Dear Janice,We are delighted to hear that you enjoyed your time at our hotel and that our services and amenities met your expectations. Nothing fills us with more satisfaction than hearing that our guests have had a memorable and enjoyable experience with us.

Dear Siva,We are pleased to know that Rommel has put forth his best efforts to create an excellent experience for your children's birthday, and we look forward to continuing to provide you with the best experiences that characterize us at Paradisus Cancun.

Dear Kinjal,On behalf of the entire team at Paradisus Cancun, I would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay with us.I will be notifying the areas of opportunity directly to management, and we will work diligently on improving in those areas to continue providing the best experiences possible.

Dear Dennis,On behalf of the entire PARADISUS CANCUN team we would like to express our sincere appreciation for your kind review of your recent stay with us.We are very pleased to know that you enjoyed your time at our hotel and that our services and amenities lived up to your expectations. Nothing gives us more satisfaction than to hear that our guests had a memorable and pleasant experience with us.Once again, thank you for choosing Paradisus Cancun as your vacation destination, we remain at your disposal for anything you may need.Sincerely,

Dear Naomi,On behalf of the entire PARADISUS CANCUN team we would like to express our sincere appreciation for your kind review of your recent stay with us.We are very pleased to know that you enjoyed your time at our hotel and that our services and amenities lived up to your expectations. Nothing gives us more satisfaction than to hear that our guests had a memorable and pleasant experience with us.Once again, thank you for choosing Paradisus Cancun as your vacation destination, we remain at your disposal for anything you may need.Sincerely,

Dear Laura, On behalf of the entire PARADISUS CANCUN team we would like to express our sincere appreciation for your kind review of your recent stay with us.We are very pleased to know that you enjoyed your time at our hotel and that our services and amenities lived up to your expectations. Nothing gives us more satisfaction than to hear that our guests had a memorable and pleasant experience with us.Once again, thank you for choosing Paradisus Cancun as your vacation destination, we remain at your disposal for anything you may need.Sincerely,

Dear David,At Paradisus Cancun it is of the utmost importance that each of our guests have memorable experiences worthy of their visit, I will be notifying the areas of opportunity directly with the Managment, and we will work hard on our areas of opportunity, in order to provide a better experience for all those who do the honor of visiting us,Sincerely - Rommel Cruz - Expedia Champion Concierge

Querida Carmen, En nombre de todo el equipo de PARADISUS CANCÚN, nos gustaría expresar nuestras más sinceras disculpas por cualquier inconveniente que haya experimentado durante su estancia con nosotros, trabajaremos arduamente en nuestras áreas de oportunidad, para así, brindar una mejor experiencia para todos aquellos que hacen el honor de visitarnos,Nos contactaremos en breve con usted para poder tener más información sobre su estancia, Sinceramente,

Dear Emilia,Thank you for such a positive review.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It is also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Gabriel,Thank you for taking the time to share your review.It is truly inspiring to hear that you found our service and the cleanliness of our hotel to be impeccable. We are delighted that the food and bar service met your expectations, providing a sophisticated dining experience. Our team is thrilled that you enjoyed the beautiful and tropical beach views, which are part of the harmonious balance we strive for between luxury accommodation and nature. Thank you for appreciating the inviting atmosphere we aim to create.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Roylan,Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,Guest Service Center Management

Dear Mrs. Tammy.On behalf of the entire team at Paradisus Cancun, I would like to express our sincere gratitude for your kind feedback regarding your recent stay with us.Once again, thank you for choosing us as your vacation destination. We are at your disposal for anything you may need during your next visit.

Estimada Srta. Sheila .Gracias por tomarse el tiempo y regalarnos su comentario de su reciente estadía, su comentario es muy valioso y estamos trabajando en el área de oportunidad para poder mejorar la experiencia de nuestros huéspedes, esperamos poder recibirle pronto en Paradisus Cancun.

Dear Wasif,On behalf of the entire team at Paradisus Cancun, I would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay with us.At Paradisus Cancún, it is of paramount importance that each of our guests feels welcomed and enjoys a comfortable and pleasant stay. We deeply regret if we were unable to meet your expectations on this occasion.We understand how important it is for you to have an exceptional experience during your time with us, and we regret any shortcomings that may have occurred. We take your feedback very seriously and will address these areas of opportunity directly with Managements. We will work diligently on our areas of opportunity to continue offering the best experiences to all who visit us.

Dear Roozbeh, We are very pleased to know that you enjoyed your time at our Paradisus Cancun hotel and that our services and amenities lived up to your expectations. Nothing fills us with more satisfaction than hearing that our guests have had a memorable and pleasant experience with us.

Dear Miss. Ella On behalf of the entire PARADISUS CANCUN team we would like to express our sincere appreciation for your kind review of your recent stay with us.We are very pleased to know that you enjoyed your time at our hotel and that our services and amenities lived up to your expectations. Nothing gives us more satisfaction than to hear that our guests had a memorable and pleasant experience with us.Once again, thank you for choosing Paradisus Cancun as your vacation destination, we remain at your disposal for anything you may need.Sincerely,

Dear Phong,Thank you for taking the time to share your review.We are thrilled to hear that our servicemet your expectations. We appreciate your acknowledgement of our dedicated service, ensuring a carefree and memorable experience for every guest.We hope to welcome you back for another memorable experience.Best regards

Gracias por sus comentarios, esperemos tenerles con nosotros en un futuro cercano.Saludos.

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We will forward the feedback to management and follow up on it.

Dear Larisa, We would like to thank you for this review about your recent experience in our hotel.We're elated to hear that the unexpected switch to a sea view room made a positive impact on your stay, offering you the luxury and elegance of our tropical paradise. It's delightful to know that the cleanliness, condition of the hotel, service, and room amenities all met your expectations, providing a sophisticated and harmonious environment for your stay. We appreciate your understanding in the transition from the adults-only to the family section, and it's wonderful that you found the change to be an inspiring upgrade.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Mark,Thank you for taking the time to share your review.We are thrilled to hear that our room amenities met your expectations, offering a blend of luxury and sophistication. It's also great to know that the overall condition of our hotel impressed you, reflecting our commitment to providing an inviting and harmonious environment. We appreciate your acknowledgement of our dedicated service, ensuring a carefree and memorable experience for every guest.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We sincerely hope to have you stay with us again in the future, we are here to make every stay unforgettable! Once again, thank you for choosing Paradisus Cancún and for taking the time to share your experience.

Gracias por tomarse el tiempo para compartir sus comentarios acerca de su reciente estancia en Paradisus Cancún. Esperamos volver a verle con nosotros en un futuro cercano, ¡estamos aquí para hacer que cada estadía sea inolvidable! Una vez más, gracias por elegir Paradisus Cancún y por tomarse el tiempo para compartir su experiencia.

Dear Jatinder,Thank you for taking the time to review your stay.It is heartening to hear that you appreciated our property and its prime location, offering a harmonious blend of luxury and nature. Our nightly entertainment options are indeed crafted to provide an inviting and carefree atmosphere, ensuring every evening is as inspiring as the last. While we are thrilled to receive your high praise on cleanliness, condition, service, and amenities, we're mindful of your dining experience and look forward to elevating it to meet the sophisticated and elegant standards that we strive for. Rest assured, our culinary team is dedicated to providing a diverse array of dining options that celebrate tropical flavors and local ingredients.We are looking forward to welcoming you again. All the best!Guest Service Center Management

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We sincerely hope to have you stay with us again in the future, we are here to make every stay unforgettable!Once again, thank you for choosing Paradisus Cancún and for taking the time to share your experience.

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We will forward the feedback to management and follow up on it.

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We sincerely hope to have you stay with us again in the future, we are here to make every stay unforgettable!Once again, thank you for choosing Paradisus Cancún and for taking the time to share your experience.

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We will forward the feedback to management and follow up on it.

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We sincerely hope to have you stay with us again in the future, we are here to make every stay unforgettable!Once again, thank you for choosing Paradisus Cancún and for taking the time to share your experience.

Dear guest,We appreciate your kind comment. Best Regards

Dear Ms. Elena, We apprecate your kind comments. Thank you for giving us the opportunity to host you Have an excellent day!

Thank you for taking the time to share your comments about your recently stay at Paradisus Cancún. We sincerely hope to have you stay with us again in the future, we are here to make every stay unforgettable!Once again, thank you for choosing Paradisus Cancún and for taking the time to share your experience.

Dear guest, Thank you for choosing Paradisus Cancun to enjoy your last stay. Your feedback is the world for us, it helps us to improve our services, we will share it with the management and departments involved. Warm Regards,

Dear Mr. Donatus, We are glad to know you are having a great stay at the hotel. We are always at our service.

Dear Yaritza,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Vicki,Thank you for such a positive review.We are thrilled to hear that George provided you with such attentive and professional service, truly embodying the sophisticated and respectful ethos we hold dear. Our team takes pride in offering an environment that is both harmonious and mindful, ensuring every guest's stay is as luxurious and carefree as yours. Your appreciation for the cleanliness, condition, and amenities of our resort is especially inviting to those seeking a tropical and relaxed getaway, immersed in the natural beauty of our surroundings.It would be our pleasure to have you return on another occasion.Very best wishes.Guest Service Center Management

Dear Mr. Sandeep, We appreciate your kind rate and remain at your service. Hope to host you again in the future.

Dear Young,Thank you for such a positive review.We are thrilled to hear that you found our facilities to be top-notch and that the cleanliness of our rooms met your impeccable standards. Our team takes great pride in maintaining a harmonious and sophisticated environment, ensuring every corner of our hotel resonates with luxury and elegance. The impeccable condition of our hotel is a testament to our mindful and dedicated staff, who strive to create an inviting and carefree atmosphere for all our guests.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Jorge, Thank you for taking the time to review your stay.We are thrilled to hear that our staff's helpfulness and the variety of dining options left a positive impression on you, not to mention the exquisite food that complements our inviting atmosphere. It's also wonderful to know that our room sizes met your expectations, creating a relaxed and carefree environment for your stay. Regarding your valuable feedback about the rooms, we are always seeking ways to enhance the luxury and sophistication of our accommodations to ensure they meet the high standards our guests expect and deserve.We are looking forward to welcoming you again. All the best!Guest Service Center Management

Dear Noor,Thank you for taking the time to review your stay.We are truly sorry to hear that your experience did not meet the high standards we strive to maintain. Our guests often share their delight with the unbeatable views of the Caribbean Sea and Nichupté Lagoon that we are proud to offer, and we regret that you did not have a similarly positive experience. We take great pride in providing luxurious, elegant, and sophisticated accommodations, and we are saddened that this was not reflected during your stay. We would like to assure you that our team is committed to creating a harmonious and mindful atmosphere where all guests can enjoy an inviting and relaxed experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Guest Service Center Management

Dear Guest,Thank you for sharing your feedback with us. We would like to assure you that our hotel has a comprehensive preventive maintenance program in place to address any issues and ensure that our rooms and amenities are in top condition for our guests. Additionally, we continually invest in renovations and upgrades to keep our property up-to-date and comfortable for our guests.Regarding your concerns about cleanliness and room amenities, please accept our sincerest apologies. We have shared your feedback with our housekeeping and maintenance teams to address any areas of concern and improve our service standards.In terms of dining experiences, we strive to offer a variety of culinary options to cater to all tastes and preferences. We are delighted to hear that you enjoyed your experience at our Italian restaurant. However, we regret that the other outlets did not meet your expectations. Rest assured, we are constantly reviewing and refining our menus to ensure the highest quality dining experiences for our guests.We also want to address the issue of seaweed on the beach. Please understand that seaweed is a natural occurrence and can vary depending on environmental factors. While we make every effort to maintain the cleanliness of our beach, fluctuations in seaweed levels may occur beyond our control.Once again, we apologize for any misimpression you experienced during your stay. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Guest Service Center Management

Dear Sophia,Thank you for taking the time to share your feedback with us. While we appreciate your remarks about the hotel and our gastronomic offer, we would like to clarify that our hotel does not sell excursions or tour packages. While we regret that your experience with a third-party tourism agency downstairs impacted your overall stay, please understand that this situation is not directly related to the hotel experience itself.We recommend reaching out to our guest services team for assistance with any concerns or issues you may have encountered during your stay. Our team is dedicated to ensuring the comfort and satisfaction of our guests, and we would appreciate the opportunity to address any unresolved matters.Once again, we lament that you encountered this situation and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Guest Service Center Management

Dear Marcia,Thank you for such a positive review.We are thrilled to hear that our efforts to provide a harmonious and luxurious environment have resonated with you, especially our dedication to maintaining a clean and inviting atmosphere. It is also inspiring to know that our hotel's condition met your expectations of sophistication and elegance. Our team takes great pride in ensuring that our service is always mindful of your needs, creating a carefree and relaxed ambiance that enhances your stay. We appreciate your high praise for the amenities we offer, which are designed to offer a harmonious balance between luxury and nature, inviting you to feel immersed in the tropical beauty of our surroundings.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Jenifer,Thank you for such a positive review.It is wonderful to hear that you appreciated the tranquility and elegant interior design of our hotel. We are also thrilled that you recognized our commitment to providing top-notch service. We are mindful that room amenities are vital for an exceptional stay, and while you rated them at 60%, we would love to learn more about how we could enhance your experience, as our goal is to offer a harmonious and luxurious environment that meets all of our guests' desires.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Estimado Sr. Jose. Gracias por tomarse el tiempo de compartir sus comentarios sobre su reciente estadía en Paradisus Cancún. Esperamos sinceramente que se quede con nosotros nuevamente en el futuro. Una vez más, gracias por elegirnos como su destino de vacaciones y por tomarse el tiempo para compartir su experiencia.

Dear Nicole,We would like to thank you for this review about your recent experience in our hotel.We are glad to hear that you enjoyed our culinary offerings and the high level of service provided by our team. Our aim is to create a harmonious atmosphere where luxury and care meet, and your kind words are a testament to our efforts. It is inspiring to know our services made a positive impact on your stay. Regarding your room allocation, we always strive to meet our guests' expectations with inviting views, and we regret any misunderstanding that may have occurred. We are also taking note of your feedback about the outlets and the sun loungers to ensure a more mindful and safe environment for all our guests. Your comfort is our priority, and we appreciate you bringing these matters to our attention.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Shalu,Thank you for your feedback! We're thrilled to see you had a positive experience during your stay. If there's anything specific you enjoyed or if there's anything we can improve upon to earn that perfect score next time, please don't hesitate to let us know. We hope to welcome you back again soon!Warm regards,

Dear Sebastian ,Thank you for taking the time to share your review.It is delightful to hear that the tranquil ambiance of The Reserve adults-only area provided a harmonious retreat for your honeymoon, and that our team, led by the ever-helpful Daniela, contributed to a carefree and sophisticated stay. We're over the moon to know that the service from our dedicated staff was inviting and praiseworthy, truly embodying the luxury we strive for. While it seems there was a slight delay in preparing your room, I am glad that once settled, the elegance of our accommodations met your expectations.We understand your thoughts on the cost of culinary upgrades; we aim to offer a diverse range of gourmet experiences that reflect the sophisticated and tropical allure of our destination, from the Sal Steak Cave to our international buffet.Rest assured, your comments are valued, and they inspire us to continue creating an elegant and mindful environment for our guests.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Colizza,We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that our staff's attentiveness made a strong impression and contributed to a wonderful experience. It is also wonderful that the cleanliness of our accommodations and the condition of our hotel met your expectations, reflecting our commitment to providing a sophisticated and harmonious environment. However, we sincerely regret any disruption caused by the music festival. We strive to ensure that all our guests, including those at The Reserve, enjoy a relaxed and carefree atmosphere. We take your feedback seriously and will reflect on how we can better communicate future events to ensure a tranquil and luxury experience for all our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel design beautiful and that you received kind and friendly service from our restaurant staff. Regarding the concierge service, we pride ourselves on providing attentive and accommodating assistance to all our guests. We regret to hear that you did not have a positive experience with our concierge, and we will address this with our team to ensure that all guests receive the level of service they deserve.In regards to your check-in experience, we lament if there was a delay in accessing your room. Our standard check-in time is at 3 pm, as our housekeeping team requires sufficient time to prepare rooms to our high standards, especially considering our check-out time is at 12 pm. Room types are assigned based on availability, and while we strive to accommodate all guest preferences, we regret any miscommunication that may have occurred.We take cleanliness and room maintenance very seriously, and we are disappointed to hear that your room did not meet our usual standards. Please rest assured that we will address your concerns with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to our guests' expectations.We also lament any uneasiness caused by the entertainment sound, and we will take your feedback into consideration as we strive to create a comfortable environment for all our guests.Regarding the unfortunate incident with your mother's wallet, we take the security and safety of our guests' belongings very seriously. In order to further investigate this issue and provide you with a resolution, we kindly ask for any additional information or details you may have regarding the incident. Your cooperation in this matter is greatly appreciated as we work to ensure the safety and security of all our guests. Please feel free to contact our guest services team at your earliest convenience to provide any further information.Once again, we apologize for any shortcomings you experienced during your stay. We truly value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Guest Service Center Management