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Citrus Hotel Cheltenham by Compass Hospitality

3.0 star property
Travelers sip coffee or tea in the welcoming lobby while planning their day around Everyman Theatre shows in the cultural heart of Cheltenham

Choose dates to view prices

Citrus Hotel Cheltenham by Compass Hospitality is centrally located, offering laundry services and a convenient bar. Guests enjoy in-room WiFi, luggage storage, and express check-out. Visitors consistently praise the staff's genuine helpfulness.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Business services
The current price is 1.539.970 ₫
1.847.964 ₫ total
includes taxes & fees
5 Jul - 6 Jul

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room

8.8 out of 10
Excellent
(26 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite

Suite | In-room safe, desk, blackout curtains, iron/ironing board

Suite

  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite

Executive Suite | In-room safe, desk, blackout curtains, iron/ironing board

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | In-room safe, desk, blackout curtains, iron/ironing board

Family Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | In-room safe, desk, blackout curtains, iron/ironing board

Triple Room

  • 24 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

A hotel room with a sofa, two armchairs, a bed, a flat-screen TV, a mirror, and a window with curtains.

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Accessible Double Room

Accessible Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Accessible Double Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Accessible Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Accessible Twin Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi
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About the area

Located in Cheltenham, Citrus Hotel Cheltenham by Compass Hospitality is in the city centre and near a train station. Everyman Theatre and Cheltenham Art Gallery and Museum are cultural highlights, and some of the area's notable landmarks include Cheltenham Town Hall and Tewkesbury Abbey. University of Gloucestershire and Cheltenham Racecourse are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Cheltenham travel guide
Map
Wellington Street, Cheltenham, England, GL50 1XZ

What's nearby

  • F04AR9 Cheltenham Town Hall, Cheltenham, Gloucestershire, England
    Cheltenham Town Hall
    3 min walk - 0.3 km
  • Cheltenham Art Gallery and Museum
    Cheltenham Art Gallery and Museum
    12 min walk - 1.1 km
  • Pittville Park
    Pittville Park
    15 min walk - 1.3 km
  • The Promenade
    3 min walk - 0.3 km
  • Everyman Theatre
    5 min walk - 0.4 km

Getting around

  • Cheltenham Spa Station
    3 min drive
  • Birmingham Airport (BHX)
    73 min drive

Restaurants

  • Planet Caravan
    2 min walk
  • The Moon Under Water
    2 min walk
  • Sef Steakhouse
    4 min walk
  • Costa Coffee
    3 min walk
  • MooMoo Clubrooms Cheltenham
    4 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

  • Hotel near Cheltenham Town Hall
  • Located close to Everyman Theatre and Cheltenham General Hospital, Citrus Hotel Cheltenham by Compass Hospitality provides dry cleaning/laundry services and a bar. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • Continental breakfast (surcharge), self-parking (surcharge) and express check-out
    • A lift, luggage storage and 2 meeting rooms
    • Laundry services, a front desk safe and a banquet hall
    • Guest reviews say great things about the helpful staff and location
  • Room features
  • All 59 rooms boast comforts such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with shower/bath combinations and free toiletries
    • Electric kettles, daily housekeeping and desks

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 1 metre
  • Street parking available
  • Parking on site (GBP 10 per day)
  • Extended parking on site (GBP 8 per day)
  • Limited on-site self parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 0 to 6.95 per person
  • Self-parking fee: GBP 10 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Is Citrus Hotel Cheltenham by Compass Hospitality pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of GBP 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Citrus Hotel Cheltenham by Compass Hospitality?

As of 18 Jun 2026, prices found for a 1-night stay for 2 adults at Citrus Hotel Cheltenham by Compass Hospitality on 5 Jul 2026 start from 1.539.970 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Citrus Hotel Cheltenham by Compass Hospitality?

Self-parking is available for GBP 10 per day. Extended parking is available for GBP 8 per day. Limited spots are available. There is free parking nearby.

What time is check-in at Citrus Hotel Cheltenham by Compass Hospitality?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Citrus Hotel Cheltenham by Compass Hospitality?

Checkout is at 11 AM.

Where is Citrus Hotel Cheltenham by Compass Hospitality located?

Located in the heart of Cheltenham, this hotel is within a 10-minute walk of Cheltenham Town Hall and Everyman Theatre. Cheltenham General Hospital and Cheltenham Art Gallery and Museum are also within 15 minutes. Cheltenham Spa Station is 27 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Citrus Hotel Cheltenham by Compass Hospitality Reviews

7.8

Good

7.8

Cleanliness

8.4

Location

8.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 282 out of 895 reviews
Rating 8 - Good. 342 out of 895 reviews
Rating 6 - Okay. 164 out of 895 reviews
Rating 4 - Poor. 65 out of 895 reviews
Rating 2 - Terrible. 42 out of 895 reviews

Reviews

Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great situation with its own underground car park; not that easy to find on first lap, as I was alone, but just before the steps to reception on the left……£10 charge was is fine. A bit tired from the outside and needs a bit of TLC, but room was fine and…..roomy!! Breakfast not worth bothering with, as just cold Continental, but so close to town, so other options? Great value for position and practicality; helpful SA gent on reception on arrival - would revisit for sure, but don’t use if trying to create an impression!!
Stayed 1 night in Jun 2026
Verified

8/10 Good

Rosamond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking good and efficient. Breakfast adequate. View non existent. Very reasonable price Bed very comfortable. Minimum frills. What I expected for such a low price Very convenient location for centre Staff excellent.
Stayed 1 night in Jun 2026
Verified

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Cheltenham for a festival, so what mattered to me was a centrally-located hotel with car parking, decent bed & bathroom. All of which they have...along with friendly and helpful staff (always a bonus). The hotel was clean and quiet and provided a decent basic breakfast. One point: car parking is limited, and would be challenging for anyone trying to put one of the big 4x4s so popular nowadays into one of the spaces.
Stayed 3 nights in Jun 2026
Verified

6/10 Okay

Diane

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Well overdue for refurbishment. Garage - car parking spaces very narrow. A squeeze to get in and out of our car. If no carparks are available in the underbuliding park, you can park around the back, which is outside. Elevator - while there is an elevator from the garage to our accommodation floor, the door would start to close then retract. This happened on more than one occasion and took about 4 attempts before it closed. Bedroom/Bathroom. We had 2 single beds. Both mattresses where lumpy and we could feel the inner springs. Our 3rd floor room had a cracked window - from almost top to bottom. The carpet is worn. The shower is over the bath and the bath tap was missing its cover plate and had hair hanging from it. If you dont mind hearing the noise from the main street which which was one street over, where the pubs and restaurants are, and then dont mind the noise/chatter/yelling from those who have left the pubs, then this hotel is ideal for you. Hotel us on a one way system.
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very helpful and the room was a good size and well equipped. The secure underground parking was excellent.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are lovely. Perfect stay as always. Lovely big bed and clean bathroom. Thanks
Stayed 1 night in May 2026
Verified

8/10 Good

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff. Nice choice of milk for tea/coffee (full fat or semi skimmed)
Stayed 1 night in May 2026
Verified

4/10 Poor

Sue

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was outdated, dirty window and parking was tight. We wouldn't stay there again. Everything was old, A cupboard that said, cool me which should have had a fridge in. There was nothing there. No spoons with the tea and coffee. No-one would want to stay more than one night. Sorry I am so negative but we were thinking of staying at a travelodge and decided to stay there thinking we would be staying at a hotel. Unfortunately this wasn't a bit like a nice hotel.
Stayed 1 night in May 2026
Verified

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of town with adequate parking, albeit a little tight. You get what you pay for, comfortable clean room. This was our 3rd stay.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Yin Ming Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

PETER

Disliked: Amenities, property conditions & facilities
Photos are misleading. The property is very dated and has an institutional, impersonal, and outdated feel to it. Decor is garish. Too many shortcomings to list: burnt carpet, no toiletries (despite listed) just basic liquid soap, rumbling plumbing, cracks everywhere. To the staff's credit, the bathroom was clean as were the sheets and fluffy towels. Location is very central, useful for a short business trip. Overall disappointing however, I would hesitate to return. For a town with such great culture, history, and festivals, this standard is not acceptable. The management of this property might consider spending a bit less attention to branding, and a lot more investment in the fabric of the property.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Colin

Liked: Cleanliness, staff & service
Parking was flexible. I have a high top vehicle so could not get into underground car park so was directed to park at rear of the hotel.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy and the person on reception was friendly. The room was quite dated, but spotlessly clean and had everything we needed for a comfortable stay. The location was great, with plenty of pubs and places to eat close by. I felt our stay was extremely good value for money.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Donna

Great location, price and accommodation. Will certainly book again. Great to have a car park too for guests.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Kay

Room was clean, staff pleasant and friendly, good location
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Ian

Disliked: Cleanliness, property conditions & facilities
No bar
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

YUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても快適にすごせました
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay brought to an abrupt end. Staff fantastic but not so convinced by their international paymasters.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Jennifer

Liked: Staff & service
The hotel was not the
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Akwasi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the check-in process was easy.
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty.
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Pete

Disliked: Cleanliness, amenities, property conditions & facilities
Lime scale all round the bath, taps and up the tile also on the shower door. Plug sockets loose near window Large burn mark on electric heater Mold on window seal Bed didn’t smell clean Would not pay £92 for what we got would not recommend
Stayed 1 night in Feb 2025
Verified

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Able to check in early. Friendly staff. Lovely room. Onsite parking. Another pillow each would have been good but it didn't detract from our overall stay.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Anna

Would not recommend.

The hotel appeared dirty and had an odd smell. The room itself was not very nice. The windows were saturated with condensation which made the windowsill soaking wet which caused a damp environment. The bed was extremely uncomfortable and had a huge dip on one side. Also having a double room the beds pushed together was uncomfortable. The room was not clean, dirt on the bathroom floor and sink. The room was full of dust and grime.
Stayed 1 night in Feb 2025