Khách sạn Charter Alley

"Beautiful stay in a charming location. Exceptionally helpful staff and free WiFi. Will definitely return on my next business trip to the area!"

"Our stay was fantastic, room was fab, pub is lovely , breakfast and pub food was delicious, staff were amazingly friendly, great location. 100% recommend"

"The room was very clean and the staff was lovely"

"The fact I didn't stay there would love to know how to get my refund please"

"Room was clean and spacious, staff friendly. I booked for 2 nights but only stayed one. This was during a heat wave, the air-conditioning was not working and windows did not open fully. No fans offered and the bed had a medium weight duvet and nothing lighter. I left early because it was impossible to sleep. I understand the aircon has been broken for some time"

"The property was brilliant, the food was great, the amenities were good. The room was clean, the staff were helpful, the food had great variety and was really tasty and there was enough parking. There was no air conditioner in our room , which was strange as the weather was really hot at almost 30 degrees. They put a fan in the room , that helped a bit but the fan was not effective because the air was stil, we felt really uncomfortable and couldn't sleep for a while. Overall, we had a great...

"Hotel was fine. Just a flying visit so could really rate the staff or facilities properly. Only an average review due to lack of air con. Room was fine and had a fan but was super warm and the open window didn't help at all"

"Spa facilities were great, but room we stayed in was full of cobwebs and the toilet rim was in need of a thorough clean"

"All the staff that we came in contact with, reception, bar and restaurant were really nice and couldn't have been more helpful with a special mention for Vincent in reception who made us feel really welcome. Also the young lady who greeted us at breakfast was lovely and nothing was to much trouble but unfortunately we didn't get her name. We usually stay here two or three times a year and look forward to continuing our breaks away with you."

"The room was clean and the balcony to the back overlooking a stream and greenery was beautiful. I just thought it was a tad overpriced at £91 without breakfast or dinner included. That said - it's not too far from the town centre (5 - 10 minute walk), nor the train station (15 min walk or so). The free parking is useful; however, it's one of those horrible put-your-number-plate in. The bar is small for a pub of its size, which doubles up as a reception at certain times, meaning you have to...

"Clean rooms, excellent service 👌"

"Great spot. Lovely staff. Excellent food."

"We stayed one night in a 4th floor room in the Hepburn annexe. The room was tidy but by no means immaculate, having a few marks of wear and tear here and there. It was also uncomfortably warm, not benefiting from any air conditioning although a desk fan was provided. As it was a top floor room it possibly suffered worse from the suns rays on the buildings flat roof. It has been an exceptionally warm summer in the UK at over 30 degrees C for several days. The breakfast was fine, of similar...

"This hotel is always an excellent stay however, on this occasion the breakfast was cold and looked somewhat tired."

"Great hotel, shame about food prices and options"

"I didn’t realise upon booking that the hotel has no A/C throughout, my room was 27 degrees, woke up at 2 am due to it being red hot and went and sat near reception as it was around 10 deg lower than the room, there was a free standing fan in the room which looked like it had done a few rounds with Mike Tyson, then just to top it off the fridge didn’t work at all, and when we reported it nothing was done. For £180 for 2 people for 1 night I could have stayed somewhere with a/c, a swimming pool &...

"It's not the first time I've stayed at Frimley Hall, and it certainly won't be the last. As always, I received a lovely warm welcome when checking in. Bozena was fantastic at breakfast, providing friendly and attentive service, and the barman was very accommodating by providing a fan during the current heatwave, which was greatly appreciated. Another great stay from start to finish. Thank you to the whole team—I look forward to returning again soon!"

"Due to hot weather I asked if we could move to a lower floor room for our 2nd night ( they had provide 1 fan that was already in the room and 2nd one which I asked for but room was like an oven ..) The staff were fantastic and found a room within a few minutes on a lower floor and cooler .. Thank you to the staff"

"Truly beautiful, historic and well located."

"Comfortable room, plenty of space, nice shower, lovely restutant"