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Nhận xét về North Cambridge Guesthouse- Paymán Club

2.5 out of 5
North Cambridge Guesthouse- Paymán Club
82 Arbury Rd, Cambridge, England

Nhận xét

7,0

Tốt

Đánh giá 10 - Xuất sắc. 1/6 nhận xét" "
Đánh giá 8 - Tốt. 3/6 nhận xét" "
Đánh giá 6 - Được. 1/6 nhận xét" "
Đánh giá 4 - Kém. 0/6 nhận xét" "
Đánh giá 2 - Tồi. 1/6 nhận xét" "

7,0/10

Sạch sẽ

7,4/10

Nhân viên & dịch vụ

6,0/10

Tiện nghi, dịch vụ

6,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Gillian

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 5, 2024
Anchala trả lời vào 27/05/2024
Dear Gillian,Thank you for your feedback.

8/10 - Tốt

Raymart

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was nice!
Everything was fine. Room was clean and does not smell. Onlt thing was the bed too soft for our liking. Plus, i liked that they have a communal kitchen which was reallt helpful when you wanr to cook your own meal instead of ordering from fast food! We had a lovely stay at the hotel. Thank you!
Lưu trú 2 đêm vào Tháng 5, 2024
Anchala trả lời vào 08/05/2024
Dear Raymart,It's great to hear that overall you had a pleasant stay. It sounds like the cleanliness and lack of unpleasant odors were positive aspects of your experience. Having access to a communal kitchen is indeed a convenient amenity, especially for those who prefer home-cooked meals. Thank you for sharing your feedback, and I'm glad you enjoyed your time at the hotel. We hope to welcome u back for a better experience in the future .

8/10 - Tốt

Agatha, Birkenhead

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The only negative thing was the bed, which wasnt very comfortable but bearable for a few nights. Very secure, with keypads on doors.
Lưu trú 3 đêm vào Tháng 9, 2023
Madison trả lời vào 11/10/2023
Dear Agatha,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our facilities secure and appreciated the keypad entry system. This is an important aspect of providing a comfortable and safe experience for our guests.We apologise that you found the bed to be less comfortable than expected. We'll certainly take your feedback into consideration to see if there's anything we can do to improve the sleeping experience for future guests.Your input is valuable to us, and we hope that despite this issue, you were able to enjoy your stay. Should you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out.We hope to have the opportunity to welcome you back in the future.Best regards,Madison

10/10 - Xuất sắc

RODRICK

Thích: Sạch sẽ, nhân viên & dịch vụ
Nice
Lưu trú 2 đêm vào Tháng 5, 2023
Remy trả lời vào 31/05/2023
Thank you for the great review.

6/10 - Được

Lokeshwar

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Disappointing experience
The door lock did not work with the keycode for me, an actual key was required to enter the room which I had to fetch from outside in the rain. Then the radiator was broken, I turned it on somehow but couldn't switch it off, so had to open the windows to balance it off, such a wastage of energy. Keeping the windows open also filled the room with smoke that somebody must have smoked outside. The room cleanliness was also disappointing, the pillow covers had stains. The kettle was all rusty, thankfully I checked before using it. The room was nice and quiet though, so if the maintenance issues are fixed it can be a pleasant stay.
Lưu trú 2 đêm vào Tháng 3, 2023

2/10 - Tồi

Edguelza

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I am very disappointed with the accommodation offered. There were a number of issues with the accommodation which I have outlined below: - the property has a very strong and unpleasant smell. As soon as you enter the property you can smell this. This smell lingers into other areas of the property. - the kitchen also has a strong food smell as residents do not clean up after cooking. We had to walk through the kitchen to get to our room so were often taken back by the smells. - the levels of noise within the property were appalling. Residents talked on the phone in the kitchen early in the morning and disturbed our sleep.  - when we arrived, there was only 1 used toilet roll in the toilet. More than half of the toilet roll had been used. Thus, we had to find a shop near by and buy a pack of toilet rolls - we found a long strand of hair in our towel. This hair did not belong to us as we both have short hair. Overall, the cleanliness of the room was appalling. The pillow cases were inside out which makes me wonder whether they were washed prior to our arrival. - the front door of the property was left open/unlocked at all times. We never needed the code to get into the property even at night. This is extremely unsafe and made me feel very very unsafe. I complained about this on the 29th of January and have not received a response.
Lưu trú 2 đêm vào Tháng 1, 2023