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"Don’t stay here. The main reason we booked this hotel was for the advertised air conditioning, and when we arrived, we were told it was “off for the season.” The room was hot and stuffy, leaving us no choice but to open the windows. That might sound fine because of the canal view, but it wasn’t—mosquitoes came in all night and we were constantly bitten. So it was either suffer in the heat or get eaten alive. Either way, we barely slept and it made the trip noticeably worse. Breakfast was disappointing. The eggs and bacon were always sitting out and barely warm. The bar was also a letdown—prices were far higher than anywhere else nearby, so it wasn’t even worth using. The only positives were the location and the housekeeping staff, who were much friendlier than the front desk. Everything else fell short."

"Rooms were clean. Staff very friendly. Breakfast tasty and tea time a nice afternoon bonus. "

"Clean room, friendly staff, beautiful room, good view. Loved it"

"Clean room. Staff was friendly. Location was fantastic right between Rialto Bridge and San Carlo Piazza. "

"Bar offered great drinks although a bit pricey. Staff were very friendly and helpful. Rooms are sufficient in size but bathroom shower is a tad small. Overall close to everything and would stay again."

"The staff are nice and helpful. There are several good Italian restaurants nearby. It’s convenient to take the water bus to everywhere."

"This was exactly the place we would like to stay over our short stay. location is just so close to every places we want to go."

"We had an excellent stay, front desk staff were very helpful to help with tours and transportation to/from station. Take advantage of the complimentary tour to Murano glass factory, then can arrange your transportation to Burano etc on your own (our choice). The room was quite spacious, and the breakfast was excellent, and we each received our carafe of coffee each morning..we were very well taken of! We had a drink in the lounge, it was always quite bustling. Really enjoyed our stay!"

"Overall, very nice stay and room. We stayed in the junior suite, with canal view for a few days. Pros: The staff were very nice and friendly. I had emailed them before coming and they remember and addressed my questions. They walked us straight to our room and we received a free welcome drink which was a really nice touch! The room is very grand - felt like we were in Bridgerton. Very fancy! The bed was comfortable, clean and the set up of the washroom was great. The amenities like the water provided, complimentary cookies, coffee and the shampoo/bath gel, hairdryer were all very appreciated. The staff was very helpful too! We were provided a map and high level of what attractions and restaurants were nearby. Housekeeping also ensured the room was kept nice and clean. Location was fabulous - 5 mins from major attractions Cons: The canal view unfortunately was blocked by the railing and the mosquito screen was broken. A ton of mosquitos came in overnight and we each received 20-30 bites each, which is not the hotels fault. We called them for help and it took them really long to come. They also did not spray the room or install the insect machine like they said until we called a second time later. We had asked for them to take a look at the blood stains on the walls from when we killed the mosquitoes and clean it. It wasn’t done but the staff when they did come were nice and friendly, and helpful. The tv also was not digital or smart, and there was no tea available in room. "