Quầy tiếp tân

Nhận xét về The George

3.5 out of 5
The George
Saint George's Road, Cheltenham, England

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 245/407 nhận xét" "
Đánh giá 8 - Tốt. 107/407 nhận xét" "
Đánh giá 6 - Được. 37/407 nhận xét" "
Đánh giá 4 - Kém. 11/407 nhận xét" "
Đánh giá 2 - Tồi. 7/407 nhận xét" "

9,2/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Daniel, Mahwah

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great vintage decor.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Emma

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really nice hotel, good breakfast, comfy and recently renovated rooms. Would definitely stay again!
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Allan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is very unique and quirky. Staff are very friendly and helpful . The room had lots of extras and a wow a very comfy bed and pillows. Shops, resturants and bars in close walking distance. Also the hotel does have good selection of drinks. I will definitely be stopping again in the furure.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Georgina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My second stay at The George. A boutique hotel with pleasant friendly staff. Comfortable, tastefully decorated room with easy access to parking. An easy walk to shopping areas of the Promenade and High Street, and for Montepellier Park for the Cheltenham Jazz Festival. A diverse range of restaurants compliment cuisines from around the world, situated nearby to suit every budget.
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Seema

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great value for money. Walkable to restaurants and shops.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Liam

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

nicola

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
hotel in posizione centrale. struttura da rivedere, poco pulita e colazione continentale senza salato un flop.
Lưu trú 3 đêm vào Tháng 4, 2024

6/10 - Được

Harry

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel itself is absolutely lovely with all the staff being really helpful and the check in process being super easy. A few things let down the experience for me. The bed was supposed to be a queen bed however it was just to large single beds pushed together. This normal isn’t a problem but it left a really uncomfortable ridge in the middle of the bed. making the middle of the bed basically unusable. the second thing which disappointed me was we stayed for two nights and after our first night we went out and put the clean me sign kn the door and left about 10 returned around 4pm and the room still had not been cleaned. We went bang out for a few more hours and the room still wasn’t cleaned. Aside from these two points it wa s lovely stay and I would definitely go back if these are areas improved. Finally the TV in our room turned on put couldn’t connect to the internet as it should have done so we couldn’t watch anything on the TV so it was basically pointless
Lưu trú 2 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Rebecca Anne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location, comfortable bed, great shower and nice finish. All of the staff were friendly.
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Downtown location, clean and safe. Friendly and helpful staff.
Lưu trú 4 đêm vào Tháng 4, 2024

8/10 - Tốt

Andrew

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location. Small hotel. Clean room. Friendly staff. Only negative was the shower was a little hit and had a mind of its own!
Lưu trú 2 đêm vào Tháng 3, 2024
Ben Foster-Smith trả lời vào 09/04/2024
Hi Andrew,hank you for taking the time to leave us your feedback. We're thrilled to hear that you appreciated our great location, clean rooms, and friendly staff.We apologize for any inconvenience caused by the shower issue. We'll make sure to address this promptly to ensure a more consistent experience for our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay.Kind RegardsThe George Team

8/10 - Tốt

Brody

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice and clean, was at the back though so could hear the fans in the night. Was a really good room and comfy bed. Staff were very helpful.
Lưu trú 1 đêm vào Tháng 3, 2024
Ben Foster-Smith trả lời vào 03/04/2024
Hello Brody,Thank you for your feedback! We're glad to hear that you found our hotel nice and clean, and that you had a comfortable stay overall. We apologize for any inconvenience caused by noise from the fans. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another fantastic experience soon! If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Kind RegardsThe George Team

10/10 - Xuất sắc

MARK

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Ben Foster-Smith trả lời vào 02/04/2024
Hello Mark,Thank you so much for taking the time to leave us such a positive review. We are so glad to hear you enjoyed everything we had to offer.We look forward to welcoming you all back in the future.Kind regards,The George Team

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely overnight stay
Lưu trú 1 đêm vào Tháng 3, 2024
Ben Foster-Smith trả lời vào 22/03/2024
Hello Jane,Thank you for sharing your experience with us! We're thrilled to hear that you had a lovely overnight stay. Providing our guests with a comfortable and enjoyable experience is our top priority, and we're delighted to know that we succeeded in making your stay memorable.Kind RegardsThe George Team

8/10 - Tốt

Robert

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff and excellent breakfast. Great position. Lacked a bar.
Lưu trú 2 đêm vào Tháng 3, 2024
Ben Foster-Smith trả lời vào 22/03/2024
Hello RobertThank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff friendly and enjoyed the excellent breakfast during your stay. We're also glad to know that you appreciated our hotel's convenient location.We hope to have the pleasure of welcoming you back on your next visit, and we'll strive to make your stay even more enjoyable.Kind RegardsThe George Team

8/10 - Tốt

Elaine

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
The temperature outside was 6.5 degrees. On entering our room the heating wasn’t on & it took several hours to get to a decent temperature. It wasn’t possible to turn the heating up ourselves, this had to be done by Reception. In their defence, they did so straight away. The staff were excellent.
Lưu trú 1 đêm vào Tháng 3, 2024
Ben Foster-Smith trả lời vào 22/03/2024
Hello Elaine,Thank you for sharing your experience with us. We apologize for the inconvenience you experienced with the heating in your room. Your feedback is valuable, and we appreciate your understanding.We're glad to hear that our staff responded promptly to your request to adjust the heating and that you found them to be excellent. Providing exceptional service to our guests is our top priority, and we're pleased to know that our team met your expectations.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more comfortable stay.Kind RegardsThe George Team

4/10 - Kém

Khách đã xác thực

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very Cold room
Very cold room, heating not working correctly.
Lưu trú 1 đêm vào Tháng 2, 2024

8/10 - Tốt

Helen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Comfortable stay
We had a comfortable stay. Our twin room was large on the road side of the hotel. The large windows look out into the street so it would have been nice to have some type of net curtain so that the curtains could stay open in the daytime without people walking past seeing straight in the room. The lighting in the bathroom wasn’t good for putting makeup on. Be careful, the hot water is very hot ! The check in and out was very straight forward and the staff were friendly. Only a small amount of free parking. Great location to access the town.
Lưu trú 2 đêm vào Tháng 2, 2024
The George team trả lời vào 20/02/2024
Dear Helen,Thank you for choosing The George Hotel Cheltenham and for providing feedback on your comfortable stay. We're glad to hear that the check-in and check-out processes were straightforward, and the staff were friendly.We appreciate your insights regarding the room's large windows and bathroom lighting, and we'll certainly take this into consideration for improvements. Your feedback about the hot water temperature is noted, and we'll look into adjusting it for guest comfort.The suggestion about net curtains is valuable, and we'll consider ways to enhance privacy while maintaining natural light.We hope to have the pleasure of welcoming you back for another stay at The George Hotel Cheltenham.Warm regards,

10/10 - Xuất sắc

Daniel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel, nice and peaceful stay with really good location
Lưu trú 2 đêm vào Tháng 2, 2024
The George team trả lời vào 18/02/2024
Hey Daniel,Thank you very much for your nice review regarding your stay at The George Hotel Cheltenham. We are glad your experience with us was a great one and hope to welcome you back shortly.Kind regards,

10/10 - Xuất sắc

Joanna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location for town, resturants, shopping, breakfast options wonderful, lovely staff and perfect room. Would definitely book again thanks
Lưu trú 1 đêm vào Tháng 2, 2024
The George team trả lời vào 18/02/2024
Dear Joanna,Thank you for choosing The George Hotel Cheltenham and for sharing your fantastic experience. We're thrilled to hear that our location was great for town, restaurants, and shopping.It's wonderful that you enjoyed the breakfast options, found our staff lovely, and had a perfect room. Your satisfaction is our priority, and we look forward to welcoming you back for another stay at The George Hotel Cheltenham.Warm regards,

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
People lovely but the rooms are too small.
Lưu trú 2 đêm vào Tháng 2, 2024
The George team trả lời vào 18/02/2024
Hello there,Thank you for choosing The George Hotel Cheltenham, and we appreciate your feedback. We're glad to hear that you found our people lovely.We take note of your comments about the room size, and we apologize if it didn't meet your expectations. Your insights are valuable to us, and we'll certainly consider them as we strive to enhance our guest experience.If you choose to stay with us again, please feel free to contact us directly to discuss your preferences, and we'll do our best to accommodate you.Warm regards,

8/10 - Tốt

Daniel

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Always friendly staff
The staff are lovely at The George as always. Friendly reception and help with any questions. It was a shame all the free car parking was taken up but understand it is first come first served. Also, the water bottle had lip stick on but the chap changed it for me quickly. Good location to town too.
Lưu trú 1 đêm vào Tháng 2, 2024
The George team trả lời vào 18/02/2024
Dear Daniel,Thank you for choosing to stay at The George Hotel Cheltenham, and we appreciate your kind words about our lovely staff. We're delighted to hear that you received a friendly reception and assistance with any questions.We apologize for any inconvenience regarding the free car parking, and we appreciate your understanding of the first-come, first-served nature. We're glad our team promptly addressed the issue with the water bottle.It's great to know that you found our location convenient for exploring the town.We look forward to welcoming you back for another pleasant stay at The George Hotel Cheltenham.Kind regards,

8/10 - Tốt

Geraldine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really welcoming staff. While our room was very clean it needed just a little updating - a fresh coat of paint, new carpet. Parking is tight and finding a space problematic. The negatives are outweighed by the lovely staff and feeling of safety. Location is fantastic.
Lưu trú 1 đêm vào Tháng 2, 2024
The George team trả lời vào 17/02/2024
Hey Geraldine,Thank you for choosing The George Hotel Cheltenham and for taking the time to share your experience. We're thrilled to hear that our staff made you feel really welcome, and we appreciate your kind words about the feeling of safety and fantastic location.We apologize for any inconvenience caused by the parking situation and take note of your suggestions for room updates. Your feedback is valuable, and we'll certainly consider it for future improvements.We look forward to the opportunity to welcome you back for another stay at The George Hotel Cheltenham.Warm regards,

8/10 - Tốt

Becky

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lovely hotel in the centre of Cheltenham!
We had a lovely two night stay here. Good central location. Comfortable room, nice basic amenities. We didn’t try the breakfast but it was available. Limited parking at the back and plenty of other NCP type car parks nearby. Easy check in and check out. Good experience overall
Lưu trú 2 đêm vào Tháng 2, 2024
The George team trả lời vào 12/02/2024
Hey Becky,Thank you for taking the time to leave a review regarding your recent stay at the George Hotel Cheltenham. We are glad you've enjoyed your experience with us . We do hope you will be able to enjoy breakfast on your next visit.Kind regards,

10/10 - Xuất sắc

Susan

Lưu trú 1 đêm vào Tháng 2, 2024
The George team trả lời vào 12/02/2024
Dear Susan,Thank you very much for your high rating, we are glad to see that your experience at the George was a great one and hope to welcome you back shortly.Kind regards,

10/10 - Xuất sắc

jane

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
January stay
Great stay ,brilliant location , nice rooms , friendly staff couldn’t ask for more.
Lưu trú 3 đêm vào Tháng 1, 2024
The George team trả lời vào 30/01/2024
Dear Jane,Thank you for your review, we are glad you had a great time and we hope to welcome you back shortly.Kind regards,

10/10 - Xuất sắc

Katharine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
The George team trả lời vào 30/01/2024
Hey Katharine,Thank you very much for your high ranking, we are glad you had a great time at The George and hope to welcome you back shortly.Kind regards,

10/10 - Xuất sắc

Shaun

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
The George team trả lời vào 30/01/2024
Dear Shaun,Thank you for your review, we are glad you had a great time and we hope to welcome you back shortly.Kind regards,

10/10 - Xuất sắc

Linda

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
The George team trả lời vào 28/01/2024
Hey Linda,Thank you very much for your high ranking, we do hope to welcome you back shortly.Kind regards,

10/10 - Xuất sắc

Julie

Lưu trú 1 đêm vào Tháng 1, 2024
The George team trả lời vào 27/01/2024
Hey Julie,Thank you for the great ranking, we do hope to welcome you back shortly.Kind regards,

8/10 - Tốt

Salome

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is a lovely building, a bit quirky. The bed was very comfortable and the room was very clean. The parking was right in front and I paid £11 for 18 hours. The only negative is that there was a step as soon as you opened the room door, so if not paying attention, it was easy to trip on it. Room 45. Admittedly, there's a warning sign low on the door, but the lights in the corridor are very dim and when you are dealing with keys and suitcase, it is easy to miss it. I mentioned this to the receptionist, so hopefully they will put a more prominent sign soon
Lưu trú 1 đêm vào Tháng 1, 2024
The George team trả lời vào 20/01/2024
Dear Salome,Thank you for choosing The George Hotel Cheltenham and for sharing your experience. We're pleased to hear that you found our building lovely and quirky, the bed comfortable, and the room clean. It's great that you found the parking convenient.We appreciate your feedback regarding the step in Room 45, and we apologize for any inconvenience caused. Your mention has been shared with our team, and we will work on ensuring a more prominent sign to enhance guest awareness.We value your insights and hope to welcome you back for another pleasant stay at The George Hotel Cheltenham.Warm regards,

10/10 - Xuất sắc

Peter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
The George team trả lời vào 20/01/2024
Dear Peter,Thank you very much for the nice review regarding your stay at The George Hotel Cheltenham. We are glad you had a great time with us and hope to welcome you back shortly.Kind regards,

4/10 - Kém

Karen

Lưu trú 1 đêm vào Tháng 1, 2024
The George team trả lời vào 20/01/2024
Dear Karen,Thank you very much for taking the time to leave a review regarding your recent stay with us, we are sorry we felt short on providing you with a exceptional experience. We do hope you will give us another chance in the near future.Kind regards,

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 1, 2024
The George team trả lời vào 20/01/2024
Hello there,Thank you very much for the nice review regarding your stay at The George Hotel Cheltenham. We are glad you had a great time with us and hope to welcome you back shortly.Kind regards,

10/10 - Xuất sắc

Sarah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
The George team trả lời vào 09/01/2024
Dear Sarah,Thank you very much for taking the time to leave a review regarding your recent stay with us, We are glad it was a memorable one and hope to welcome you back shortly.Kind regards,

8/10 - Tốt

Miles

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent value city centre hotel
We have stayed in this hotel before and had a couple of niggles......not this time. Room was in excellent condition, well appointed, clean and spacious. The bedding is excellent and we had one of the best nights sleep. Its central location and on-site parking is a bonus. Will be coming back
Lưu trú 1 đêm vào Tháng 12, 2023
The George team trả lời vào 09/01/2024
Dear Miles,Thank you for choosing to stay with us again at The George Hotel Cheltenham. We're thrilled to hear that your recent stay was exceptional and that you found the room in excellent condition, well-appointed, clean, and spacious. It's wonderful to know that the bedding provided one of the best night's sleep for you.We're delighted that our central location and on-site parking added convenience to your stay. We're grateful for your continued support and look forward to welcoming you back on your next visit!Warm regards,

10/10 - Xuất sắc

brian

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Only issue was room 50 was above heating units so was a little noisy.Great stay and very good location.
Lưu trú 1 đêm vào Tháng 1, 2024
The George team trả lời vào 09/01/2024
Dear Brian,Thank you for choosing The George Hotel Cheltenham and sharing your experience with us. We're pleased to know that overall, you had a great stay and found our location very good.We apologize for any inconvenience caused by the noise from the heating units in Room 50. Your feedback is important to us, and we'll make every effort to address this concern for a more peaceful experience in that room.We truly appreciate your positive rating, and we hope to welcome you back for an even better experience on your next visit.kind regards,

6/10 - Được

Carole

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Our Stay
The George is wonderfully located very near the Town centre with friendly staff. There were issues we experienced during our stay. The room itself was a very good size. Oddly there was no chest of drawers or shelf within the built in wardrobe to place clothing that didn't need to be hung on hangers, It meant that much of our clothes were left in our bags which were in turn left on the room on the floor or the small side table. The décor within the room was a little grubby and the carpet needed a good hoovering. We did have problems with the shower i.e. the water wasn't hot. I did mention this to reception in the morning , who said they would get someone to look at it. On returning later in the day i asked was the shower seen, quite clearly it wasn't and a very helpful staff member came to the room and showed us a trick, leave the cold water tap running in the sink and the shower water will be hot. That worked but it seemed a little strange resolution. The bathroom was large but had no extractor and as a result, when the hot water worked , it got very steamy. We had a lovely time in the area but the room was a little disappointing.....
Lưu trú 3 đêm vào Tháng 12, 2023
The George team trả lời vào 09/01/2024
Dear Carole,Thank you for choosing The George Hotel Cheltenham and for taking the time to share your experience with us. We're glad that you appreciated our wonderful location and friendly staff.We apologize for the inconvenience caused by certain aspects of your room. We regret that the lack of storage options and cleanliness issues affected your stay. Your comments about the decor and carpet have been noted, and we'll ensure our housekeeping team addresses these concerns promptly to maintain our high standards.Regarding the shower, we're sorry for the inconvenience caused by the water temperature issue. We appreciate your understanding while our team attempted to resolve this matter. Rest assured, we will investigate further to ensure a more effective and immediate solution in the future.Your feedback is valuable, and we hope to have the opportunity to welcome you back for an improved experience on your next visit to the area.Warm regards,

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Overnight stay to attend a nearby wedding
One night stopover. Hotel was in a good location, only 5 minutes walk to the town centre shops and on arrival was nice and warm. Reception and checking in/out was fine. Nice to have biscuits and dog treats available at Reception. Room was spacious and clean. View was over the bins (room 16), but as we were just there for an overnight stay to go to a wedding, this wasn't an issue for us. Continental breakfast was good. Plenty of choice. Would stay there again.
Lưu trú 1 đêm vào Tháng 12, 2023
The George team trả lời vào 09/01/2024
Hello there,Thank you for choosing The George Hotel Cheltenham for your overnight stay during the nearby wedding. We're thrilled to hear that you found our hotel conveniently located, with just a short walk to the town center, and we're glad you found the reception and checking in/out process satisfactory.It's wonderful to know that you appreciated the warm welcome and the availability of biscuits and dog treats at Reception. We're delighted that your room was spacious, clean, and despite the view, you found it suitable for your short stay.We're pleased that you enjoyed the continental breakfast with plenty of choices. Thank you for your kind words, and we'd be honored to welcome you back for another stay at The George Hotel Cheltenham.Warm regards,

10/10 - Xuất sắc

YVONNE

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
3 friends, loved our stay.
Great stay, loved it all. 3 friends staying in three lovely Queen bedded rooms on lower ground floor: straight in the back door from the rear car park. The staff reserved a disabled space for one of our party who needed easy access and no stairs. Reception also brought down her key and the card payment card. All the staff were extremely friendly and helpful. No bar, but we enjoyed sitting in the Bistro area near to our rooms and there were nice hot drinks in china mugs from a self-serve machine, available 24/7. Showers were good and powerful, with lovely soft towels.
Lưu trú 1 đêm vào Tháng 12, 2023
The George team trả lời vào 03/01/2024
Dear Yvonne,Thank you for your recent stay and for taking the time to share your experience at The George Hotel Cheltenham. We're thrilled to hear that you and your friends had a great stay and loved our edgy rooms.We're delighted that our team could accommodate your needs. It's wonderful to know that our staff's friendliness and helpfulness contributed to a memorable stay. We're glad you enjoyed the Diner area and the availability of hot drinks from our self-serve machine.We hope to have the pleasure of welcoming you and your friends back for another enjoyable stay at The George Hotel Cheltenham.Warm regards,

10/10 - Xuất sắc

Natalie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Comfortable stay
Beautiful stay. Well priced in a good location. The only downside was the noise on the stairs and above our room in the morning. All the heating wasnt too efficient And there was a flashing bright white light on the ceiling above the bed which was disturbing our sleep. But our mattress was so comfy.
Lưu trú 1 đêm vào Tháng 12, 2023
The George team trả lời vào 03/01/2024
Dear Natalie,Thank you for choosing The George Hotel Cheltenham and sharing your recent stay experience. We're delighted that you found your room beautiful, well-priced, and appreciated our good location.We're sorry to hear about the disturbances caused by the noise and heating during your stay. Your feedback is valuable, and we'll promptly address these issues to ensure a more peaceful environment for our guests. Additionally, we apologize for the inconvenience caused by the bright light above the bed, and we'll investigate this matter to rectify it promptly.However, we're thrilled to know that you found the mattress comfortable. Your comfort is paramount, and we're glad this aspect of your stay met your expectations.We appreciate your feedback, and we hope to have the opportunity to welcome you back for an improved experience.Warm regards,

8/10 - Tốt

rui nih

Lưu trú 2 đêm vào Tháng 12, 2023
The George team trả lời vào 28/12/2023
Hello there,Thank you for taking the time to leave a review regarding your recent stay at the George hotel Cheltenham, We are glad you had a great time with us and hope to welcome you back shortlyKind regards,

10/10 - Xuất sắc

Myles

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed here for our babymoon and it was such a lovely, romantic setting. Really comfortable bed, cosy room and very friendly, helpful staff. The girl on reception, I think her name was Martha, was so lovely and helpful! We would definitely stay here again.
Lưu trú 2 đêm vào Tháng 12, 2023
The George team trả lời vào 23/12/2023
Dear Myles,Thank you for choosing The George Hotel Cheltenham for your babymoon and for taking the time to share your experience. We're thrilled to hear that you found our hotel to be a lovely and romantic setting for your special occasion. It's wonderful to know that you enjoyed the comfortable bed, cozy room, and the warmth of our friendly staff, especially Martha at the reception.Your kind words are truly appreciated, and we're delighted to have contributed to making your babymoon memorable. Your feedback motivates us to continue providing exceptional experiences for our guests. We look forward to welcoming you back for another delightful stay in the future.Warm regards,

10/10 - Xuất sắc

E R

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
The George team trả lời vào 22/12/2023
Hello there,Thank you very much for your nice review regarding your stay at The George Cheltenham. We are delighted to hear that your experience with us was a great one and hope to welcome you back shortly.Kind regards,

10/10 - Xuất sắc

Adrian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
The George team trả lời vào 22/12/2023
dear Adrian,Thank you very much for your nice review regarding your stay at The George Cheltenham. We are delighted to hear that your experience with us was a great one and hope to welcome you back shortly.Kind regards,

8/10 - Tốt

lucy

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice Hotel
The service wasnt that great at check in as the lady rushed off mid way serving us to help someone else. I am shocked we paid £30? for breakfast to then be told you can pick hot food from the menu at an extra cost. And because we didnt it felt like we were being completly singled out at breakfast.
Lưu trú 1 đêm vào Tháng 12, 2023
The George team trả lời vào 22/12/2023
Dear Lucy,Thank you for taking the time to leave a review regarding your recent stay at the George Hotel Cheltenham. We are sorry on the misunderstanding for breakfast, we have forwarded this to all our department to make sure this situation doesn't happen again in the future.Kind regards,

10/10 - Xuất sắc

Edmund

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay
We arrived early and although the room was not ready, we had a brief meeting in the diner and the receptionist came down and told us we could book in. The staff throughout were friendly, the room was a great size which an ample bathroom and good sized shower. Loved the decor and would 100% stay here again if I was in Cheltenham
Lưu trú 1 đêm vào Tháng 12, 2023
The George team trả lời vào 22/12/2023
Hey Edmund,Thank you for your lovely review regarding your stay at The George Hotel Cheltenham. We are delighted to read that our team made the difference during your time with us . We do hope to welcome you back shortly.Kind regards,

10/10 - Xuất sắc

Jonathan

Lưu trú 1 đêm vào Tháng 12, 2023
The George team trả lời vào 22/12/2023
Dear Jonathan,Thank you very much for your nice review regarding your stay at The George Cheltenham. We are delighted to hear that your experience with us was a great one and hope to welcome you back shortly.Kind regards,

6/10 - Được

Matthew

Đi cùng bạn đồng hành
Thích: Sạch sẽ
The hotel is well situated for Cheltenham centre, with loads of good shops and cafes. The rooms were cosy but quite basic apart from the bathrooms which were really nice. Very limited parking. The breakfast was disappointing.
Lưu trú 2 đêm vào Tháng 11, 2023
The George team trả lời vào 28/11/2023
Dear Mathew,Thank you for taking the time to share your thoughts about your recent stay at The George. We're pleased to hear that you found our hotel's location convenient for exploring Cheltenham's vibrant center.We appreciate your feedback regarding our rooms and bathrooms. We're always looking for ways to enhance our guests' experiences, and we'll take your comments into consideration as we continue to improve our accommodations.Regarding parking, we understand the inconvenience caused by limited spaces. We do take pride in having one of the only free car park in Cheltenham but unfortunately we cannot accommodate all our guest , other option are although available opposite the hotel.We're sorry to learn that our breakfast did not meet your expectations. Your feedback is valuable, and we'll be sure to review our offerings to enhance the breakfast experience for our guests.We hope to have the chance to welcome you back for an improved stay that exceeds your expectations.Warm regards,

6/10 - Được

Einar

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Room was quite okey but not very clean carpets Noelevator and quite old-fashioned stairways, corridors and decor.
Lưu trú 1 đêm vào Tháng 11, 2023
The George team trả lời vào 28/11/2023
Dear Einar,Addressing concerns about cleanliness and facilities is important. Here's a response:Dear [Reviewer's Name],Thank you for sharing your experience with us. We appreciate your feedback regarding the cleanliness of the carpets and the lack of an elevator.We apologize for any inconvenience caused by the cleanliness of the carpets. Please rest assured that we take hygiene standards seriously, and we'll address this issue promptly to ensure a more pleasant stay for our guests in the future.Regarding the absence of an elevator, as a 200 year old building it is unfortunately impossible for us to add one but our team is always here to help you with any luggage you might have.Kind regards,