Khách sạn Cattaraugus

"If you don't want to valet your car for the hotel, it is very difficult to mauver from garage to hotel. "

"My room wasn’t cleaned once while I was there or offered clean towels. The body wash was empty and cleaning supplies were left in the room. Breakfast supplies were limited on days as they might have run out of fresh fruit. You will have peeled eggs in the fridge for people to take but you have packaged breakfast sandwiches and call that a meal. The rooms are noisy no matter what because the highway is close so you hear a lot of vehicle noise no matter where the room is located."

"I liked how clean property and loved the shuttle service to casino!!"

"Clean and friendly staff"

"Very nice hotel. We had some drinks at the bar. The bed was soft and room was clean. The staff was friendly."

"No good "

"Everything was great."

"Tammy at check in was wonderful! She was helpful, thoughtful & had great customer care skills."

"The room was comfortable, clean, staff friendly, very convenient location. The only complaint is that there was no closet, no hangers, that was inconvenient and don't understand the purpose. Otherwise all great. Breakfast and especially the coffee were great and well done."

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"The room was very clean"

"Excellent breakfast. Room was a bit warm although it was cold outside and we turned the heat off. "

"Clean, quiet, good breakfast, easy check in and parking, good location"

"Private, cozy place that’s comfortable, clean, and has everything you need. Nice small town area but easy access to Hamburg, Orchard Park, and Buffalo. "

"Good location but not clean and staff was not helpful."

"Clean and comfortable. Very nice breakfast."

"Hideaway Bay is truly amazing! So peaceful and relaxing. A perfect weekend getaway! We stayed durning Mother’s Day weekend so it was much slower then I assume it would be in the summer. The staff was incredibly attentive- always make sure we had what we needed. If you pass them outside, they are always checking in with you, which i really appreciated it. The grounds were beautifully maintained. The homes were clean and stocked with what you need. Beds were relaxing. Sleeping upstairs is...

"First off I’d like to say that the location is perfect! We walked to the Lucy museum & the comedy museum. But don’t go to the bar!! The prices are criminal!!! And the rooms don’t have a microwave! There is one down the hall though…. So odd… Jamestown is pretty sketchy at night so don’t wander too far! Lots of homeless people on the streets."

"There could be more outside trash cans Dogs staying there is fine. I had a dog with me but people let their dog crap and left it everywhere. Also smoking outside the doors and cigarette butts all over ground and trash thrown in ground. Disposable coffee or soda cups. I had doggy bags with me at all times because dogs crap. The smoking right outside doors is offensive Inside was clean. Actually I had a canister of disinfectant wipes. Glad I did. The toilet seat looked sketchy. I’m not...

"Loved the location, amenities and atmosphere. However the bed in room 204 was really hard and stiff and gave us back aches."