Khách sạn Broadwaters , Kidderminster

"Failed to clean room Staff rude to guest after over charging at bar. Additional £40 charged to card which I will challenge. No eggs for breakfast.... Stayed here many times in the past but need to clean up their act...."

"Stayed at Brockencote in early September 2026. It was a very enjoyable visit. Highly recommend for peace and quiet, friendly staff, beautiful location, safe and easy parking, short distance to many local attractions. Must do's include Harvington Hall, Warwick Castle, Kenilworth Castle, Black Country Living Museum, Worcester. It is also not too far from Cotswolds tourist sites. The staff were excellent. I would be remiss if I did not thank Tom, Josh and Angela in the bar area for their...

"Very friendly staff all round .The hotel needs a bit updating stairs to room ,we stayed in Apple blossom room which was spacious with a large bathroom .Mini fridge in room with fresh milk nice touch .The room was comfortable in the heatwave ,with a fan included . Felt the detail of cleaning could of been better ( big cobweb under window and handbasin cracked and behind the taps could of done with a clean ) The setting and surroundings really make this hotel a good find .Breakfast served by...

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"Very nice stay indeed. Owner very helpful on a minor housekeeping issue. Breakfast is in the coffee shop on the ground floor of the building and was really nice - speaking to locals they told me this was the best breakfast place in Bewdley, without knowing I was staying there. The only thing is that this property is on a busy main road so if road noise is an issue for you bear that in mind"

"Staff were great"

"In the first room TV and various lights weren’t working, they gave me a second room and heating didn’t work initially. Mattress was very poor and uneven to sleep on, you could feel every spring. Biscuits on floor down back of work desk, a faulty leaking shower head, the list goes on. It became apparent wondering around the hotel that it was an old Hilton that’s been taken over at some point and can only presume it hasn’t been updated since it was built in the 90’s I’m presuming. Breakfast...

"The food was excellent"

"Usual high standard. No issues."

"The bedding was amazing really comfortable. Room was nice size and clean, Overall one of the better overnight stays I have had the experience of."

"Great place to stay for our journey home. Staff very friendly and helpful, ideal location just off the M5."

"Great hotel - recently renovated, good location close to lots of bars and restaurants - high quality throughout, would definitely stay again"

"Hotel ok; room ok. Nothing to shout home about - ironing board lodged against clothes rail which fell off when I removed the board. Staff in the canteen (not restaurant) pretty grumpy, which isn't really what guests need. A bit of Charm School won't go amiss."

"Good location. Nice rooms. The second time we have stayed and both times there were long queues at the bar late at night. There were two staff working but both struggled to communicate and didn’t understand what people were trying to order hence the long queues."