Nice that they had 24 hour airport pickup but the van was older and harder to get into than the one shown on website. If you have issues with getting into higher vehicle, take an uber. We got in late and they upgraded us, but no towels in room, it took a bit to get some, had to raid another room and the light bulbs in bathroom were burnt out. Staff is friendly and hard working, breakfast was standard and very welcome to have in an expensive city, short walk to the orange line that gets you everywhere and safe area right across from a high school, nothing fancy but clean and about right for price.