobias - Operations Manager

Dear Leonard, Thank you so much for sharing your feedback with us! My team and I are thrilled to hear you enjoyed the service aspect of your stay the most.We look forward to welcoming you back to our hotel soon. Best regards, TobiasOperations Manager

Dear Rebecca,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Jason McManus,Manager on Duty

Dear Leonard,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Jason McManus,Manager on Duty

Hi Emma,Thanks for you recent stay and review. We are pleased to hear you enjoyed the stay finding the facilities to be of a high standard and room comfortable. I am sorry to hear of a few cleanliness issues regarding mould and sheet stains. We will have the team look into and rectify. Thanks for bringing to our attention and hope to have you stay again in the future.Kind RegardsBrandonManager on Duty

Dear Gemini, I am sorry to see that your recent stay did not meet your expectations. I can see you received a complimentary late check out but did not approach the reception upon departure. I would love to hear what we could have done differently to ensure you had a successful stay with us and hopefully restore your faith in our brand. Best regards, Tobias Operations Manager

Dear Howard, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Mark, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear AinaThank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcoming you back. Warm Regards,Brandon JonesManager On Duty

Dear Elizabeth, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard especially customer service from our staffs. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Yuni Pak Night Manager

Dear Michael, I am sorry to see that your recent stay did not meet most of your expectations. I would love to gain further insight what aspects we can improve in and hopefully restore your faith in our brand. Best regards, Tobias Operations Manager

Dear TysonThank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception, particularly with Steph. We look forward to welcoming you back. Warm Regards,Brandon JonesManager On Duty

Dear SuzanneThank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcoming you back. Warm Regards,Brandon JonesManager On Duty

Dear ChristineThank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcoming you back. Warm Regards,Brandon JonesManager On Duty

Dear Peter and DeniseThank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcoming you back. Warm Regards,Brandon JonesManager On Duty

Dear Mathias,Thank you very much for staying at Capri and for taking the time to share your feedback.We work hard with our partners at BlackFire to align them with our service expectations and your feedback is a valuable source that shows we still have a lot of work to do in this regard. Rest assured your feedback will be shared with the owner. I understand that their service did diminish your overall excellent experience at Capri by Fraser, Brisbane and I sincerely apologize for this.Thank you again for your feedback and we do hope to get a chance of welcoming you again in the near future to ensure your next stay will be a full success.Kind Regards,TobiasOperations Manager

Dear Ahrum, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Anne, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Mark, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. Your feedback regarding the shower has been noted, and we will ensure it receives the attention it needs. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Paul, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Sylvia, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Carol, I am glad to see that we met some but not all of your expectations.I would love to gain further insight what aspects we can improve in to ensure any potential future stays are a full success. Best regards, Tobias Operations Manager

Dear Ms Landrito,Thank you for sharing your concerns about your recent stay. We value your feedback immensely and take every guest's comfort and safety seriously.As shown during your stay, we only use neutral cleaning products from Ecolab, a trusted company used in hotels worldwide and known for its environmentally friendly solutions. While we understand your preference for less chemical-intensive cleaning, we prioritize both cleanliness and guest health in our practices.We are sorry for any discomfort you experienced but also acknowledge your decision to extend your stay by one extra night and also to use the offered complimentary late check out. Our team works diligently to address guest concerns promptly, and we're grateful for the opportunity to assist you during and after your time with us.Best regards,TobiasOperations Manager

Dear Joshua, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Judy, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Heidy,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found the hotel convenient. The team strives to ensure a welcoming experience and glad yours was no exception. I am sorry to hear of a few areas requiring further cleaning. We will have the team address and apologize for any inconveniences. We look forward to your next stay. Kind Regards,Brandon JonesManager on Duty

Dear SkyeThanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Brandon JonesManager on Duty

Dear Kristine,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found the hotel convenient. The team strives to ensure a welcoming experience and glad yours was no exception. I am sorry to hear a few areas of the room were not to standard such as the chipped furniture and overall cleanliness. We will ensure to share with the relevant departments to address the mentioned areas and are sorry for any inconvenience this may have caused. We hope to have you stay again after a planned refurbishment later this year. Kind Regards,Brandon JonesManager on Duty

Dear LudovicThanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Brandon JonesManager on Duty

Dear Kelly,Thank you very much for taking the time to share your review of Capri by Fraser Brisbane.I am sorry to hear that there was a misunderstanding with the parking fee. We do have onsite parking for 40.00 per night subject to availability. However, for any overflow, we offer the public parking around us and we have a partnership with First Parking where you parked where you can validate your ticket for 25.00 for multi use.Your reservation was booked under a package where the breakfast is included in the package. For any changes with the reservation booked through third party like Expedia, changes has to be made through them hence, our team was not able to make changes on your reservation. My sincerest apologies for the inconvenience caused.We do hope to welcome you back in the future for a more comfortable stay.Bets regards,AJ

Dear Sarah, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Florian, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

Dear Kathryn, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty