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Nhận xét về Hilton Cambridge City Centre

4 out of 5
Hilton Cambridge City Centre
20 Downing Street, Cambridge, England

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 606/1002 nhận xét" "
Đánh giá 8 - Tốt. 277/1002 nhận xét" "
Đánh giá 6 - Được. 81/1002 nhận xét" "
Đánh giá 4 - Kém. 26/1002 nhận xét" "
Đánh giá 2 - Tồi. 12/1002 nhận xét" "

9,2/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Juliet

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing central location. Staff to attentive, room clean & spacious. Breakfast lovely quality and plentiful.
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

John

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
It was okay. Room decor was a bit drab. bathroom was not very modern with a bath and shower curtain. If corporate uniformity is your thing, you may not find it as depressing as I did..
Lưu trú 1 đêm vào Tháng 5, 2024
Hilton Cambridge City Centre trả lời vào 13/05/2024
Dear John, Thank you for sharing your feedback with us. We're glad to hear that you found your stay satisfactory overall. We appreciate your comments regarding the room decor and bathroom, and we'll certainly take this into consideration as we continue to enhance our guest experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Best wishes, Hilton Cambridge City Centre

10/10 - Xuất sắc

Jeremy

Đi cùng gia đình
Great facility
Lưu trú 1 đêm vào Tháng 5, 2024
Hilton Cambridge City Centre trả lời vào 07/05/2024
Dear Jeremy, Thank you so much for taking the time to rate us 5 out of 5! We're thrilled to hear that you had an excellent experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back for another fantastic stay in the future. We look forward to hosting you again soon!Best wishes, Hilton Cambridge City Centre

10/10 - Xuất sắc

Connie

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent!
Lưu trú 1 đêm vào Tháng 5, 2024
Hilton Cambridge City Centre trả lời vào 07/05/2024
Dear Connie, Thank you so much for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic stay and awarded us a perfect score. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another outstanding stay in the future!Kind wishes, Hilton Cambridge City Centre

10/10 - Xuất sắc

Mary

Lưu trú 2 đêm vào Tháng 4, 2024
Hilton Cambridge City Centre trả lời vào 20/05/2024
Dear Mary,Thank you for rating your stay with us a perfect 5 out of 5! Your feedback is greatly appreciated.We are delighted to know that you had an excellent experience, and we look forward to welcoming you back to Hilton Cambridge City Centre in the future.Warm regards, Hilton Cambridge City Centre

10/10 - Xuất sắc

Lord Philip

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was impeccable as well as comfortable, plenty of choice for breakfast, and the hotel is ideally located for getting around Cambridge.
Lưu trú 1 đêm vào Tháng 4, 2024
Hilton Cambridge City Centre trả lời vào 29/04/2024
Dear Lord Philip, Thank you for your glowing review! We're thrilled to hear that you found your room impeccable and comfortable, enjoyed our breakfast selection, and appreciated our central location in Cambridge. Your positive feedback is greatly appreciated and will be shared with our staff as recognition for their hard work. We look forward to welcoming you back for another fantastic stay in the future!Kind wishes, Hilton Cambridge City Centre

8/10 - Tốt

Parkin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Hilton Cambridge City Centre trả lời vào 29/04/2024
Dear Parkin, Thank you for staying at Hilton Cambridge City Centre. We are thrilled to see that you scored us 4 out of 5. We take every feedback seriously as it helps us to create a more enjoyable experience for our guests. We hope to welcome you back for an improved stay soon!Best wishes, Hilton Cambridge City Centre

10/10 - Xuất sắc

Trisha

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We really liked the 1 bedroom suite. It felt like we had our own flat in London and it was only a 7 minute walk to the Vauxhall tube station. Nice breakfast buffet and everyone was very nice!
Lưu trú 3 đêm vào Tháng 4, 2024
Hilton Cambridge City Centre trả lời vào 22/04/2024
Dear Trisha,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay and found our 1 bedroom suite to be comfortable. However, it seems there may have been a mistake in your review, as we are located in Cambridge, not London. Nevertheless, we're pleased that you appreciated our breakfast buffet and the friendliness of the team.We hope to welcome you to Hilton Cambridge City Centre in the future for an enjoyable stay.Best regards,Hilton Cambridge City Centre

8/10 - Tốt

Louise

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good central location / easy to park with valet parking and easy to then walk to all areas of Cambridge city centre - perfect for gig at the Corn Exchange
Lưu trú 1 đêm vào Tháng 4, 2024
Hilton Cambridge City Centre trả lời vào 15/04/2024
Dear Louise, We're thrilled to hear that you found our central location convenient and that our valet parking made your visit hassle-free. Thank you for choosing to stay with us, and we hope to welcome you back for another great stay in the future!Kind wishes, Hilton Cambridge City Centre

10/10 - Xuất sắc

timothy

Lưu trú 1 đêm vào Tháng 4, 2024
Hilton Cambridge City Centre trả lời vào 02/05/2024
Dear Timothy, Thank you for staying and reviewing Hilton Cambridge City Centre. We are happy to see that you enjoyed your stay with us. We hope to be able to welcome you back again soon. Kind wishes, Hilton Cambridge City Centre

8/10 - Tốt

Eugene

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Small no-frills hotel. Friendly staff, competent maintenance guy, but no bathrobes.
Lưu trú 2 đêm vào Tháng 4, 2024
Hilton Cambridge City Centre trả lời vào 08/04/2024
Dear Eugene,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and competent.Regarding the bathrobes, please accept our apologies for any inconvenience caused. Bathrobes are indeed provided in our Executive or higher rooms as per brand standard. However, we do offer them upon request for guests who prefer to have them during their stay.We appreciate your understanding and hope to have the opportunity to welcome you back for an even more comfortable experience in the future.Best regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

Mauro Fonseca

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a great stay, staff gave great support
Lưu trú 5 đêm vào Tháng 3, 2024
Hilton Cambridge City Centre trả lời vào 04/04/2024
Dear Mauro,Thank you for sharing your positive feedback with us! We're delighted to hear that you had a great stay and that our staff provided you with excellent support throughout your time with us.Your satisfaction is our top priority, and we're thrilled that our team contributed to making your experience memorable.We look forward to welcoming you back to the Hilton Cambridge City Centre for another enjoyable stay.Best regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

Corina

Lưu trú 1 đêm vào Tháng 4, 2024
Hilton Cambridge City Centre trả lời vào 24/04/2024
Dear Corina, Thank you for staying and reviewing Hilton Cambridge City Centre. It brings us pleasure to know that you enjoyed your stay. Your review means the world to us. We are looking forward to welcoming you back for another enjoyable stay in the future.Best wishes, Hilton Cambridge City Centre

6/10 - Được

Catherine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Hilton Cambridge City Centre trả lời vào 03/04/2024
Dear Catherine, Thank you for taking the time to rate your recent stay at the Hilton Cambridge City Centre. We appreciate your feedback.Your satisfaction is our top priority, and we are committed to providing exceptional service to all our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations.Best regards,Hilton Cambridge City Centre

8/10 - Tốt

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Hilton Cambridge City Centre trả lời vào 02/04/2024
Dear Richard, Thank you for staying at Hilton Cambridge City Centre and reviewing your experience. We are thrilled to see that you enjoyed your stay and scored us 4 out of 5. We are looking forward to welcoming you back with another say!Kind wishes, Hilton Cambridge City Centre

6/10 - Được

NARAYANAN

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Fire alarm (which was impossible to stop) went off in the middle of the night all throughout the hotel due to a malfunction! Horrendous experience!
Lưu trú 1 đêm vào Tháng 3, 2024
Hilton Cambridge City Centre trả lời vào 02/04/2024
Dear Narayanan,We sincerely apologise for the inconvenience caused by the fire alarm during your stay at Hilton Cambridge City Centre. Your comfort and safety are our top priorities, and we understand how distressing it can be to experience such disruptions, especially during the night.Please rest assured that we take incidents like this very seriously, and our team is working diligently to address any malfunctions to prevent future occurrences.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

Shing Fung

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Hilton Cambridge City Centre trả lời vào 26/03/2024
Dear Shing Fung,Thank you for taking the time to rate your recent stay with us at Hilton Cambridge City Centre. We are thrilled to see that you had a fantastic experience during your time with us. Your perfect score means a lot to us, and we're pleased to have met your expectations.We truly value your feedback and look forward to welcoming you back for another excellent stay in the future.Warm regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

anthony

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Lovely stay
Lưu trú 1 đêm vào Tháng 3, 2024
Hilton Cambridge City Centre trả lời vào 25/03/2024
Dear Anthony,Thank you for sharing your experience at Hilton Cambridge City Centre. We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!Warm regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

Detang, los angeles

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Hilton Cambridge City Centre trả lời vào 25/03/2024
Dear Detang, Thank you for reviewing your stay at Hilton Cambridge City Centre. We are pleased to see that you enjoyed your stay. We hope to welcome you back soon!Best wishes, Hilton Cambridge City Centre

10/10 - Xuất sắc

Walid, Teddington

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 3, 2024
Hilton Cambridge City Centre trả lời vào 18/03/2024
Dear Walid, Thank you for taking the time to leave a review. We're glad to hear that you had a good experience during your stay. We appreciate your feedback and hope to welcome you back again soon.Best regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

Alison

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My only gripe is the shocking price of parking but that is Cambridge City Centre so ….otherwise I’ve stayed here a couple of times and it’s convenient and pleasant
Lưu trú 2 đêm vào Tháng 3, 2024
Hilton Cambridge City Centre trả lời vào 18/03/2024
Dear Alison,Thank you for your feedback! We understand that parking costs can be a concern in city centers. We appreciate your continued patronage and hope to welcome you back for another convenient and pleasant stay in the future.Best regards,Hilton Cambridge City Centre

6/10 - Được

Peter

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Lukewarm water, slow filling bath. Rowing machine faulty drag factor on the display (approx 40 too low) and lever hardly altered the drag.
Lưu trú 2 đêm vào Tháng 3, 2024
Hilton Cambridge City Centre trả lời vào 08/03/2024
Dear Peter,Thank you for sharing your feedback.We apologise for the issues you experienced with the lukewarm water, slow-filling bath, and faulty rowing machine. Your comments have been shared with the relevant teams for prompt resolution.We appreciate your understanding and hope to welcome you back for an improved experience.Best regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Have stayed there several times. Perfect!
Lưu trú 2 đêm vào Tháng 3, 2024
Hilton Cambridge City Centre trả lời vào 06/03/2024
Dear David, Thank you for your continued loyalty and for taking the time to share your feedback with us. We're thrilled to hear that you've had perfect stays with us several times. Your satisfaction is our utmost priority, and we look forward to welcoming you back for many more wonderful experiences.We're here to ensure your stays are always enjoyable.Warm regards,Hilton Cambridge City Centre

8/10 - Tốt

Patricia

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Hilton Cambridge City Centre trả lời vào 26/02/2024
Dear Patricia, Thank you for taking the time to leave a review of your recent stay with us. We appreciate your positive rating and are glad to hear that you had an overall enjoyable experience. We hope to have the opportunity to welcome you back in the future for another great stay.Best regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

Simon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Hilton Cambridge City Centre trả lời vào 26/02/2024
Dear Simon, Thank you for reviewing your recent stay at Hilton Cambridge City Centre. We are thrilled to see that you scored us 10 out of 10 and that you enjoyed your stay. We hope to welcome you back soon!Best wishes,Hilton Cambridge City Centre

10/10 - Xuất sắc

Martin

Lưu trú 3 đêm vào Tháng 2, 2024
Hilton Cambridge City Centre trả lời vào 23/02/2024
Dear Martin, Thank you for your recent stay at Hilton Cambridge City Centre! We are thrilled to see that you enjoyed your stay with us. We hope to welcome you back soon.Best wishes, Hilton Cambridge City Centre

10/10 - Xuất sắc

Tony, Worthing

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly service & very good facilities
Lưu trú 1 đêm vào Tháng 2, 2024
Hilton Cambridge City Centre trả lời vào 20/02/2024
Dear Tony, Thank you for taking the time to leave us a review! We're delighted to hear that you found our service friendly and enjoyed our facilities during your stay.Your feedback is greatly appreciated, and we look forward to welcoming you back to Hilton Cambridge City Centre in the future.Best regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

Helen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Fabulous hotel in the best location
A beautiful hotel and great location in central Cambridge. Great for universities, shopping, restaurants and cafeterias. The only negative for me was 2x teabags in the room but this seems to be the trend everywhere. We parked in Grand Arcade overnight which was adjacent to the hotel - this wasn’t clear on the hotel site.
Lưu trú 1 đêm vào Tháng 2, 2024
Hilton Cambridge City Centre trả lời vào 20/02/2024
Dear Helen, Thank you for sharing your feedback with us! We're thrilled to hear that you had a fabulous stay and enjoyed our beautiful hotel in the heart of Cambridge.Your comment about the number of teabags in the room has been duly noted, and we appreciate your understanding regarding this matter. We'll ensure to review our room amenities to better accommodate our guests' needs.We apologise for any confusion regarding the parking, and we'll work on providing clearer information for future guests.We hope to welcome you back for another fantastic stay soon!Best regards,Hilton Cambridge City Centre

8/10 - Tốt

Hung to

Lưu trú 2 đêm vào Tháng 2, 2024
Hilton Cambridge City Centre trả lời vào 20/02/2024
Dear Hung to, Thank you for taking the time to rate your recent stay with us. We're glad to see that you had a satisfactory experience overall.Your feedback is valuable to us, and we are always striving to improve. We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Hilton Cambridge City Centre

8/10 - Tốt

Claude

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Conveniently located in the center of Cambridge. The "piano bar" dining area has good food but really bad service.
Lưu trú 2 đêm vào Tháng 2, 2024
Hilton Cambridge City Centre trả lời vào 14/02/2024
Dear Claude, Thank you for choosing to stay at Hilton Cambridge City Centre and for taking the time to share your feedback with us.We're glad to hear that you found our location convenient. However, we're disappointed to learn about your experience with the service in our piano bar dining area. Please accept our sincere apologies for any inconvenience caused.Your feedback is valuable to us, and we will address this issue with our team to ensure that we provide the high level of service that our guests expect and deserve.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience.Best regards,Hilton Cambridge City Centre

6/10 - Được

Malcolm

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Convenient and friendly staff, breakfast was good but the bedroom aircon wasn’t working & the bath was a dribble. As it was the weekend no maintenance staff to fix.
Lưu trú 1 đêm vào Tháng 2, 2024
Hilton Cambridge City Centre trả lời vào 12/02/2024
Dear Malcolm, Thank you for your recent stay and for sharing your feedback. We're glad you found our staff friendly and enjoyed the breakfast.We apologise for the inconvenience with the air conditioning and bath. We'll address these issues promptly. We hope to welcome you back for a better experience.Best regards,Hilton Cambridge City Centre

6/10 - Được

Rebecca

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Weekend getaway
Terrific central location. Hotel is a bit tired for the price. However, staff were helpful & friendly. Room was clean. Nice lounge bar with music. Great for a weekend away with quick check in.
Lưu trú 1 đêm vào Tháng 2, 2024
Hilton Cambridge City Centre trả lời vào 12/02/2024
Dear Rebecca,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our central location convenient and our staff helpful and friendly.We appreciate your comments regarding the condition of the hotel, and please rest assured that we're continuously working on improvements to enhance our guests' experiences.We hope to have the opportunity to welcome you back for another weekend getaway in the future.Best regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

LEE

Lưu trú 3 đêm vào Tháng 2, 2024
Hilton Cambridge City Centre trả lời vào 09/02/2024
Dear Lee, Thank you for reviewing Hilton Cambridge City Centre! We are pleased to see that you enjoyed your time with us. We hope to welcome you back again with another exceptional stay.Best wishes, Hilton Cambridge City Centre

8/10 - Tốt

Tina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Theatre Trip
The hotel is spacious, modern and warm. The breakfast is plentiful with a great choice. The cooked breakfast didn't stay hot for long. I don't think it offered value for money. However, it was handy for parking, shopping, sightseeing and most important for me a trip to Cambridge Corn Exchange.
Lưu trú 1 đêm vào Tháng 1, 2024
Hilton Cambridge City Centre trả lời vào 01/02/2024
Dear Tina, Thank you for your recent stay and for sharing your feedback. We're thrilled you enjoyed our spacious and modern hotel, as well as the plentiful breakfast choices. We appreciate your comment about the breakfast, and we'll ensure to review and improve.We hope to welcome you back soon.Best regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

Anna

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient location in a walking distance to downtown and colleges. A fee minute walk to nice restaurants and shopping. Very Nice and clean. It was a great stay with my family of two kids.
Lưu trú 1 đêm vào Tháng 12, 2023
Hilton Cambridge City Centre trả lời vào 29/01/2024
Dear Anna, Thank you for your wonderful review! We're delighted to hear that you enjoyed the convenient location, cleanliness, and overall experience during your stay with your family. Providing a great experience for our guests is our priority, and we're glad we could meet your expectations.We appreciate your feedback and hope to welcome you and your family back for another enjoyable stay.Kind wishes, Hilton Cambridge City Centre

10/10 - Xuất sắc

Louis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Hilton Cambridge City Centre trả lời vào 29/01/2024
Dear Louis, Thank you for the amazing score! We're thrilled to hear that you had an amazing experience during your stay. We appreciate your kind words and look forward to hosting you again for another satisfactory stay.Kind wishes,Hilton Cambridge City Centre

10/10 - Xuất sắc

Hung Fan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Hilton Cambridge City Centre trả lời vào 26/01/2024
Dear Hung Fan,Thank you for your stellar 10/10 rating! We're thrilled to learn that you had a fantastic experience during your stay. Our team works hard to ensure our guests have a memorable time, and it's rewarding to see our efforts reflected in your positive review.We appreciate your kind words and look forward to hosting you again for another exceptional stay.Best regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lovely stay
Very clean hotel. Room was comfortable and spacious. Breakfast was delicious and a wide choice.
Lưu trú 1 đêm vào Tháng 1, 2024
Hilton Cambridge City Centre trả lời vào 16/01/2024
Dear Guest, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel clean and comfortable, and that you enjoyed the delicious breakfast with a wide choice.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back on your future visits to Cambridge.Kind regards, Hilton Cambridge City Centre

10/10 - Xuất sắc

Xiaojing

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Hilton Cambridge City Centre trả lời vào 16/01/2024
Dear Xiaojing, Thank you for reviewing your stay at Hilton Cambridge City Centre. We are pleased to see that you enjoyed your stay with us. We hope to welcome you back soon!Best wishes, Hilton Cambridge City Centre

6/10 - Được

Minsuk

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Hilton Cambridge City Centre trả lời vào 15/01/2024
Dear Minsuk, Thank you for taking the time to leave your rating. We appreciate your feedback and hope to have the opportunity to enhance your experience during your next visit.Kind wishes,Hilton Cambridge City Centre

10/10 - Xuất sắc

takashi

Đi cùng gia đình
日本のホテルに泊まったようなサービスを受けられる。
Lưu trú 2 đêm vào Tháng 1, 2024
Hilton Cambridge City Centre trả lời vào 11/01/2024
Dear Takashi, Thank you for the kind review! Your satisfaction is our top priority. We hope to welcome you back soon. Kind wishes,Hilton Cambridge City Centre

8/10 - Tốt

Joaquín

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 12, 2023
Hilton Cambridge City Centre trả lời vào 09/01/2024
Dear Joaquin, Thank you for staying and reviewing Hilton Cambridge City Centre. We hope you enjoyed your stay!We are looking forward to welcoming you back! Best wishes,Hilton Cambridge City Centre

8/10 - Tốt

david

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A good choice in Cambridge.
Excellent location, right in the heart of Cambridge. The hotel breakfast is good, with many choices. The front desk staff was great, especially the Ukranian woman who helped us. The room was very large and comfortable. They have the good sense to use a cooling/heating system that makes almost no noise--a true rarity in today's world.
Lưu trú 1 đêm vào Tháng 12, 2023
Hilton Cambridge City Centre trả lời vào 09/01/2024
Dear David,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed our excellent location, breakfast offerings, and the comfort of your room. We'll make sure to pass along your compliments to our front desk team, especially the Ukrainian woman who assisted you. Your feedback is greatly appreciated, and we look forward to hosting you again in the future.Best regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

Steven

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quick and fast check-in.
Lưu trú 1 đêm vào Tháng 1, 2024
Hilton Cambridge City Centre trả lời vào 09/01/2024
Dear Steven, Thank you for your positive feedback regarding the quick and fast check-in. We're delighted to hear that you had a smooth arrival experience. We appreciate your time and look forward to welcoming you back on your next visit.Kind wishes,Hilton Cambridge City Centre

4/10 - Kém

Donna

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Walls where so thin as was the pillows
Customer service was terrible by phone, face to face was slightly better. Walls were so thin we could hear everything going on next door thank god he didn't last long but but still hear movement and talking till 4am. Pillows were so thin you may as well not have bothered. No discounts on parking, over £40 for 24hrs. Good location
Lưu trú 1 đêm vào Tháng 12, 2023
Hilton Cambridge City Centre trả lời vào 09/01/2024
Dear Donna,Thank you for taking the time to share your experience, and we appreciate your feedback. We apologise for the inconvenience caused by the thin walls and the issues with the pillows. Please be assured that we will investigate and address these concerns to improve our overall guest experience.Regarding parking, we understand your concern and will review our pricing structure to ensure it aligns with our guests' expectations.We value your insights, and we hope to have the opportunity to provide a better experience during any future visits.Best regards,Hilton Cambridge City Centre

6/10 - Được

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Hilton Cambridge City Centre trả lời vào 31/01/2024
Dear Michael, Thank you for sharing your recent experience with us. We value your input and apologise for any shortcomings during your stay. Your feedback is crucial, and we're committed to making improvements.We appreciate your understanding and hope to welcome you back for an enhanced experience.Best regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

Alison

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent location & room
Fabulous comfy bed & bedding. Very clean room & a good size. Plenty of storage space. Excellent choice at breakfast.
Lưu trú 1 đêm vào Tháng 12, 2023
Hilton Cambridge City Centre trả lời vào 18/12/2023
Dear Alison,Thank you for taking the time to share your positive feedback about your recent stay. We're thrilled to hear that you enjoyed our excellent location, comfortable bed, and the cleanliness of your room. It's great to know that the breakfast selection met your expectations.We appreciate your kind words, and our team looks forward to welcoming you back for another exceptional experience.Safe travels, and we hope to see you again soon!Best regards,Hilton Cambridge City Centre

8/10 - Tốt

Alwyn

Khách đi công tác
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good, almost great
Hotel du vin in Cambridge was perfectly nice. A few hiccups in my attic room, tattobger: mould in the bathroom above the shower. Peeling paint in the bathroom. And most disappointing is the decision to exclude so called ‘classic’ rooms from any of the usual lovely HDV snacks and drinks available in the mini-bar. Since you have to pay for three anyway, what aren’t they there?
Lưu trú 1 đêm vào Tháng 12, 2023
Hilton Cambridge City Centre trả lời vào 18/12/2023
Dear Alwyn, Thank you for sharing your experience, although it seems there might be a mix-up in the hotel details. Your feedback references Hotel du Vin in Cambridge, and we want to clarify that we are Hilton Cambridge City Centre.We appreciate your insights into your stay, and we recommend reaching out directly to Hotel du Vin to ensure your valuable feedback reaches the appropriate team.Best regards,Hilton Cambridge City Centre

10/10 - Xuất sắc

Colin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
great service, friendly staff, awesome location
We needed a place to stay for a Saturday night in Cambridge city centre and are so glad we chose the Hilton. Valet parking was great, no delay on arrival or departure and a decent price for 24 hours. Check in was easy and the lady that checked us in was super friendly. Our room was ready early which was a real bonus. Room was clean with a good size comfortable bed. Bathroom was modern with good amenities.
Lưu trú 1 đêm vào Tháng 12, 2023
Hilton Cambridge City Centre trả lời vào 18/12/2023
Dear Colin, Thank you for choosing Hilton Cambridge City Centre and taking the time to share your wonderful experience! We're delighted to hear that our valet parking, efficient check-in process, and comfortable room met your expectations.Our team strives to provide exceptional service, and it's rewarding to know that our friendly staff, clean accommodations, and modern amenities added to the enjoyment of your stay.If your travels bring you back to Cambridge, we'd love to host you again.Safe travels, and we look forward to welcoming you back soon!Best Regards,Hilton Cambridge City Centre

8/10 - Tốt

Dean

Lưu trú 1 đêm vào Tháng 12, 2023
Hilton Cambridge City Centre trả lời vào 12/12/2023
Dear Dean, Thank you for reviewing your recent stay at Hilton Cambridge City Centre. We are thrilled to see that you enjoyed your stay. We hope to welcome you back for another enjoyable stay soon. Best wishes,Hilton Cambridge City Centre