6/10 - Được
Erika
Đi cùng gia đình
08/12/2025
Thích: Sạch sẽ
We were SUPER excited for this stay - we had added an extra day to our trip and I chose this hotel for our last night as a special treat. The good points are that the grounds are gorgeous. It is clean. Servers are sweet - one even tried to refuse a tip.
The bad is that it truly is in the middle of nowhere, and the dirt road is full of deep holes. Several taxis refused to take us there. The taxi the hotel called to take us to the airport cost $100+ USD with tip and there were NO other options. Same is true of dining. Like others said, the drinks and food were bad and once you’re there, you’ve stuck. No other options.
We stayed on a day when it was overcast. We weren’t able to take showers because we had no hot water. They rely on solar and I guess it wasn’t strong enough. It was a blustery cold day for CUN, and a hot shower is a hotel *necessity.*
The thing we liked least were our interactions with the front desk. At checkin, after a stressful and expensive cab ride (I was just relieved he didn’t abandon us or get stuck - and I’ve been on some rough roads) we were told we needed to pay $60+ MXN in fees/night and there was a mandatory credit card hold of $2000 MXN PER person PER night! (They waived the mandatory hold after we got upset).
At checkout, they “suggested” $400 MXN for “tips for people who work behind the scenes.”
Overall, bad business. Not classy. I love freely tipping well. But it was a bait trap. You’re stuck there and they know it. It felt predatory.
Erika
Lưu trú 1 đêm vào Tháng 11, 2025
