Khách sạn Cassidy

"We regularly travel with a large sports team and this was our all-time favourite tournament hotel. We loved the gazebo outside for team meals and found the staff very accommodating. This is a well-designed hotel, and the proximity to picturesque Ladysmith was an added bonus. Would definitely recommend to teams traveling for tournaments in Nanaimo."

"Overall, the property was quite nice. My wife was enthralled that they had complimentary razors at the front desk. The included breakfast was perfect. When we came back to the hotel Saturday evening, there was a considerable garbage mess outside, empty beer cans, fast food stuff etc I have worked in the unhoused sector, so I’m very aware of how this can happen, just an observation as we came in"

"​Subject: Disappointing Stay – Room Quality and Pricing Issues ​I recently stayed at your property, and unfortunately, it did not live up to expectations—especially given the price tag of $360 after taxes. ​Upon entering the room, I was immediately hit by an overpowering scent from a air freshener plugin that was strong enough to burn my eyes and nose. While it seems the room underwent a recent renovation, the execution was incredibly poor and lacked basic attention to detail: ​Cleanliness:...

"The morning breakfast staff need a review in customer service. They embarrassed a family who made the error of sitting at a reserved table at 0945hrs. All the designated breakfast tables were occupied at the time. They told them to move as though this was a huge problem. The next paying customer were due at 1100hrs. They didn’t need to make a big deal about it. The staff are taking their job far too seriously- they should be smiling and cheerful with customers and make the morning feel...

"It would have been nice to have a wider variety of options for breakfast. I enjoyed the grounds and the room."

"Nicely renovated rooms. Very clean"

"Super helpful staff. An excellent value place to stay before catching a ferry to the mainland."

"we had a good time there"

"The outside property was clean a sun well kept and the room appeared clean. I checked the bed as I was nervous about bed bugs. I did not see any bed bugs but the sheets did not look clean, hair and nails clippings? No sign of bed bugs though. The bathtub had hair in it and it could really use replacing as it is very old and worn out. There was also a dirty towel left hanging on the back of the door. The clerk was very friendly and helpful when I checked in. I do t think I would stay again."

"Never experienced any hotel without any receptions on site plus required pre check in even with the reservation? A lot of personal and credit card information were required for online check in which is a high safety concern. After filled out all those info waited out side for 30minutes without any response plus the assistance phone number didn’t pick up until we tried 5 times. Loud AC and bad experience."

"The staff were very friendly & extremely helpful, the room was spacious & bed was very comfortable, and the breakfast was absolutely delicious. I will be staying here again for sure the next time I am in town. 😄"

"The place is new and clean and well maintained. The room’s comfort and style exceeded my expectations. Great bed, great shower. And super helpful staff."

"We really liked this place. The walk out to the lake was wonderful and easily accessible. The staff made us feel welcome but also allowed for space and privacy. The location is great and the lake was the main draw for us. The traffic noise from the highway was noticeable but not a huge problem. We will book again."

"Old and beat up."

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"The after hours check-in at the Pub was super easy, the food was great, and the location was perfect."

"Inside of bldg has not been renovated for 50 years. Horrible smellin hallway - wet dog or mildew. However it was clean and had a nice kitchenette."

"Alan was very helpful ."

"Room was dirty smelled like pot smoke.floors were especially dirty bedding had permanent stains"

"Booked for a suite with a kitchen and a couch got a bed in the bathroom. This management cannot be trusted."