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Nhận xét về Hyatt Ziva Cancun All Inclusive

4.5 out of 5
Hyatt Ziva Cancun All Inclusive
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO

Nhận xét

9,2

Tuyệt vời

Đánh giá 10 - Xuất sắc. 1437/1830 nhận xét" "
Đánh giá 8 - Tốt. 232/1830 nhận xét" "
Đánh giá 6 - Được. 52/1830 nhận xét" "
Đánh giá 4 - Kém. 39/1830 nhận xét" "
Đánh giá 2 - Tồi. 70/1830 nhận xét" "

9,6/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,4/10

Tiện nghi, dịch vụ

9,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

John

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
.
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Marcia, Bothell

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was our second time visiting and we loved it! Staff are so accommodating and thoughtful here. Loved the food options and pool. We got a cabana on our last day which had such great little bonuses with it.
Lưu trú 4 đêm vào Tháng 5, 2024
Sincerely, with the Service from the Heart. trả lời vào 23/05/2024
Dear Marcia,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Evy Stein

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
amazing would recommend to anyone coming to cancun
Lưu trú 4 đêm vào Tháng 5, 2024
Sincerely, with the Service from the Heart. trả lời vào 22/05/2024
Dear Evy,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Gen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Sincerely, with the Service from the Heart. trả lời vào 20/05/2024
Dear Gen,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

YUHANG

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
spacious area made me feel comfortable, and friendly staff.
Lưu trú 3 đêm vào Tháng 5, 2024
Sincerely, with the Service from the Heart. trả lời vào 21/05/2024
Dear Yuhang,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Tiffany

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall very good property. We stayed in the adults only tower with the jacuzzi tub on the balcony. On the first day the room smell like mildew. I didn’t like that. We also rented cabanas everyday. The only down side was the other guests not honoring your private space in front of the cabanas. The French restaurant turned us away because my husband didn’t have a button down shift on but he had on a very nice polo and dress pants. We had an amazing time and we will be back. The dolphins were beautiful. We do hope the resort incorporate Authentic Mexico food soon.
Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 21/05/2024
Dear Tiffany,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Ifen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a wonderful and relaxing time the entire stay. Staffs are super friendly and welcoming. Pool is excellent with tons of activities. Gym and work out class are great to start the day. Foods are great but wish there are more Mexicans foods selections. Overall, we love it and will come back.
Lưu trú 3 đêm vào Tháng 5, 2024
Sincerely, with the Service from the Heart. trả lời vào 17/05/2024
Dear Ifen,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Anna

Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good
Lưu trú 1 đêm vào Tháng 5, 2024
Sincerely, with the Service from the Heart. trả lời vào 17/05/2024
Dear Anna,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Yufeng

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Sincerely, with the Service from the Heart. trả lời vào 17/05/2024
Dear Yufeng,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Kayla

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was our 3rd time at this resort. We had our toddler for the first time which I was hesitant about. This resort was absolutely amazing even with babies. We as parents were able to relax thanks to the outstanding staff. The variety food was also something that made our trip so effortless for our picky toddler. They always have kid friendly foods available!
Lưu trú 4 đêm vào Tháng 5, 2024
Sincerely, with the Service from the Heart. trả lời vào 15/05/2024
Dear Kayla,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

shariq, El Paso

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent experience
Lưu trú 2 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 14/05/2024
Dear Shariq,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

8/10 - Tốt

Natasha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I think they use to many fragrances in the room and towels I am very sensitive and I began to have an allergic reaction.
Lưu trú 3 đêm vào Tháng 5, 2024
Sincerely, with the Service from the Heart. trả lời vào 13/05/2024
Dear Natasha,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

GEVORK GEORGE

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and very nice property
Lưu trú 4 đêm vào Tháng 5, 2024
Sincerely, with the Service from the Heart. trả lời vào 11/05/2024
Dear Gevork,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

8/10 - Tốt

Yovani Rivas

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 5, 2024
Sincerely, with the Service from the Heart. trả lời vào 06/05/2024
Dear Yovani,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Kathy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We loved everything about this resort. The room, the food, the pools, the beach cabana. We will be back. We loved our butlers Natalia and Maria. They made our stay easy and special.
Lưu trú 4 đêm vào Tháng 5, 2024
Sincerely, with the Service from the Heart. trả lời vào 06/05/2024
Dear Kathy,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

JUYEON

Lưu trú 4 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 25/05/2024
Dear Juyeon,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

MASAKI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Sincerely, with the Service from the Heart. trả lời vào 06/05/2024
Dear Masaki,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Na

Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 23/05/2024
Dear Na,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Jeslin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 03/05/2024
Dear Jeslin,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

smita

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 03/05/2024
Dear SmitaThank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Shuhei

Lưu trú 1 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 21/05/2024
Dear Shuhei,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Eunsoo

Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 20/05/2024
Dear Eunsoo,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Jorge

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
excellent experience
Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 30/04/2024
Dear Jorge,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Sooman

Lưu trú 5 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 18/05/2024
Dear Sooman,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Jinxiu

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
awesome
Lưu trú 4 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 26/04/2024
Dear Jinxiu,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Huan

Đi cùng gia đình, Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall it's a great hotel. Just need to be maintenance for some detail parts for the room. Service is fantastic!
Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 01/05/2024
Dear Huan,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Dandan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 15/05/2024
Dear Dandan,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Huong

Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 13/05/2024
Dear Huong,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Lorene

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice clean hotel. Staff was excellent. Great customer service!
Lưu trú 4 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 23/04/2024
Dear Lorene,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Gagandeep

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 23/04/2024
Dear Gagandeep,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Karina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 23/04/2024
Dear Karina,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Kimberly

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My family and I had a great time- a beautiful resort with good dining options and plenty of things to do. The Habanero seafood restaurant was a favorite of ours and the hospitality across the resort was top-tier. Overall great first time stay at a Hyatt and we would definitely go back and stay at other Hyatts.
Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 22/04/2024
Dear Kimberly,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

inderjit

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything is perfect there!! We recommended to our family and friends!!
Lưu trú 4 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 22/04/2024
Dear Inderjit,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Veronica

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel
Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 22/04/2024
Dear Veronica,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

8/10 - Tốt

song yi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 22/04/2024
Dear Song,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Hye

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Samantha who works in Tradewind gave us most wonderful service. We will be back with my in law family this October. Thank you!! Hyatt Ziva You guys are great !!!
Lưu trú 5 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 20/04/2024
Dear Hye,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Kseniya

Lưu trú 6 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 19/04/2024
Dear Kseniya,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Bryant

Lưu trú 5 đêm vào Tháng 3, 2024
Sincerely, with the Service from the Heart. trả lời vào 07/05/2024
Dear Bryant,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Ning

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good
Lưu trú 4 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 17/04/2024
Dear Ning,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Fangyu

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was overall very pleasant to stay here as everything is PERFECTO!
Lưu trú 4 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 16/04/2024
Dear Fangyu,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Dialys

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 17/04/2024
Dear Dialys,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

8/10 - Tốt

Cheryl Da

Lưu trú 4 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 06/05/2024
Dear Cheryl,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2/10 - Tồi

Binh Chau

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
food is lack of choice, staff is unprofessional! be ware of this hotel! we never come back
Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 15/04/2024
Dear Binh,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2/10 - Tồi

Benyamin

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Our weekend trip to Hyatt Ziva in Cancun was meant to be a special celebration for my sister's birthday, but it turned into a distressing experience. On the last night, a security officer falsely accused us of smoking on the balcony, which we categorically denied. Despite offering to allow them to inspect the room to prove our innocence, they refused. The situation escalated when the security officer tried to make me sign a $600 citation and even threatened to evict us if I didn't comply. The hotel called the police, and I was forced to sign the citation under duress to avoid my entire family being taken to jail. Even after signing, we were still evicted and had to find alternative accommodation late at night. The staff's handling of the situation was unprofessional and showed a complete lack of empathy. This experience not only ruined our vacation but also caused significant stress to my elderly mother. I cannot recommend Hyatt Ziva in Cancun under any circumstances due to the appalling treatment we received. This hotel has tarnished our vacation and left us with an enduring negative impression of the brand. Avoid this hotel at all costs.
Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 18/04/2024
Dear Benyamin,Thank you for your comments.Unfortunately, being a family friendly resort our policies about smoking are very adamant. Rules are explained and signed upon check-in. Also, bad behaviour towards the team is penalized with eviction as explained before as well, this with purpose of keeping an ambiance of mutual respect.We are going to share this feedback with our respective teams to reinforce our policies.

8/10 - Tốt

Hui Ci

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 6 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 15/04/2024
Dear Hui,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Robin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely.
Lưu trú 5 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 12/04/2024
Dear Robin,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Marcela, Downey

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hyatt Ziva Cancun was an incredible experience. The staff is mazing, everyone there makes you feel welcomed. The food was great no complaints, our favorite was Tres Cervezas, chef Maritza and chef Martin along with our server Josue and Felix always went above and beyond. I miss this place already. My family will be back in soon.
Lưu trú 5 đêm vào Tháng 3, 2024
Sincerely, with the Service from the Heart. trả lời vào 08/04/2024
Dear Marcela,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Satoshi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All foods, faclity and service are very exellent.
Lưu trú 3 đêm vào Tháng 4, 2024
Sincerely, with the Service from the Heart. trả lời vào 08/04/2024
Dear Satoshi,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

4/10 - Kém

JENNIFER

Không thích: Nhân viên & dịch vụ
Sincerely, with the Service from the Heart. trả lời vào 09/04/2024
Dear Jennifer,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 - Xuất sắc

Deewa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Sincerely, with the Service from the Heart. trả lời vào 08/04/2024
Dear Deewa,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.