4/10 - Kém
Steven
Đi cùng bạn đồng hành
16/06/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Overall, we were disappointed with our stay. Our room was fairly large with a king bed and good-sized shower. The hotel is modern and aesthetically pleasing. The location is very convenient as it's close to the Cologne Hbf central train station (10-minute walk with luggage), the main attractions of the Cologne Cathedral, Rhein River (8-minute walk), and Alter Markt square, as well as shopping and restaurants. The Cons: the most disappointing portions of our stay was with the air conditioner in our room, noise, and staff. As temperatures averaged in the high 70's (26 Celsius), we found that our room was very uncomfortable from the heat. To our dismay, we could not adjust the thermostat to cool the room. I reported the issue to the nighttime staff however, she just blew me off stating that the temperature was set to 19 Celsius and could not be adjusted. She did not offer to investigate the matter or offer and different room. Our only saving grace was that we could open the windows. The area was very noisy during the evenings into the early morning hours from the "revellers" who were drinking at the various pubs and restaurants as well as from motor vehicles. In all, this made for some rough nights of sleep. Our experience with the staff was not that great. Some of the daytime staff were relatively friendly however, the nighttime staff person was not friendly at all and wore it on her face. Should we pay a return visit to Cologne, we will not consider this hotel.
Steven
Lưu trú 4 đêm vào Tháng 6, 2025
