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"Great Property, but Service Needs a Personal Touch I had mixed feelings about my recent stay. On the positive side, the rooms were spotless and the property itself is in excellent condition. However, the service didn’t quite live up to the surroundings. I believe great hospitality is all about the little things, and a few details were missed during my visit: A Slow Welcome: After a long flight delay, I arrived around 8:00 PM. Unfortunately, the reception desk was empty. I waited about 10 minutes...

"If you go to South Haven this is a MUST!! "

"Place was excessively dirty. Water in the bathroom couldn’t reach warm temperature. I practically had to break the handle over to the left to get a little bit of warm water. The same with the shower all of a sudden you wood wind up getting a blast of cold water. "

"Very nice room for a reasonable price. Great, convenient location."

"Nice place"

"Yes"

"Stay was very nice. Meal was delicious. People very attentive. For the price I would have liked better toiletries and toilet paper. Will pay the extra to stay in a nicer room next time. "

"Clean room, and clean property overall. Nice pool area."

"We stayed for our anniversary, the room was perfect, food was amazing, grounds are beautiful, owners are wonderful, we will definitely come again!"

"We stayed from Wednesday to Sunday for our son’s 6th birthday, and it was truly a home-away-from-home experience. The hotel is spotless, but what really sets this place apart is the staff. The receptionist was the highlight of our trip, she is incredibly hospitable and felt like "everyone’s grandma." She went out of her way to connect with our kids and made us feel so at home that it felt like we never left. The hotel is also very affordable, but you don't have to sacrifice comfort for the...

"We had a very comfortable room that was clean and warm. "

"N/A"

"Clean room as well as common toom and dining area. Hosts were welcoming and helpful suggesting area dining and activities."

"Room was clean, staff were friendly, waterpark was great! It’s closed during the week, but they will open it for guests. The large slides don’t run during the week, but my boys had a blast having the waterpark to themselves for 2 days! Breakfast was good and the lobby has an excellent seating area! Great location off 94 and near some good restaurants. Our bathtub wasn’t clean but we just dealt with it since it was a short stay. Otherwise we had an excellent stay. "