Dear Lisa, thank you for your review. Our beds and mattresses are subject to preference and we apologise that we did not get it right for you on this occasion. We do clearly advertise on our website that we do not have a lift as we are only a two story hotel. We are pleased that you found the staff to be very friendly and helpful and we hope to be able to welcome you back in the near future. Best wishes, Jess

Dear Jeanette,Thank you for your review. I can assure you the hotel is definitely not under staffed. Unfortunatley due to the concert everyone decided to arrive earlier than the designated check in time of 2pm ( including yourself as you checked in at 1pm).

Dear Linda,Thank your for your comments. We have had 70 breakfasts that morning and unfortunately everyone came down at the same time. You were told that there would be a wait. The bar was closed due to intoxicated guests trying to get more drinks and due to licensing we have got the right to close the bar.We are clearly advertising that we do not have a lift and as you have stated the hotel has only got a ground floor and a first floor.

Thank you for your review

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you for your comments

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you for your review

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Hi there, thank you for your review. It would have been helpful to know why you have only given us a 4 as no complaints were made during your stay

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Hi there,Very surprised about that review as I personally asked you if everything was to your satisfaction which you replied with " yes, lovely"

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Dear Ronnie,Thank you for your comments. You have stayed with us for 4 days and not one comment was made about your dissatisfaction of the room. We have always got members of staff on duty and we could have easily resolved the issues you said you have encountered

Thank you for your comments

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Dear Dawn,Thank you very much for your comments. We were extremely busy that evening with everyone eating. Nobody had to wait a long time or had to feel awkward wanting service. There were always two people in the bar.

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you for your review, However it would have been helpful to actually know what was wrong with your stay? You have stayed with us for two days. No complaints were logged . You have had breakfast both mornings. No complaints were logged. You checked out with myself yesterday paid for your breakfast and yet again no complaints were logged

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Hi Sheila,Thank you for your comments. All of our members of staff would have told you that there is no pedestrian area and would not have recommended for you to walk. We are an airport hotel hence the reason we are on a busy road! The second room you have been allocated to has a brand new bed and mattress, No complaints were logged during the evening service and we took 300 that evening which is food and drink so I doubt very much that the service was slow

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess

Thank you so much for your high scores. I am so glad that you have enjoyed your stay with us and that all facilities and services offered have been to your satisfaction. I hope we will be able to welcome you back in the near future. Best Wishes, Jess