Khách sạn Chepstow

"The room had everything we needed, and we managed to get extra coffee when we required it. The staff were very helpful and made our visit run smoothly. For our stay, the air conditioning in the room was a bonus, as it was during a very hot spell. We didn't watch the TV, but it looked to have everything you might need on there. There were also USB ports next to the bed, so if you forget your charger, you are covered. The only thing that was a little disappointing was breakfast, as many items,...

"All good"

"The exterior of the building is wonderful along with the grounds. The interior however is extremely run down and our first room We were given smelt damp and had to be moved to a better room but still then extremely basic and cleaning standard not great. Not helped also by the fact they only offer housekeeping every 3 days. Hotel with huge potential but not being looked after and requires urgent attention would not recommend anyone to stay there"

"Absolutely wonderful staff and the room was amazing!! The only issue (not their fault) they put me on the top floor and I struggle with stairs a lot as I’m disabled.. so, I booked a small single room but they have a huge room with a double and two singles great bathroom windows that open for air and the bed was great and the hot chocolate n biscuits. But I almost fell asleep my legs died underneath me and I was too shaky for what looked and slightly tasted like a fab breakfast. I was just...

"Sadly this property needs huge investment. The whole place is really tired. There was no on there to welcome us and they hadn’t sent us the door code so I had to phone twice before someone would pick up and then had to wait for the owner to arrive to let us in, not ideal after a long journey. We had a garden room - which had thread bare carpets with stains on, the most uncomfortable bed imaginable and it just felt dirty. I thought from the pictures this place looked ok, but I was very wrong...

"Great for short stays a home from home"

"Staff were great and breakfast was very good. Various little maintenance issues with the room (safe didn't work, various lights not working, mixer tap faulty so no cold water available). If the maintenance were sorted it would easily be rated excellent as the staff were great."

"Couldn’t shower due to the very low roof in the bathroom, and I hit my head on it. When I booked I was led to believe that a full breakfast was included in our tariff, and we were asked to pay if we wanted it. No fan in our stuffy room either"

"Decent room and staff"

"Beautiful hotel, great location, immaculate and picturesque gardens. Rooms well decorated, clean, really can't complain about the aesthetics. Staff attentive. Breakfast choice very good and delicious. Our only complaint was the noise in the beer garden. The weather was really good, and so, attracted people (guests & non guests) to the beer garden. Music stopped playing at 1110, however, a number of people remained until approx 1am and were so loud, they (non guests) were asked by staff at...

"This hotel was amazing beautiful clean rooms spacious, clean comfortable beds slept like a log. The food we had evening meal and breakfast and was stunning the food tasted delicious and would highly recommend this hotel."

"Lovely place to stay,staff were very helpful and placed was lovely and clean. Ate at Mollies diner and had a lovelyeal,staff also very helpful and brilliant service,would highly recommend"

"Staff were very friendly and happy to help."

"Close to everywhere"

"Disappointed not to get a balcony, especially since the hotel didn’t seem very busy at the time - felt like a room with one should’ve been available. On the plus side, the spa was excellent and a real highlight of the stay."