2/10 - Tồi
Anouska
01/04/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked two rooms here at Easter. The price was high considering its a pub in Chichester, but it was Easter weekend and the picutures on both Expedia and the pub's own website looked lovely.Don't be decieved! It was hands down the most disgusting hotel I have ever stayed in. It was dirty, uncomfortable, damp and smelly. The fascilities were cheap and old - like staying in a really bad, very low budget, youth hostel. I didnt want to touch anything and couldn't wait for morning to leave. And I was the lucky one. My mother's room smelt so damp and mould. Her sheets were damp and she woke with a bad cough from the moisture in the air. Rather than sneaking off and leaving a bad review, I went to speak to the manager in the morning to tell him I wasn't happy. He agreed the rooms are bad (as did his staff) but he had just taken over and was about to do lots of improvements. He said I should contact Expedia - warned me they would take forever to reply, but he would approve a part refund the rooms. I did exactly this. Expedia were very quick, he lied about this, but when I raised the complaint it was refused by the hotel. I queried this explaining that the manager had already approved it and again they refused it. As I explained to the manager it was a real shame because my father lives around the corner and his house isnt big enough for our very big family to stay so if it been nice or even satisfactory, we'd be staying there often and spending a lot of money with them.
Anouska
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