Hello Thomas,Thank you for taking the time to leave us a review, it is very much appreciated. We are glad you enjoyed your stay with us and hope to welcome you back again soon.

Hi Joanne, thank you for your 5 star review. We appreciate your feedback and would love you to stay with with us again soon. Kind regards, Rhiannon

Hello O6705ACstephena,Thank you for taking the time to leave us some feedback. We are thrilled you decided to stay with us and that you liked the décor of the apartment, though I am sorry to hear you had some issues with the heat during your stay. As a listed building we are unfortunately unable to install aircon in apartments other than Treehouse, though we do have some portable AC units available on request. Would we have known your apartment was too hot for you during your first night, we would have been more than happy to move you to a more suitable apartment. I believe you spoke to a member of our reception team on your departure the following morning who had offered you a room move - we did have Treehouse available at the time which may have been more suitable for you to enjoy your second night, though I understand you declined this. Once again, we are sorry to see that we weren't a good fit for you on this occasion. Our team is on site 24/7 to deal with and resolve any issues that may arise during your stay - guest comfort is of upmost importance to us.Kind regards,Rhiannon

Hello, It's so lovely to hear you've enjoyed your stay with us for your birthday. We would be delighted to welcome you again in another apartment. We look forward to seeing you in the future. Warm regards, Mia

Hello! Thank you for a 10/10 review. It's lovely to see you have had a nice stay at The Hotel Chester. Warm regards, Mia

Hello Suzanne! It's lovely to hear you've had a wonderful stay at The Hotel Chester. I hope we can welcome you back soon. We would be more than happy to recommend more restaurants you may not have tried this time around. Warm regards, Mia

Hi Michael,It's nice to see you had a great stay with us. I hope we can welcome you back in the future.Warm regards,Mia

Hello Scott,Thank you for the 10/10 review. We're happy to see you had a lovely stay with us.Warm regards,Mia

Hello Neil,It's great to hear you consider us the go to location for future getaways. I will pass on your kind words about our team, thank you. We look forward to seeing you again in the future.Warm regards,Mia

Hello Geraint,It's lovely to see you have enjoyed a getaway at our aparthotel. Thank you for the kind words about the team.Warm regards,Mia

Hello Michael,Thank you for the lovely review! I'm happy to hear The Spa apartment was to your preference. The steam room is definitely a popular feature of this room!Warm regards,Mia

Hello Lauren,I'm glad you loved the Zoo apartment and I hope you consider staying again to experience our other apartments. Thank you for the lovely words about our team, we're all very grateful!Warm regards, Mia

Hello Deborah,Thank you for the 5/5 review. I'm glad to see you have enjoyed your stay with us.Warm regards, Mia

Hello Robert, thank you for your wonderful 10/10 review. Hopefully we will see you again very soon. Kind regards, Rhiannon

Hello Bethan,I'm glad you loved the apartment including the lovely copper bath! Thank you for the kind words about our team. I do apologise for the inconvenience you experienced and appreciate you bringing this to our attention. We would love to recommend another unique apartment for you to try if you find yourself in Chester again in the future.Warm regards,Mia

Hello John,Thank you for leaving such a wonderful review! We appreciate your kind words about our team. I'm thrilled you loved the room and I hope we can welcome you back in the future, perhaps in one of our other apartments.Warm regards,Mia

Hello Paul. Thank you so much for taking the time to leave us a review after your recent stay with us. I am thrilled we were able to accommodate you both and of course Willow & Ivy too! We hope to see you again with the next two Labradors!Warm regards, Lauren.

Hello Megan,Thank you for a 10/10 review! We're thrilled you have enjoyed your stay with us and I hope we can welcome you back in the future.Warm regards, Mia

Hello Malcolm,Thank you for your feedback. I'm glad you enjoyed your stay with us. I apologise for the inconvenience you experienced. I hope you consider staying again so we can find a room suited to your preferences and take your review from a 4/5 to a 5/5.Warm regards, Mia

Hello Sarah,I'm glad you loved our Flamingo apartment. Our beds are bespoke made by Burgess! Hopefully we can welcome you again in the future. You may also be interested in some of our other apartments.Warm regards

Hello Mary,We just wanted to send a quick message to say thank you for a 10/10 review. We would love to welcome you back in the future if you find yourself in Chester again.Warm regards

Hello Ryan! Thanks so much for your amazing 5 star review. I'm so pleased to hear you loved the Safari apartment, I certainly hope it was just perfect for your anniversary. It was lovely to meet you on check-in and we can't wait to welcome you back with us. Hope you enjoy the cat show! Kind regards, Rhiannon

Thank you so much for your 5/5 review, Jack. We very much hope to welcome you again soon! Kind regards, Rhiannon

Hello Clare, thank you for leaving us a review and I'm glad you liked the hotel. I am sorry to hear about the issues with your apartment, the windows are mirrored on the outside for your privacy but I understand that such views can still be off-putting. Would your issue have been raised to our reception team we would be more than happy to have moved you to a more suitable apartment. We don't advertise dishwashers in any of our apartments other than Treehouse, which is also the only apartment with built-in air-conditioning. We hope you consider staying with us again in a different apartment for the experience you hoped for! Best regards, Rhiannon

Hi Jake, thanks so much for your review! Great to hear that you loved the apartment and the facilities were just right for you. The front door of the hotel is closed when our night porter arrives of an evening, so it can only be opened with the fob provided on your apartment key. We are also manned 24/7, either behind the desk or in our office space where we have access to CCTV at all times. Rest assured we take guest safety very seriously and will continue to remain manned at all times. Kind regards, Rhiannon

Hi Louise, sorry to see your review isn't 10/10. If there is any feedback you would like to give, or any problems with your stay, please feel free to reach out to the team. Many thanks, Rhiannon

Hello, thank you so much for your review! We appreciate your feedback on the bathroom layout in Secret Garden, we will certainly look into making changes where necessary. Our beds are handmade by Burgess Beds under our Walker&Williams brand which is why they re super soft, but we appreciate this preference isn't for everyone. Great to hear you enjoyed the rest of the apartment! We hope to welcome you back again soon, perhaps one of our others apartments would accommodate your tastes better? Kind regards, Rhiannon

Thank you for your lovely 10/10 review Spencer! We hope to welcome you again soon. Many thanks, Rhiannon

Thank you for your wonderful 10/10 review Julie. Lovely to hear you had a fantastic stay with us. Kind regards, Rhiannon

Hello Pam. Thank you so much for your very kind review. We thank you for staying with us and hope to welcome you back in the near future. Warm regards, Lauren.

Hi Matt, thanks so much for your review. Great to hear that you loved your stay with us. We greatly appreciate your feedback regarding the wi-fi and gas fire, we will certainly take this on board! We hope you decide to stay with us again soon. Kind regards, Rhiannon

Hello Richard, thank you for your lovely 10/10 review. Pleased to hear that you loved your stay with us! Many thanks, Rhiannon

Hello Tara,Thank you for your kind review in regards to your recent stay! we hope to welcome you back with us in the near future.Warm Regards,Vanessa

Hello Julia,Thank you for leaving a review for us in regards to your recent stay! we hope to welcome you back in the near future.Warm Regards,Vanessa

Hello Maureen! Thank you so much for your fabulous review, wonderful to hear that you were able to get a well deserved break to yourselves and thoroughly enjoyed your stay in Emerald. It was so lovely to meet you both on check-in and it's been a pleasure to have you with us. We can't wait to welcome you back very soon. Kindest regards, Rhiannon

Hello Gary,Thank you for your review for your recent stay with us!we are pleased to hear yourself found everything exceptional and up to your standards.I am sorry to read you are unsatisfied the view from the apartment unfortunately as we are city centred we are surrounded by a lot of buildings which restrict this.Warm Regards,Vanessa

Hello Nicholas,Thank you for your kinds review and we hope to welcome you back in the near future!Warm Regards,Vanessa

Hello Debbie,Thank you for your 10/10 rating, we appreciate it greatly. Warm regards, Mia

Hello Alaina,We just want to thank you for your lovely review of the Bouquet apartment. We are so glad you loved your stay with us and you loved the beds (we get these bespoke under our brand and they are incredible). So sorry to hear about any outside noise interrupting your stay. We would love to welcome you back again whenever you should return to Chester. Kind regards, Rhiannon

Hello Hannah,Thank you for your review I am sorry to hear the Wi-Fi seemed quite slow in future please feel free to make us aware so we can help further :)Warm Regards,Vanessa

Hello Steve, we can't thank you enough for taking the time to leave us such a lovely review. It's great to hear that the service was just right for you and that you'd love to stay again! Hopefully we will see you again very soon. Kind regards, Rhiannon

Thanks for your amazing 10/10 review Philip. Wonderful to hear everything was perfect for you during your stay.

Thank you Emma for your lovely 10/10 review. Great to hear that you loved your stay with us.

Thank you for your kind review in regards to your recent stay :)We hope to welcoming you back in the near future!Warm Regards,Vanessa

Hello Marnie, thanks so much for taking the time to leave us such a lovely review. Great to hear that you were satisfied with the communication from the team and that the Flamingo apartment was just right for you. We deeply appreciate your kind comments, and we certainly hope to welcome you back again should you return for a trip to Chester! Kind regards, Rhiannon

Hello,Thank you for your kind review and we look forward to welcoming you back in the near future.Warm Regards,Vanessa

Hello Karl, thank you so much for taking the time to leave us such amazing feedback! We are delighted that you loved your stay in the Safari apartment and that the location was perfect for you. Your kind words about our team mean a great deal to us and it's great to hear that you'd love to stay again. We will certainly take your feedback on board, and look forward to welcoming you back again very soon! Kind regards, Rhiannon

Hello Loannis,Thank you for your kind review for your recent stay with us! We look forward to welcoming you back in the near future.Warm Regards,Vanessa

Hello Austin,Thank you for your kind review in regards to your recent stay with ourselves.We look forward to welcoming you back in the near future.Warm Regards,Vanessa

Hello Luke,We are so pleased to hear yourself had a lovely stay with us, and that you found everything up to your standards in regards to our hospitality and the hotel itself.We look forward to welcoming you back in the near future.Warm Regards,Vanessa