8/10 - Tốt
Imelda
Đi cùng gia đình
05/01/2026
Thích: Sạch sẽ
Mercure Sanur is a bit older compared to other hotels in the area, but it’s clean, affordable, and has a lovely private beach, which is a big plus.
We booked the Christmas buffet (6–9 pm) and arrived around 7 pm. By 8:30 pm, staff repeatedly asked if we wanted more food or drinks, and some tables were already being cleaned. By 8:40 pm, the buffet was being packed away, which felt unacceptable as it was meant to run until 9 pm.
Service was inconsistent throughout our stay. Some staff were great, but others—especially at the bar—were inattentive. Light lunch orders often took 50–60 minutes, and on more than one occasion drinks were forgotten entirely, even when we were sitting right in front of the bar. Staff were apologetic, but we often had to repeat ourselves.
On a positive note, the front desk staff were excellent—friendly, efficient, and helpful.
Imelda
Lưu trú 7 đêm vào Tháng 12, 2025
