Hồ bơi ngoài trời phục vụ theo mùa

Nhận xét về Quality Inn

2.5 out of 5
Quality Inn
1945 Southgate Pkwy, Cambridge, OH

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 181/497 nhận xét" "
Đánh giá 8 - Tốt. 189/497 nhận xét" "
Đánh giá 6 - Được. 66/497 nhận xét" "
Đánh giá 4 - Kém. 41/497 nhận xét" "
Đánh giá 2 - Tồi. 20/497 nhận xét" "

8,2/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

7,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Kristie

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 28/05/2024
Dear Guest,Thank you for sharing your feedback on Expedia. We value your input and apologize if your experience did not meet your expectations. If there are any specific areas where we can improve to make your next stay more enjoyable, please let us know. We are committed to providing the best possible experience for our guests and appreciate your patronage. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely, Hotel Manager

8/10 - Tốt

Wayne

Clean room would go back
Lưu trú 2 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 13/05/2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our room clean and that you would consider returning. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit. If there's anything specific you enjoyed about your stay or if there's anything we can do to make your next visit even better, please let us know.Sincerely, Hotel Manager

2/10 - Tồi

Alberto

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room smelled like people smoke in it, moldy… yuck! I went ti bed and was woken up around 1am by people stomping on the second floor, and loud voices. I tried to ignore it but it kept happening. At 2:30 am someone parked a truck next to my room door with music blasting and the owner singing! I called the front desk and the girl was uncertain as to what to do. I ended up leaving the hotel in the middle of the night. I do not understand the very good rating. Even without the noise I would never stay here again.
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Manager trả lời vào 13/05/2024
Dear Guest,We're truly sorry to hear about your disappointing experience. Your feedback regarding the cleanliness and noise disturbance is concerning, and we're taking immediate steps to address these issues. We understand your frustration and apologize for any inconvenience caused. We appreciate your honesty and will use your feedback to make necessary improvements. If you'd like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Jesse

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really it was the staff. All of them were great but Kasey made me want to stay longer..
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 11/05/2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our staff, especially with Kasey. We'll be sure to pass along your kind words to her. We appreciate your compliments and hope to welcome you back for an even longer stay in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Michael

Đi cùng thú cưng
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely.Love this place and they love my dogs
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 27/04/2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you love our hotel, and we're delighted to welcome your furry friends. If there's anything else we can do to make your stay even more enjoyable, please let us know. We look forward to your next visit!Sincerely, Hotel Manager

10/10 - Xuất sắc

Jesse

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay
Lưu trú 2 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 24/04/2024
Dear Jesse,Thank you for your wonderful 5 out of 5 rating on Expedia! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations. We appreciate your feedback and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 - Xuất sắc

Jesse

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great people, great property!! Casey is amazing..
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 24/04/2024
Dear Jesse,Thank you for your fantastic review on Expedia! We're thrilled to hear that you had a great experience with us and that our team, including Casey, made your stay special. Providing exceptional service and maintaining a great property are top priorities for us, and we're delighted that we met your expectations. Your kind words mean a lot, and we look forward to welcoming you back for another amazing stay in the future.Sincerely,Hotel Manager

6/10 - Được

Benjamin

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
I did not realize until I arrived that this was a motel and not a hotel. Not a big deal, as I was by myself, and the accommodations served my needs. That said, I would not make this a place for a romantic getaway or a family vacation. The staff were nice, but the place (and my room in particular) seemed run-down. Part of the frame of the door into the room was just bare, pressure-treated wood. I was glad that they had repaired it, but the unfinished look of it was less impressive. Other details to consider: The door to the bathroom had been removed, and the bathtub itself had peeling paint. Neither of these were a big deal for what I needed, but might be off-putting to others (no bathroom door??). It was nice to have a refrigerator in the room, and the bed was decently comfortable.
Lưu trú 2 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 22/04/2024
Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience caused by the motel setup and the condition of your room. Your comments are valuable to us, and we will address them to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 - Tốt

Dale D

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When I took my shower, the water shower never got hot.
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 08/04/2024
Dear Guest,Thank you for your review. We apologize for the inconvenience you experienced with the water temperature during your shower. Your feedback is important to us, and we will address this issue promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely, Hotel Manager

4/10 - Kém

Brian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The room was in need of repair. There was a hole in the back of the bathroom door. The sink drain didn't work. Room was musty smelling .
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 06/04/2024
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience with us did not meet your expectations. Your comments regarding the condition of the room are concerning, and we apologize for the inconvenience you experienced. Please rest assured that we take such matters seriously, and we will address these issues promptly to ensure improvements are made. If there's anything else you would like to discuss or if there's anything we can do to make amends, please feel free to contact us directly.Sincerely, Hotel Manager

4/10 - Kém

CARLOS

Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 22/04/2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. If there are specific areas where we can improve, please feel free to let us know. Your feedback is important to us, and we strive to make every guest's stay better. We hope to have the opportunity to welcome you back for a more satisfactory experience in the future.Sincerely, Hotel Manager

6/10 - Được

Frankie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The shower didn't work and the bathtub needed replacement
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 30/03/2024
Dear Guest,Thank you for your feedback. We appreciate your honesty and are glad you chose to stay with us. We're pleased to hear that you found our hotel suitable for your needs. However, we apologize for the inconvenience you experienced with the shower and bathtub. Your comments have been noted, and we will take immediate action to address these issues. If there's anything else we can do to improve your experience, please let us know.Sincerely, Hotel Manager

2/10 - Tồi

Mark

Khách đi công tác
Lưu trú 3 đêm vào Tháng 2, 2024
Hotel Manager trả lời vào 23/02/2024
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

10/10 - Xuất sắc

Larry

Khách đi công tác
Great
Great hotel for price. Clean room. Easy parking. Breakfast needs attention with refills. Several restaurants close to hotel.
Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Manager trả lời vào 13/02/2024
Dear Guest,Thank you for your fantastic review and for choosing to stay with us! We're delighted to hear that you found our hotel to be great value for the price, with clean rooms and easy parking. Your feedback regarding breakfast refills is noted, and we will address this with our team to ensure improvements are made. We're glad you enjoyed the convenience of nearby restaurants, and we look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

8/10 - Tốt

Larry

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good hotel
Good hotel, nothing spectacular but clean rooms and good breakfast.
Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Manager trả lời vào 08/02/2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel to be good with clean rooms and a good breakfast. Your satisfaction is important to us, and we appreciate your comments. If there's anything specific we can do to make your next stay even better, please let us know. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

8/10 - Tốt

David, Gahanna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
This property is undergoing updates. For the age and price of this facility, the overall stay was enjoyable. It was a nice, quiet area to relax, rest, and rejuvenate.
Lưu trú 2 đêm vào Tháng 2, 2024
Hotel Manager trả lời vào 09/02/2024
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We're glad to hear that you enjoyed your overall stay with us and found our property to be a nice and quiet area for relaxation. We appreciate your understanding regarding the ongoing updates, and we're committed to improving our facilities to enhance the guest experience. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Linda

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Manager trả lời vào 18/01/2024
Dear Guest,Thank you for taking the time to give us a perfect 5-star rating on Expedia! We appreciate your positive feedback and are delighted to know that you had a great experience during your stay.If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Danielle

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Affordable and very peaceful
Lưu trú 3 đêm vào Tháng 1, 2024
Hotel Manager trả lời vào 15/01/2024
Dear Guest,Thank you for your excellent 5/5 rating. We're thrilled to hear that you found our hotel affordable and very peaceful. Your satisfaction is our priority, and we look forward to welcoming you back for another peaceful stay.Sincerely, Hotel Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Manager trả lời vào 10/01/2024
Dear Guest,Thank you for your perfect 10 out of 10 rating on Hotels.com! We're thrilled to receive such positive feedback. If there's anything specific you enjoyed about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 - Xuất sắc

Sarena

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love how it looks like it was built in the Bahamas
Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Manager trả lời vào 10/01/2024
Dear Guest,Thank you for sharing your positive experience on Expedia! We're delighted to hear that you love the architectural style that resembles the Bahamas. If there's anything else you enjoyed or if there are ways we can make your next visit even more enjoyable, please feel free to let us know. We look forward to the pleasure of welcoming you back for another great stay.Sincerely, Hotel Manager

10/10 - Xuất sắc

Barb

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice
Great stopping point in Ohio.
Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager trả lời vào 25/12/2023
Dear Barb,Thank you for the perfect 10/10 rating! We're glad to hear that our place served as a nice and great stopping point for you in Ohio. We appreciate your positive feedback and hope to welcome you back if your travels bring you our way again! Safe travels!Sincerely, Hotel Manager

10/10 - Xuất sắc

Amanda

Đi cùng thú cưng
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager trả lời vào 20/12/2023
Dear Guest,Thank you for taking the time to share your positive experience and awarding us a perfect rating of 5 out of 5. We are thrilled to hear that your stay met or exceeded your expectations.Your feedback is valuable, and we appreciate your choice to stay with us. If there are specific aspects of your stay that stood out and contributed to your satisfaction, we would love to hear more. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great value decent breakfast
Lưu trú 1 đêm vào Tháng 11, 2023
Hotel Manager trả lời vào 24/11/2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our hotel to be a great value and enjoyed the breakfast. Providing excellent value and a satisfying breakfast experience are priorities for us. We appreciate your endorsement and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

2/10 - Tồi

Matthew

Lưu trú 1 đêm vào Tháng 11, 2023
Hotel Manager trả lời vào 13/12/2023
Dear Guest,We appreciate you taking the time to provide feedback on your recent stay. We are genuinely sorry to see that your experience did not meet your expectations, and we would like to understand more about the specific issues you encountered. If you could share more details about your concerns, it would help us address them and make necessary improvements. We take guest feedback seriously and strive to ensure a positive experience for everyone. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - Xuất sắc

SANDI

Lưu trú 1 đêm vào Tháng 11, 2023
Hotel Manager trả lời vào 06/12/2023
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - Xuất sắc

Denisse

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager trả lời vào 25/10/2023
Dear Guest,Thank you for taking the time to leave a 5 out of 5. We appreciate your positive feedback, and we're pleased to know that you had a good experience during your stay. If you have any additional comments or suggestions to share, please feel free to do so. Your input is valuable to us, and we look forward to hosting you again in the future.Sincerely,Hotel Manager

8/10 - Tốt

Bradley

Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager. trả lời vào 13/11/2023
Dear Bradley,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager

8/10 - Tốt

Kimberly

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023
Hotel Manager trả lời vào 12/10/2023
Dear Guest,Thank you for taking the time to review your stay at our hotel. We appreciate your feedback and hope you had a good experience during your stay. If you have any specific feedback or suggestions for improvement, please feel free to share.Sincerely,Hotel Manager

2/10 - Tồi

Jennifer

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
No thanks
The best part was the staples holding the wallpaper down in the bathroom. Completely old and run down hotel with people living in some of the rooms Full time along with random people hanging outside all day. Stayed there because of business in the area and many of the hotels were booked. Had two nights and left after the first and didn’t even ask for a refund for the 2nd night. Drove about an hour out to get a room elsewhere.
Lưu trú 2 đêm vào Tháng 10, 2023
Hotel Manager trả lời vào 10/10/2023
Dear Guest,We appreciate your feedback, although we are deeply sorry for the negative experience you had during your stay. We sincerely apologize for the condition of the bathroom with staples holding the wallpaper down and for the presence of long-term guests and issues with individual outside. This does not meet our usual standards. Your feedback is invaluable, and we will take immediate steps to address these concerns and improve our services. We hope you might consider giving us another opportunity to provide you with a significantly improved experience in the future.Sincerely,Hotel Manager

6/10 - Được

Christa

Hotel Manager trả lời vào 08/10/2023
Dear Guest,We appreciate your feedback and are glad to hear that you had a satisfactory stay. We're always looking for ways to improve, so if you have any suggestions or areas where we can enhance your experience for future visits, please don't hesitate to let us know. We value your input and hope to have the chance to provide an even better stay in the future.Sincerely,Hotel Manager

10/10 - Xuất sắc

Alexandra

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was incredible and I had no difficulties with a late check in
Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager trả lời vào 05/10/2023
Dear Alexandra,Thank you for your stay. We're thrilled to hear that our staff provided you with an incredible experience and that your late check-in was hassle-free. Your comfort and convenience are important to us, and we're delighted that we could meet your expectations. We look forward to welcoming you again.Sincerely,Hotel Manager

4/10 - Kém

Christof

Đi theo nhóm
Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager trả lời vào 03/10/2023
Dear Christof,We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Please know that we take your comments seriously and will work to address the issues you've mentioned. We hope you'll consider staying with us again in the future, and we'll strive to provide you with an improved experience.Sincerely,Hotel Manager

6/10 - Được

Rachel

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
It’s okay. The bed was comfortable. Smelled dingy. Two stories. The balcony you walk up on is pretty rickety, we were hoping not to fall through hauling our motorcycle gear up.
Lưu trú 1 đêm vào Tháng 9, 2023
Hotel Manager. trả lời vào 02/10/2023
Dear Rachel,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely,Hotel Manager

6/10 - Được

Joshua

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 9, 2023
Hotel manager trả lời vào 30/09/2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 - Được

Laila

Lưu trú 1 đêm vào Tháng 9, 2023
Hotel Manager trả lời vào 28/09/2023
Dear Laila, Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and we are pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 - Tốt

PJ

Lưu trú 1 đêm vào Tháng 9, 2023
Hotel Manager trả lời vào 16/10/2023
Dear Guest,Thank you for your feedback and for providing a 4 out of 5 rating. We appreciate your input, and we would like to know if there are any specific comments or areas where we can improve to earn that extra point. Your feedback is valuable to us, and we are committed to providing the best possible experience for our guests. If you have more to share or any suggestions, please feel free to reach out.Sincerely,Hotel Manager

8/10 - Tốt

Amanda

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I really enjoyed my stay.
Lưu trú 2 đêm vào Tháng 9, 2023
Hotel manager trả lời vào 25/09/2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you liked our hotel rooms. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 - Tốt

Penelope

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 9, 2023
Hotel manager trả lời vào 25/09/2023
Dear Guest, A big thank you for your stay at our hotel. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely, Hotel Manager

8/10 - Tốt

Kathy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good place for the cost,very friendly staff
We have stayed there several times and they are really working on getting it fixed up.Had a little hot water issue and we wish they would get the pool working.
Lưu trú 2 đêm vào Tháng 9, 2023
Hotel Manager trả lời vào 06/09/2023
Dear Guest,Thank you for your continued loyalty and for taking the time to share your feedback. We're glad to hear that you've noticed our efforts to improve the property. We apologize for any inconvenience you experienced with the hot water, and we will certainly look into addressing this issue promptly. We also appreciate your patience regarding the pool, and we'll do our best to get it up and running for your future stays.Your feedback is valuable to us as we strive to provide a better experience for our guests. We look forward to welcoming you back on your next visit.Sincerely,Hotel Manager

10/10 - Xuất sắc

Rosa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Hotel Manager trả lời vào 06/09/2023
Dear Rosa,Thank you for taking the time to rate our hotel with 5 stars! We're delighted to hear that you had a great experience during your stay. If you have any specific feedback or comments about your visit, please feel free to share them with us. Your input helps us continue to provide excellent service to our guests.We look forward to welcoming you back on your next visit.Sincerely,Hotel Manager

10/10 - Xuất sắc

Margaret

Lưu trú 1 đêm vào Tháng 9, 2023
Hotel manager trả lời vào 25/09/2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 - Kém

David

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Old, in need of serious repairs.
Lưu trú 1 đêm vào Tháng 9, 2023
Hotel Manager trả lời vào 04/09/2023
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the condition of our property. Your feedback is valuable to us, and we take it seriously.We are committed to providing a comfortable and well-maintained environment for our guests, and we will address the issues you mentioned to ensure that necessary repairs and improvements are made.We appreciate your patience and understanding, and we hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 - Xuất sắc

nICOLE

Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 24/08/2023
Dear Nicole,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great stay and gave us a perfect rating. It's wonderful to know that you enjoyed your time at our hotel. If you have any suggestions or if there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay!Best regards,Hotel Manager

6/10 - Được

Jeff

Đi theo nhóm
Thích: Tiện nghi phòng
Không thích: Sạch sẽ
Did not clean room between days. Dust and debris in bathroom. Outside in poor condition. Pool out of service. Friendly staff, nice breakfast.
Lưu trú 2 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 18/08/2023
Dear Jeff,We're grateful for your feedback on the positive aspects of your stay, including the friendly staff and breakfast. However, we're sorry to hear about the issues you encountered with room cleanliness, maintenance, and the pool being out of service. We apologize for any inconvenience these problems may have caused. Your comments will help us improve our services and ensure a better experience for future guests. Thank you for taking the time to share your observations.Sincerely, Hotel Manager

8/10 - Tốt

Kate

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 18/08/2023
Dear Kate,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

6/10 - Được

Charity

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Was not happy at all
Got there and they gave my room to someone else I booked a king size bed and when I got there the lady at the desk said o we just gave your room away but I have another one for you and put me in a room with a queen bed said I was going to get a discount and then when I was leaving said o well you have to take that up with the person you booked with
Lưu trú 2 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 18/08/2023
Dear Charity,We deeply apologize for the mix-up with your room reservation and the inconvenience you experienced upon arrival. It's unfortunate that you were not provided with the room type you had booked. We understand your frustration, and we're sorry for any confusion regarding the discount. We will address this matter internally to prevent similar occurrences in the future. Your feedback is important, and we appreciate you bringing this to our attention.Sincerely, Hotel Manager

6/10 - Được

Robyn

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We did like the comfort of the bed. There was a live wasp in the windowsill. The towels were dingy. There were large cobwebs around the ceiling and the drapery. The towel rack was hanging at an angle and then actually fell off. The hole is screwed into was large. For a total non-smoking facility, it certainly smelled smoky.
Lưu trú 2 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 18/08/2023
Dear Robyn,We're pleased to hear that you found the comfort of the bed enjoyable. However, we're sorry for the issues you encountered, including the presence of a wasp, the condition of the towels, cleanliness concerns, maintenance issues, and the odor. Your feedback is important to us, and we apologize for not meeting your expectations in these areas. We will work to address these issues and ensure a better experience for our guests. Thank you for sharing your observations.Sincerely, Hotel Manager

6/10 - Được

Danielle

Đi cùng gia đình
It was ok for a over night stop .
Lưu trú 1 đêm vào Tháng 7, 2023
Hotel Manager trả lời vào 18/08/2023
Dear Danielle,Thank you for sharing your perspective on your overnight stay. We're glad to hear that the hotel served its purpose for your stopover. If you have any further insights or suggestions, please feel free to let us know. We value your feedback.Sincerely, Hotel Manager

6/10 - Được

Edwin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 7, 2023
Hotel Manager trả lời vào 18/08/2023
Dear Edwin,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

4/10 - Kém

Linda

Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The room we stayed in was very small. There was no chair to sit at the desk. The only place to sit was on the bed or on the floor. Breakfast was very limited. The first morning there was cereal but no spoons. The 2nd morning there were spoons but no milk, so they just put the cereal away. Both mornings I made a teeny waffle with the 1/8 cup of batter that was there.
Lưu trú 2 đêm vào Tháng 7, 2023
Hotel Manager trả lời vào 18/08/2023
Dear Linda,We appreciate your feedback regarding your room size, amenities, and breakfast experience. We apologize for the inconvenience of not having a chair at the desk and the issues with breakfast offerings. Your comments will help us address these concerns and provide a better stay for our guests in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager