Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 488/1000 nhận xét" "
10 - Xuất sắc
488
Đánh giá 8 - Tốt. 372/1000 nhận xét" "
8 - Tốt
372
Đánh giá 6 - Được. 91/1000 nhận xét" "
6 - Được
91
Đánh giá 4 - Kém. 33/1000 nhận xét" "
4 - Kém
33
Đánh giá 2 - Tồi. 16/1000 nhận xét" "
2 - Tồi
16
9,0/10
Sạch sẽ
9,0/10
Nhân viên & dịch vụ
8,4/10
Tiện nghi, dịch vụ
8,6/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,2/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Joan
06/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Joan
Lưu trú 2 đêm vào Tháng 4, 2024
moheb trả lời vào 15/05/2024
Dear Guest,Thank you for taking the time to share your recent experience in Hilton Garden Inn Bristol and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area
4/10 - Kém
Samantha
03/05/2024
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
For the price of the stay it was nowhere near nice enough. Value for money was terrible.
Samantha
Lưu trú 1 đêm vào Tháng 4, 2024
Elena Bordeus trả lời vào 03/05/2024
Dear Samantha,Thank you for taking a moment to share your experience. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
Stephanie
Khách đi công tác
27/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel - everything you need, quiet, clean and well maintained. Good breakfast, friendly staff. Will stay again.
Stephanie
Elena Bordeus trả lời vào 29/04/2024
Dear Stephanie,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
Hideyuki, Tokyo
26/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hideyuki
Lưu trú 5 đêm vào Tháng 4, 2024
Elena Bordeus trả lời vào 28/04/2024
Dear guest,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
Tom
21/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tom
Lưu trú 1 đêm vào Tháng 4, 2024
Elena Bordeus trả lời vào 22/04/2024
Dear Tom,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
8/10 - Tốt
Dawn
Khách đi công tác
16/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean. Easy parking. Centrally located.
Dawn
Lưu trú 1 đêm vào Tháng 4, 2024
Elena Bordeus trả lời vào 19/04/2024
Dear guest,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
Mark
14/04/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Mark
Lưu trú 1 đêm vào Tháng 4, 2024
Elena Bordeus trả lời vào 15/04/2024
Dear Mark,Thank you for taking a moment to share your experience.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
Andrew
11/04/2024
Andrew
Lưu trú 1 đêm vào Tháng 4, 2024
Elena Bordeus trả lời vào 02/05/2024
Dear Andrew,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
6/10 - Được
Michael
04/04/2024
Thích: Nhân viên & dịch vụ
Michael
Lưu trú 1 đêm vào Tháng 4, 2024
Annie trả lời vào 05/04/2024
Dear MichaelThank you for the feedback about your recent stay. We strive to give exceptional service every day, for every guest. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind regards,Annie LundgrenFront Office Supervisor
10/10 - Xuất sắc
Andrea
Đi cùng bạn đồng hành
25/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel, very clean and ideally situated for trains. Kensey at reception was charming, professional and was very adept in his knowledge of the area. A credit to your company. Would definitely stay here again.
Andrea
Lưu trú 1 đêm vào Tháng 3, 2024
Elena trả lời vào 26/03/2024
Dear Andrea,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
Jade
24/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Jade
Lưu trú 2 đêm vào Tháng 3, 2024
Elena trả lời vào 26/03/2024
Dear Jade,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
Elise
25/02/2024
Elise
Lưu trú 1 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 21/03/2024
Dear Elise,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
6/10 - Được
Sharon
22/02/2024
Sharon
Lưu trú 3 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 23/02/2024
Dear Sharon,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
James
17/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very nice weekend stay in Bristol
Great central Bristol location.
Very friendly and polite staff
Good quality buffet breakfast
Clean and comfortable at the standard I would expect for this chain and budget.
James
Lưu trú 1 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 19/02/2024
Dear James,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
John
Đi cùng gia đình
17/02/2024
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff are extremely friendly and efficient
Difficult to find the car park due to building works in the adjacent streets
Quiet and nice hotel despite the amount of work being carried out nearby
John
Lưu trú 1 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 19/02/2024
Dear John,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
Joanne
Đi theo nhóm
14/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Staff were helpful and friendly.
Joanne
Lưu trú 2 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 15/02/2024
Dear Joanne,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
s
Khách đi công tác
14/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
s
Lưu trú 1 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 14/02/2024
Dear guest,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
huw
03/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Happy Hilton
Good value, comfortable hotel close to railway station and city centre bars and restaurants
huw
Lưu trú 1 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 03/02/2024
Dear guest,We are incredibly grateful that you took the time out to leave us this wonderful note. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its customers like you that make our job wonderful. We look forward to serving you again.Kind regards,Elena BordeusFront Office Manager
8/10 - Tốt
David
03/02/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
David
Lưu trú 1 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 03/02/2024
Dear David,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
8/10 - Tốt
NELIA, SNOHOMISH
Đi cùng bạn đồng hành
29/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
close to historic site
NELIA
Lưu trú 2 đêm vào Tháng 1, 2024
Elena Bordeus trả lời vào 03/02/2024
Dear Nelia,Dear David,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
8/10 - Tốt
GRAHAM
Khách đi công tác
11/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The reception and dining staff were very attentive and helpful.
GRAHAM
Lưu trú 1 đêm vào Tháng 1, 2024
Elena Bordeus trả lời vào 12/01/2024
Dear Graham,Thank you for taking the time to comment following your recent stay at the Hilton Garden Inn in Bristol.We are delighted you enjoyed the visit and the exceptional service you received from our team.We look forward to welcoming you back to the hotel again in the future.Sincerely,Elena BordeusFront Office Manager
10/10 - Xuất sắc
Georgia
07/01/2024
Georgia
Lưu trú 2 đêm vào Tháng 1, 2024
Elena Bordeus trả lời vào 12/01/2024
Dear Georgia,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
Margaret, Sooke
06/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Margaret
Lưu trú 1 đêm vào Tháng 1, 2024
Elena Bordeus trả lời vào 12/01/2024
Dear Margaret,Dear Georgia,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
10/10 - Xuất sắc
chrstine
Đi cùng bạn đồng hành
02/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the reception staff were fantastic the only blip was the request for the wake up call did not happen luckily we always have an alternative others need to note
chrstine
Lưu trú 4 đêm vào Tháng 12, 2023
Elena trả lời vào 07/01/2024
Dear Christine,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. I am really sorry and I do apologize that the wakeup call did not happen. Rest assure that this will not repeat as we know how important this can be. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
8/10 - Tốt
Iftikhar
Đi cùng gia đình
27/12/2023
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Empty mini bar, non drinking water😂
Iftikhar
Lưu trú 3 đêm vào Tháng 12, 2023
Moheb trả lời vào 03/01/2024
Dear Guest,Thank you for taking the time to rate us based on your recent visit. Your feedback is most welcome and we hope you had an awesome stay. Your comment about the empty mini bar is noted, and we hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area.Kind RegardsMoheb JosephOperations manager
10/10 - Xuất sắc
Linda, Las Vegas
Đi cùng gia đình
23/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The combination of the location which is most convenient to Temple Mead Train Station and a pleasant walking distance to St. Nicks Market, accommodating staff, clean nicely appointed rooms and a broad breakfast offering makes this my hotel choice when in Bristol!
Linda
Lưu trú 3 đêm vào Tháng 12, 2023
moheb trả lời vào 27/12/2023
Dear Guest,Thank you for the positive rating. We are glad that you liked the hotel location, and it's nice to read that you appreciated our accommodating team. We are also pleased to hear that our breakfast selection was to your satisfaction and you found our rooms nicely cleaned.We are happy to learn that we remain your accommodation of choice here for future visits, and we look forward to having you back soon for another pleasant stay during your next trip to the city. Kind RegardsMoheb Joseph Operations manager
10/10 - Xuất sắc
Robert
17/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Robert
Lưu trú 1 đêm vào Tháng 12, 2023
Moheb trả lời vào 27/12/2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit.Kind RegardsMoheb JosephOperations manager
8/10 - Tốt
Derek
12/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ
Derek
Lưu trú 2 đêm vào Tháng 12, 2023
Elena Bordeus trả lời vào 12/12/2023
Dear Derek,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager
8/10 - Tốt
Paul
04/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was a bit of noise in the room above, could hear moving around. There was sufficient parking.
Paul
Lưu trú 1 đêm vào Tháng 11, 2023
Paul trả lời vào 06/12/2023
Dear PaulThank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.Kind Regards,
10/10 - Xuất sắc
Keith
04/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Decent city hotel.
Stayed here before, and, still just as good.
Easy check-in, everything clearly explained about car park, although £20 per night is bit expensive!
Room clean and a good size, fridge, in room safe and my tablet worked to watch Sky!
Return? Yep, when in Bristol next for overnight stay.
Keith
Lưu trú 2 đêm vào Tháng 12, 2023
Paul trả lời vào 06/12/2023
Dear Keith, Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol
8/10 - Tốt
John
01/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ
Bristol visit
Bathroom a bit small. Bed a bit rickety, pillows too soft. Staff were attentive, and very helpful. Breakfast decent, and hotel very clean throughout. Good position for trains/ buses. Overall, a nice experience. Would stay again.
John
Lưu trú 4 đêm vào Tháng 11, 2023
Paul trả lời vào 06/12/2023
Dear JohnThank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.Kind Regards,
4/10 - Kém
Oliver
Khách đi công tác
28/11/2023
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not the best Hilton
Oliver
Lưu trú 1 đêm vào Tháng 11, 2023
Moheb trả lời vào 27/12/2023
Dear Guest,Thank you for choosing Hilton Garden Inn and for taking the time to provide feedback about your experience at the hotel. I would like to start by apologizing to you for not meeting your expectations. Your comment about the hotel will be taken on board. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind RegardsMoheb JosephOperations Manager
6/10 - Được
Dean
Khách đi công tác
21/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Decent hotel friendly and helpful staff but parking charges are ridiculous at £20 a night
Dean
Lưu trú 2 đêm vào Tháng 11, 2023
Paul trả lời vào 22/11/2023
Dear Dean,Thank you for taking the time to rate us on Expedia. Please accept our sincere apology if your stay was not up to your expectation.We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon.Kind Regards,Team HGI Bristol
10/10 - Xuất sắc
Rosie
Đi theo nhóm
16/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Please do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit in the future.Kind RegardsMoheb JosephOperations manager
8/10 - Tốt
Thomas
12/11/2023
Thomas
Lưu trú 1 đêm vào Tháng 11, 2023
moheb trả lời vào 18/11/2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Please do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit in the future.Moheb JosephOperations manager
6/10 - Được
Deborah
06/11/2023
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Deborah
Lưu trú 2 đêm vào Tháng 11, 2023
Elena Bordeus trả lời vào 11/11/2023
Dear Deborah,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com
10/10 - Xuất sắc
BRYAN
06/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Enjoyable Weekend
Nice couple of days; staff very helpful would definitely recommend.
Only one coffee machine working Sunday Breakfast which meant longer than usual wait but first world problem.
BRYAN
Lưu trú 2 đêm vào Tháng 11, 2023
Elena Bordeus trả lời vào 11/11/2023
Dear Bryan,Thank you for taking a moment to share your experience. I am happy to hear you found our team to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com
6/10 - Được
Wendy
Đi cùng gia đình
05/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rather overpriced, the rooms are very small. When we entered our room for the first time, it hadn’t been made up so our bags had to be moved to the next room. The receptionist was very apologetic so it wasn’t a problem. For the price, it would have been nice to at least of had a couple of bottles of water provided in the room. Overnight parking cost £20 which again seems expensive given the cost of the stay.
Wendy
Lưu trú 1 đêm vào Tháng 11, 2023
Elena trả lời vào 07/11/2023
Dear Wendy,Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest. I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Kind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com
6/10 - Được
Paula
31/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Paula
Lưu trú 2 đêm vào Tháng 10, 2023
Elena Bordeus trả lời vào 05/11/2023
Dear Paula,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Elena BordeusFront Office Manager
8/10 - Tốt
Janice
Đi cùng gia đình
14/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was very clean and comfortable. The staff were friendly and helpful.
Janice
Lưu trú 3 đêm vào Tháng 10, 2023
Paul P trả lời vào 16/10/2023
Dear Janice, Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol
2/10 - Tồi
Christoffer
Khách đi công tác
12/10/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Christoffer
Lưu trú 2 đêm vào Tháng 10, 2023
Paul P trả lời vào 16/10/2023
Dear Christoffer,Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.
10/10 - Xuất sắc
J
29/09/2023
J
Lưu trú 1 đêm vào Tháng 9, 2023
Moheb trả lời vào 06/10/2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests.We look forward to your next visitKind regards
10/10 - Xuất sắc
Andrew
18/09/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit! Kind RegardsMoheb Joseph Operations Manager
10/10 - Xuất sắc
Jenny
Đi cùng bạn đồng hành
10/09/2023
Thích: Tiện nghi, dịch vụ
Very clean and comfortable. With decent lighting to do your makeup (so rare). Would happily stay again.
Jenny
Lưu trú 1 đêm vào Tháng 9, 2023
Paul P trả lời vào 13/09/2023
Dear JennyThank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol
10/10 - Xuất sắc
Jonah
03/09/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Jonah
Lưu trú 1 đêm vào Tháng 9, 2023
Annie trả lời vào 05/09/2023
Dear JonahThank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future. Best Regards
10/10 - Xuất sắc
Peter John
28/08/2023
Peter John
Lưu trú 3 đêm vào Tháng 8, 2023
Moheb trả lời vào 24/09/2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit! Kind RegardsMoheb Joseph
4/10 - Kém
Anna
Đi cùng gia đình
22/08/2023
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I stayed in a twin room with my cousin, who was sitting in his bed late in the evening and could feel something wet on his legs. Having pulled off the bedding we found a large, yellow, smelly wet patch on the mattress. Clearly someone had wet the bed and staff had put fresh bedding on without changing the mattress. After this disgusting discovery we were apologised to and moved into the room opposite, (where there was no shower gel in the dispenser). Staff at the hotel apologised and we were given a full refund. I did send an email to thank them for this but to suggest that in future it would be better to upgrade guests to a nicer room, or offer Hilton vouchers as well as the refund, as unfortunately we left with a very bad impression of the place and wouldn’t return. They haven’t bothered to reply to this email. Breakfast was fine.
Anna
Elena trả lời vào 06/09/2023
Dear Anna,I am sorry you found your guest room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team to make sure this will not happen again. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Elena BordeusFront Office Managerelena.bordeus@hilton.com
10/10 - Xuất sắc
Mr Michael
20/08/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Finding the entrance to the car park was very difficult, but Peter in reception was excellent. He welcomed us with skill and humour.
Mr Michael
Lưu trú 1 đêm vào Tháng 8, 2023
Elena trả lời vào 06/09/2023
Dear guest,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,HGI Team
8/10 - Tốt
tom
18/08/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good
tom
Lưu trú 1 đêm vào Tháng 8, 2023
Elena trả lời vào 06/09/2023
Dear Tom,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com
10/10 - Xuất sắc
Gareth
12/08/2023
Gareth
Lưu trú 3 đêm vào Tháng 8, 2023
Hilton Garden Inn Bristol City Centre trả lời vào 14/08/2023
Dear Gareth,Thank you very much for your recent stay with us at the Hilton Garden Inn Bristol City Centre and for taking the time to complete a survey regarding your stay.We look forward seeing you in the near future.Kind regards