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Nhận xét về Hilton Garden Inn Bristol City Centre

4 out of 5
Hilton Garden Inn Bristol City Centre
Temple Way, Bristol, England

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 488/1000 nhận xét" "
Đánh giá 8 - Tốt. 372/1000 nhận xét" "
Đánh giá 6 - Được. 91/1000 nhận xét" "
Đánh giá 4 - Kém. 33/1000 nhận xét" "
Đánh giá 2 - Tồi. 16/1000 nhận xét" "

9,0/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Joan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
moheb trả lời vào 15/05/2024
Dear Guest,Thank you for taking the time to share your recent experience in Hilton Garden Inn Bristol and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area

4/10 - Kém

Samantha

Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
For the price of the stay it was nowhere near nice enough. Value for money was terrible.
Lưu trú 1 đêm vào Tháng 4, 2024
Elena Bordeus trả lời vào 03/05/2024
Dear Samantha,Thank you for taking a moment to share your experience. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

Stephanie

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel - everything you need, quiet, clean and well maintained. Good breakfast, friendly staff. Will stay again.
Elena Bordeus trả lời vào 29/04/2024
Dear Stephanie,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

Hideyuki, Tokyo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 4, 2024
Elena Bordeus trả lời vào 28/04/2024
Dear guest,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

Tom

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Elena Bordeus trả lời vào 22/04/2024
Dear Tom,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 - Tốt

Dawn

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean. Easy parking. Centrally located.
Lưu trú 1 đêm vào Tháng 4, 2024
Elena Bordeus trả lời vào 19/04/2024
Dear guest,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

Mark

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Elena Bordeus trả lời vào 15/04/2024
Dear Mark,Thank you for taking a moment to share your experience.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

Andrew

Lưu trú 1 đêm vào Tháng 4, 2024
Elena Bordeus trả lời vào 02/05/2024
Dear Andrew,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

6/10 - Được

Michael

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Annie trả lời vào 05/04/2024
Dear MichaelThank you for the feedback about your recent stay. We strive to give exceptional service every day, for every guest. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind regards,Annie LundgrenFront Office Supervisor

10/10 - Xuất sắc

Andrea

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel, very clean and ideally situated for trains. Kensey at reception was charming, professional and was very adept in his knowledge of the area. A credit to your company. Would definitely stay here again.
Lưu trú 1 đêm vào Tháng 3, 2024
Elena trả lời vào 26/03/2024
Dear Andrea,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

Jade

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Elena trả lời vào 26/03/2024
Dear Jade,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

Elise

Lưu trú 1 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 21/03/2024
Dear Elise,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

6/10 - Được

Sharon

Lưu trú 3 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 23/02/2024
Dear Sharon,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very nice weekend stay in Bristol
Great central Bristol location. Very friendly and polite staff Good quality buffet breakfast Clean and comfortable at the standard I would expect for this chain and budget.
Lưu trú 1 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 19/02/2024
Dear James,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

John

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff are extremely friendly and efficient Difficult to find the car park due to building works in the adjacent streets Quiet and nice hotel despite the amount of work being carried out nearby
Lưu trú 1 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 19/02/2024
Dear John,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

Joanne

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Staff were helpful and friendly.
Lưu trú 2 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 15/02/2024
Dear Joanne,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

s

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 14/02/2024
Dear guest,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

huw

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Happy Hilton
Good value, comfortable hotel close to railway station and city centre bars and restaurants
Lưu trú 1 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 03/02/2024
Dear guest,We are incredibly grateful that you took the time out to leave us this wonderful note. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its customers like you that make our job wonderful. We look forward to serving you again.Kind regards,Elena BordeusFront Office Manager

8/10 - Tốt

David

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Elena Bordeus trả lời vào 03/02/2024
Dear David,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 - Tốt

NELIA, SNOHOMISH

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
close to historic site
Lưu trú 2 đêm vào Tháng 1, 2024
Elena Bordeus trả lời vào 03/02/2024
Dear Nelia,Dear David,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 - Tốt

GRAHAM

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The reception and dining staff were very attentive and helpful.
Lưu trú 1 đêm vào Tháng 1, 2024
Elena Bordeus trả lời vào 12/01/2024
Dear Graham,Thank you for taking the time to comment following your recent stay at the Hilton Garden Inn in Bristol.We are delighted you enjoyed the visit and the exceptional service you received from our team.We look forward to welcoming you back to the hotel again in the future.Sincerely,Elena BordeusFront Office Manager

10/10 - Xuất sắc

Georgia

Lưu trú 2 đêm vào Tháng 1, 2024
Elena Bordeus trả lời vào 12/01/2024
Dear Georgia,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

Margaret, Sooke

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Elena Bordeus trả lời vào 12/01/2024
Dear Margaret,Dear Georgia,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 - Xuất sắc

chrstine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the reception staff were fantastic the only blip was the request for the wake up call did not happen luckily we always have an alternative others need to note
Lưu trú 4 đêm vào Tháng 12, 2023
Elena trả lời vào 07/01/2024
Dear Christine,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. I am really sorry and I do apologize that the wakeup call did not happen. Rest assure that this will not repeat as we know how important this can be. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 - Tốt

Iftikhar

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Empty mini bar, non drinking water😂
Lưu trú 3 đêm vào Tháng 12, 2023
Moheb trả lời vào 03/01/2024
Dear Guest,Thank you for taking the time to rate us based on your recent visit. Your feedback is most welcome and we hope you had an awesome stay. Your comment about the empty mini bar is noted, and we hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area.Kind RegardsMoheb JosephOperations manager

10/10 - Xuất sắc

Linda, Las Vegas

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The combination of the location which is most convenient to Temple Mead Train Station and a pleasant walking distance to St. Nicks Market, accommodating staff, clean nicely appointed rooms and a broad breakfast offering makes this my hotel choice when in Bristol!
Lưu trú 3 đêm vào Tháng 12, 2023
moheb trả lời vào 27/12/2023
Dear Guest,Thank you for the positive rating. We are glad that you liked the hotel location, and it's nice to read that you appreciated our accommodating team. We are also pleased to hear that our breakfast selection was to your satisfaction and you found our rooms nicely cleaned.We are happy to learn that we remain your accommodation of choice here for future visits, and we look forward to having you back soon for another pleasant stay during your next trip to the city. Kind RegardsMoheb Joseph Operations manager

10/10 - Xuất sắc

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Moheb trả lời vào 27/12/2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit.Kind RegardsMoheb JosephOperations manager

8/10 - Tốt

Derek

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 12, 2023
Elena Bordeus trả lời vào 12/12/2023
Dear Derek,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 - Tốt

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was a bit of noise in the room above, could hear moving around. There was sufficient parking.
Lưu trú 1 đêm vào Tháng 11, 2023
Paul trả lời vào 06/12/2023
Dear PaulThank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.Kind Regards,

10/10 - Xuất sắc

Keith

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Decent city hotel.
Stayed here before, and, still just as good. Easy check-in, everything clearly explained about car park, although £20 per night is bit expensive! Room clean and a good size, fridge, in room safe and my tablet worked to watch Sky! Return? Yep, when in Bristol next for overnight stay.
Lưu trú 2 đêm vào Tháng 12, 2023
Paul trả lời vào 06/12/2023
Dear Keith, Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol

8/10 - Tốt

John

Thích: Sạch sẽ, nhân viên & dịch vụ
Bristol visit
Bathroom a bit small. Bed a bit rickety, pillows too soft. Staff were attentive, and very helpful. Breakfast decent, and hotel very clean throughout. Good position for trains/ buses. Overall, a nice experience. Would stay again.
Lưu trú 4 đêm vào Tháng 11, 2023
Paul trả lời vào 06/12/2023
Dear JohnThank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.Kind Regards,

4/10 - Kém

Oliver

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not the best Hilton
Lưu trú 1 đêm vào Tháng 11, 2023
Moheb trả lời vào 27/12/2023
Dear Guest,Thank you for choosing Hilton Garden Inn and for taking the time to provide feedback about your experience at the hotel. I would like to start by apologizing to you for not meeting your expectations. Your comment about the hotel will be taken on board. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind RegardsMoheb JosephOperations Manager

6/10 - Được

Dean

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Decent hotel friendly and helpful staff but parking charges are ridiculous at £20 a night
Lưu trú 2 đêm vào Tháng 11, 2023
Paul trả lời vào 22/11/2023
Dear Dean,Thank you for taking the time to rate us on Expedia. Please accept our sincere apology if your stay was not up to your expectation.We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon.Kind Regards,Team HGI Bristol

10/10 - Xuất sắc

Rosie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautifully clean, warm, helpful staff, delicious food, extensive buffet breakfast.
Lưu trú 1 đêm vào Tháng 11, 2023
moheb trả lời vào 18/11/2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Please do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit in the future.Kind RegardsMoheb JosephOperations manager

8/10 - Tốt

Thomas

Lưu trú 1 đêm vào Tháng 11, 2023
moheb trả lời vào 18/11/2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Please do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit in the future.Moheb JosephOperations manager

6/10 - Được

Deborah

Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2023
Elena Bordeus trả lời vào 11/11/2023
Dear Deborah,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com

10/10 - Xuất sắc

BRYAN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Enjoyable Weekend
Nice couple of days; staff very helpful would definitely recommend. Only one coffee machine working Sunday Breakfast which meant longer than usual wait but first world problem.
Lưu trú 2 đêm vào Tháng 11, 2023
Elena Bordeus trả lời vào 11/11/2023
Dear Bryan,Thank you for taking a moment to share your experience. I am happy to hear you found our team to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com

6/10 - Được

Wendy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rather overpriced, the rooms are very small. When we entered our room for the first time, it hadn’t been made up so our bags had to be moved to the next room. The receptionist was very apologetic so it wasn’t a problem. For the price, it would have been nice to at least of had a couple of bottles of water provided in the room. Overnight parking cost £20 which again seems expensive given the cost of the stay.
Lưu trú 1 đêm vào Tháng 11, 2023
Elena trả lời vào 07/11/2023
Dear Wendy,Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest. I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Kind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com

6/10 - Được

Paula

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 10, 2023
Elena Bordeus trả lời vào 05/11/2023
Dear Paula,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Elena BordeusFront Office Manager

8/10 - Tốt

Janice

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was very clean and comfortable. The staff were friendly and helpful.
Lưu trú 3 đêm vào Tháng 10, 2023
Paul P trả lời vào 16/10/2023
Dear Janice, Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol

2/10 - Tồi

Christoffer

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023
Paul P trả lời vào 16/10/2023
Dear Christoffer,Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.

10/10 - Xuất sắc

J

Lưu trú 1 đêm vào Tháng 9, 2023
Moheb trả lời vào 06/10/2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests.We look forward to your next visitKind regards

10/10 - Xuất sắc

Andrew

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Uni drop off - ideal place
Warm welcome - helpful reception staff - good breakfast - convenient location
Lưu trú 1 đêm vào Tháng 9, 2023
Moheb trả lời vào 24/09/2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit! Kind RegardsMoheb Joseph Operations Manager

10/10 - Xuất sắc

Jenny

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Very clean and comfortable. With decent lighting to do your makeup (so rare). Would happily stay again.
Lưu trú 1 đêm vào Tháng 9, 2023
Paul P trả lời vào 13/09/2023
Dear JennyThank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol

10/10 - Xuất sắc

Jonah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Annie trả lời vào 05/09/2023
Dear JonahThank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future. Best Regards

10/10 - Xuất sắc

Peter John

Lưu trú 3 đêm vào Tháng 8, 2023
Moheb trả lời vào 24/09/2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit! Kind RegardsMoheb Joseph

4/10 - Kém

Anna

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I stayed in a twin room with my cousin, who was sitting in his bed late in the evening and could feel something wet on his legs. Having pulled off the bedding we found a large, yellow, smelly wet patch on the mattress. Clearly someone had wet the bed and staff had put fresh bedding on without changing the mattress. After this disgusting discovery we were apologised to and moved into the room opposite, (where there was no shower gel in the dispenser). Staff at the hotel apologised and we were given a full refund. I did send an email to thank them for this but to suggest that in future it would be better to upgrade guests to a nicer room, or offer Hilton vouchers as well as the refund, as unfortunately we left with a very bad impression of the place and wouldn’t return. They haven’t bothered to reply to this email. Breakfast was fine.
Elena trả lời vào 06/09/2023
Dear Anna,I am sorry you found your guest room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team to make sure this will not happen again. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Elena BordeusFront Office Managerelena.bordeus@hilton.com

10/10 - Xuất sắc

Mr Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Finding the entrance to the car park was very difficult, but Peter in reception was excellent. He welcomed us with skill and humour.
Lưu trú 1 đêm vào Tháng 8, 2023
Elena trả lời vào 06/09/2023
Dear guest,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,HGI Team

8/10 - Tốt

tom

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good
Lưu trú 1 đêm vào Tháng 8, 2023
Elena trả lời vào 06/09/2023
Dear Tom,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com

10/10 - Xuất sắc

Gareth

Lưu trú 3 đêm vào Tháng 8, 2023
Hilton Garden Inn Bristol City Centre trả lời vào 14/08/2023
Dear Gareth,Thank you very much for your recent stay with us at the Hilton Garden Inn Bristol City Centre and for taking the time to complete a survey regarding your stay.We look forward seeing you in the near future.Kind regards