"The hotel was great! Very clean, beds were very comfortable, but the staff member was very rude. We did not get to the hotel until after midnight, and the staff member was outside smoking when we walked up to the front doors he asked if we had a reservation in a very rude tone, and then when we said yes we do, he acted annoyed that he had to come do his job. Once we were at the front desk he didnt ask my name or anything just stood there in silence for a good 2-3 minutes, finally i just hand over my drivers license and then my husband was going to pay for the room with a different credit card and the staff member says "no the card has to be in her name since she booked the room" we travel alot and have never had any issues with this before. I pay for our room and he hands over the room keys doesnt say thank you or anything. Ive never had a hotel staff be so annoyed and or treat a customer so poorly before. The hotel was great just poor customer service. "
