Buenas Tardes, lamentamos mucho su mala experiencia, sin embargo hemos de recordarle que estamos dentro del bosque, dentro de una reserva protegida por lo que nuestros servicios como parte de un hotel ecológico no incluyen un internet fluido o servicio telefónico. Los parques en cambio están ubicados en la ciudad en donde es mas fácil recibir señal. Respecto al desayuno, nos comprometemos a mejorar el servicio y a invitarle a disfrutar nuevamente de este, nuestro personal de restaurante tiene instrucciones de brindar el mejor servicio pero no a regalar los alimentos, estos debemos cobrarlos. Lo invitamos a que nos visiten nuevamente para recompensarle esta mala experiencia. Saludos

Hello dear Erykah, We are sorry to hear about your experience. Just to give you some feed back. It is tru that the restaurant on the hill is not working but we have 2 other restaurant working. We have to charge kayaks, the other place dont because They charge for entrance, we dont charge for entrace so it is the same. We have trail as shown in the map but in this season of the year we recomend not to go to our guest, so this was for your safety.

Hello Christopher, We are sorry to read this and that your expereince was not good. Please give us a call to Marketing department 2520-2085 to make you an offer and try to change your experiencie into in a good one.

Thank you for your comment.

Dear Maxwell, Thank you so much for your comment. We, as the staff, aprecciate this. We hope you visit Apoyo Resort again. Best,

We are sorry to hear that comment. We will check inmediatly with the staff what happened with the pool. Regarding the prices of the food, those prices have been our prices for the last 3 years, and We try to maintence them , We have the same prices of the rest of the restaurants in the area. Please come again and give us the opportunity to change your experience with us.

Thank you so much for your comment dear Arellys. We hope you had enjoyed your stayed with us. Best Regards!

Thank you so much for your comment! It is really important for us!!! We woul love to have you again! Best

Good Morning Paul! Thank you for your review. We were glad to have you and your wife in Apoyo Resort!

Dear Guest, Apoyo Resort thanks you for you to review us on trip advisor. We feel grateful to read that you could enjoy our easy check in and the magical view of the lake. Hope to see you soon again. Best Wishes,

Dear Guest, Thank you for your feedback after your stay! We feel grateful you could enjoy most of our facilities and service. We understand you could get reception by phone; it´s rare but maybe our phone company got down for a while. As you could see we are located in middle a caldera volcano where flora is abundant; it could affect the signal. We apologize for any issue it could have caused you. Once more, thank you for having stayed with us and hope to see you soon.

Dear Guest, Apoyo Resort appreciate the time you took to give us a review after your stay! It really joyful to read you could enjoy the environment and staff of Apoyo Resort. We hope to see you back. Once more, thank you!!!

Dear guest, Apoyo Resort appreciates the time you took to reviews on expedia.com. We really apologize for any awkward moment, our villas have fully equipped kitchen but if you rent just a room, it does not have access to the living area and kitchen. We assure you we are going to heck your case but we really apologize. About restaurant, we do have three different restaurants and one close at ten thirty pm for those clients who want to eat a little late. Then, once more we apologize. Hope you could have us the opportunity to change those dislike moments into a new nice experience. Best Wishes,

Hello Anna, We appreciate the time you took to reviews on hotels.com. It really joyful for us that you could enjoy our food, room, and environment. As you could see, the lake is simply great and hope to see you around soon. Thak you once more for your nice review! Best Wishes,

Salut Andre, ApoyoResort Merci de nous donner votre beau commentaire sur Hotels.com Nous nous sentons très heureux de lire que vous avez été en mesure de profiter pleinement de la lagune et des installations de support Resort. Nous espérons vous revoir bien tôt. Les oiseaux et les singes dans la réserve vont vous manquer. Sinceres salutations

Thank you for your comments. Wi will let Giselle know about your comments. Best Wishes, Apoyo Resort

Hello, Apoyo Resort appreciate you had taken some time to review us! We are really sorry if you had a bad experience during your stay. We guarantee you to pay attention to your comments and figure this problem out for new clients. Best Wishes,

Hello, We appreciate your nice comments about us. Hope to see you soon. Best Wishes,

Dear Janelle, Thank you for your valuable feedback! We appreciate your nice comment about our service and location. About your suggestion, we will let our manager know about it. Once more, thank you and hope to see you soon! Best Wishes, Apoyo Resort

Hola Beatriz, Apoyo Resort appreciates the time you took to give us your feedback! We feel joyful that you had enjoyed all our facilities. Thank you very much for the nice description about us. Looking forward to having you with us again. Best Wishes, Apoyo Resort

Dear Jeryl, Thak you for having taken some time to review us after your stay! We appreciate your nice comments about us and also for your suggestions, we guarantee you we will take them with the general manager to figure them out. Looking forward to seeing you soon again. Best Wishes, Apoyo Resort

Hala Miguel Angel, Apoyo Resort agradece el tiempo que usted tomó para brindarnos su hermoso comentario! Le comentó que nuestra meta es brindarles servicio wifi en todas las instalaciones, pero por motivo de la dimención del hotel y sobre todo la boscosidad, algunas veces la señal falla. Le pedimos muchas disculpa si esto le afectó su día. Por otra parte, que bueno que por lo demás pudimos cumplir con todos su requerientos. Lo esperamos pronto. Apoyo Resort

Dear, Thank you for having taken some time to review us after your stay! We apologize for any inconvenience during your stay. We do not want to give you excuses but some time internet signal plays us a bad day. As you might know, we are located in the middle of a nature reserve where flora is abundant, this creates some signal interruptions. After checking your reservation, you had booked two separated rooms and that why we had book two rooms with no connections. Then, we do have two bedroom villas where rooms are connected by the living area and a fully equipped kitchen; that´s why the cost is a little higher. Hope we could have the opportunity to host you again. Best Wishes, Apoyo Resort

Dear Josibel, Thank you for your review! We appreciate your comments and suggestions. We guarantee you that these ones will be checked by the general manager. About some nights activities; we are located in the middle of a nature reserve where laws do not allow to have any kind of activities like those. Once more thank you for your review and hope to see you soon again. Best wishes, Apoyo Resort

Estimado Sr (a), Apoyo Resort desea esté gozando de un excelente día. Respecto a su queja, le pedimos muchas disculpa ya que su valoración nuestra no es buena. Sin embargo, al momento de usted haber reservado tuvo que haber leído que si usted cancela el mismo día de su check in; tendría la penalidad de perder su dinero. Por otra parte, nuestras intenciones no que usted pierda y le ofrecemos pueda ocupar su reserva para otra fecha. Saludos Cordiales, Apoyo Resort

Thank you for your nice comments about our staff. About the English communication problem; we are trying to get all the staff speaking English. Looking forward to having you with us soon again. Best Wishes,

Hola Isabel, Apoyo Resort thanks you for the nice comments you wrote as review! Hope to have you with us soon again. Best Wishes, Apoyo Resort

Hello! Apoyo Resort apologize for any inconviniece you had had during your stay... According to our food, the prices are about the king of food you order. Our menu has lot of kind of option with different prices for the different likes and budget. Best Wishes, Apoyo Resort

Hola Edgard, We feel happy you enjoyed your stay in Apoyo Resort. Hope to see you soon again.

Hola Oscar, Apoyo Resort espera estés gozando de un excelente y bonito día!!! Nosotros apreciamos infinitamente el gesto que nos hayas regalado un review in el portal de Expedia.com. Los comentarios de ustedes nuestros huéspedes nos ayudan a crecer cada día, ya que nos muestran nuestras fortalezas y las debilidades que tenemos que fortalecer. Gracias!!! Apoyo Reort

Dear Chantal, Apoyo Resort hopes you're having a wonderful day! We really appreciate your nice comments and suggestions. We love when guests gives us their reviews; so, these are really useful to our dali improvement. Looking forward to having you with us again. Best Wishes, Apoyo Resort

Dear Guest, Apoyo Resort appreciate your comments. It's joyful for us to read you enjoyed our location. We also want to inform you that we already worked in all our infrastructure to have a nice hotel. Next time you visit us, you definitely see the difference. Looking forward to your next visit. Apoyo Resort

Dear Ada, Thank you for your review and let me tell you that we follow working to please you in a next visit. Thank you once more for your nice review!

Hallo! Wir freuen uns auf Ihre wertvollen Kommentare zu hören; die dazu dienen, jeden Tag zu verbessern. Wir hoffen, wieder zu besuchen, werden sie Ihnen gerne. Mit freundlichen Grüßen,

Hello! Thank you for your review! It's nice to hear you had a nice stay with us. We really appreciate your comments and hope to see you soon. Warm Regards,

Hola! Gracias por haberse tomado el tiempo de comentar acerca de su estadía con nosotros! Estamos trabajando día a día para mejorar cada vez más en todos los aspectos del Resort. Le aseguro que si nos visita una próxima vez, su experiencia va a ser mucho mejor que esta última. Gracias una vez más!!!

Hello! Thank you for your comments. We appreciate all kind of comments that help us to improve each day. We're so sorry about the inconvenience with your puppies, We've change immediately the pets policy. we do not have any problem with pets but there some other people that do not like them when eating in a restaurant. Once more, we apologize for the issue.