Search Hotels Near Tokyo Imperial Palace, Tokyo

"Great stay. Very nice staff."

"Honestly, we loved our stay at the Hotel New Otani. The staff were splendid and so thoughtful, kind and helpful. The room was well take care of and very comfortable. The beds were a little firmer than we are used to but we all slept great. We enjoyed the breakfast buffets- lots to choose from and helpful for our five year old to be fed early. My hubby said he was able to get a decent workout in the gym. The gardens are worth walking in, so beautiful! We used the luggage forwarding service, and the staff made it so seamless! We were able to get to the trains easily too. I would definitely come back and stay here if I am lucky enough to visit Japan again! "

"This is an excellent boutique hotel conveniently located. "

"The staff was professional, kind and helpful. We traveled as a family of 5. The train station is across the street and 7/11 is on opposite street. "

"The gym and other amenities were in a different building, it was a problem in cold days. "

"This Hotel is MASSIVE. It has 42 restaurants. The garden is exquisite. Makes sure the things you are doing are in this area. Metro is super close and brings you anywhere you need to go."

"This is my 2nd time staying at this property and absolutely love it. A huge bonus is a direct connection to the subway system which is a huge plus. The rooms are large and the bathroom setup is amazing (rainfall shower head, tub and another handheld shower section). Concierge helped us get 2 very difficult reservations (Sukiyabashi Jiro Honten in Ginza, Tokyo and Jiro Roppongi) "

"This is the first time we went to a hotel and the staff ask us to upgrade by ourselves. First, we arrived and the hotel is not easy to reach. We need to asked the tourist centre to help before we get there. After we been to the reception, she asked if we wanted to have breakfast because that was not include in our plan. We chose not to have it. Then she stopped talked to us and kept searching from her own files to try to show us that we can have a better room and our rooms have no good view. We were sweating because we can not found the hotel. But we stay there for more than 5 mins just because she wanted to sell us a better room. I can not really understand. I chose the room and compare the other choice at home. I chose what I want and expect. If I would like to have a better view, I might not choose this hotel. And If I want a better room. I would choose and paid while I pick the room. It is not what I expect to experience when I am already at the reception of the hotel. At the end of the check-in. I can feel like that she was impatient because I listened to her and chose nothing from her. We also use the car park at the day we check-out. There are little space than I expect. We will never choose this hotel again. "

"Well done "