8/10 - Tốt
Nickie, Lechlade On Thames
Đi cùng bạn đồng hành
19/08/2025
Thích: Sạch sẽ, nhân viên & dịch vụ
Having read the reviews we were a little apprehensive about booking but the location was were we wanted to be and as it was just 1 night we decided to give it a try. We booked a double room and it was made available to us early. The welcome on reception was really good. Climbing the stairs to the first floor to find our room, the pattern on the carpet does it best to hide tgat its threadbare in many places. The room was compact but had ample tea and coffee and a floor standing fan. There had clearly been an attempt to refresh which sadly didn't extend to the small shower room. Simple regrouting, a new basin and tap and a soft close toilet seat would've made a difference but the main complaint which is key for a hotel was the mattress which is clearly cheapnas when your partner moves so do you and the shower which to call it that could breach trading standards! However, the plus points are the staff who are lovely and really go the extra mile to make sure you're okay, the food which was great, husband had the beef for sunday lunch and said it was the best he's had in ages and the location. A little bit of investment would makeva massive difference to customer experience and ratings.
Nickie
Lưu trú 1 đêm vào Tháng 8, 2025