Khách sạn Cacao

"Great place to stay "

"Take out ginormous spiders from room"

"Beautiful property and rooms. However, at this price we were expecting 7 star service and that was not the case. The staff at the pool/bar/restaurant seemed to be bothered when we asked for service. They mostly congregated by the towel area and checked their phones more than they us. You can get far better service in other cheaper hotels. We were hoping to lounge and be take n care of but instead we were told about a 4pm last call (not offered anything) and when the birds took half the breakfast...

"La habitacion no contaba con agua caliente para tomar una ducha. El televisor y el internet no funcionaron. No cuenta con estacionamiento para los huespedes."

"Quiero hacer una aclaración yo no me aloje en el hotel del aeropuerto, pues tuve que cancelar la reservación porque el aire acondicionado central lo tenían roto y la persona que me atendió me dijo que me reembolsaban todo el dinero de esa reservación, espero que me tramiten ese reembolso lo más rápido posible, gracias"

"The property was great stayed there before Gabriel (shuttle driver) is a super attentive guy, very helpful on whatever you need."

"Wanted to really like this place. Advertises right on the water which it is. You can’t access it due to rocks and waves but it is waterfront. Pool is nice and 24 hours! Great! Staff were super helpful and very nice. Room needed some TLC very dated and simple. Not the nicest, but clean. Beds were firm but pillows comfortable and clean. Plenty of parking. Nestled in a worn down neighborhood, but felt safe. At night, Could hear plenty of dogs and the coqui frogs. Also could hear the highway all...

"The location in old SAN Juan was perfect. Easy walking"

"Awesome rooms. Free breakfast, nice bar area"

"Very clean , staff was very friendly and helpful would recommend them 100% "

"Location is just fine."

"This was close to everything. Communication was perfect. "

"No iron in room but they do have a steamer available upon request. Room was clean and staff is freiandly."

"We had an amazing time. Staff were very helpful, friendly, and professional. I’m looking forward to staying at this resort again soon!"

"Beautiful property, gorgeous room, as pictured if not more beautiful! Good location, friendly staff, comfy bed!"

"Hay parking cerca, el sector es seguro, quién nos atendió fue muy amable e hizo las cosas fáciles para nosotras. La habitación estaba muy linda. Solo había una toalla un poco rota pero enseguida el staff se ofreció a cambiarla. Me hubiera gustado tener acceso a café y té como decía en las amenities pero el lobby quedaba en otro hotel a dos cuadras aprox y el café del restaurante habría desde las 8am. En realidad todo muy bien"

"Si está buscando 5 estrellas este no tu lugar , si busca buen servicio, buena comida, buen trato , entretenimiento, buena playa , la piscina ,la ubicación, bailar , cantar, este yo le doy 10 estrellas, Gracias 🙏"

"No breakfast at all.No ocean view.No air"

"Breakfast was always lovely. Nice variety. The room was fresh and clean. The staff was amazing and attentive. The pool was great, the beach is literally across the street. It maybe a walk for seniors however, so worth the visit!"