2/10 - Tồi
JOHN
Đi cùng bạn đồng hành
24/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We booked the Lancaster Suite expecting a luxurious stay, but were extremely disappointed. The "suite" was actually a cramped loft room with a sofa and two tiny Velux windows, making it unbearably hot. Access involved climbing two steep staircases, and I needed help from bar staff just to get our suitcase up. The room had uneven floors, and the bathroom was small, claustrophobic, with dirty grout and a filthy vent that looked untouched for years.
Dinner service was forgetful; we were halfway through our main course before the water we requested arrived. The bar toilet facilities were shockingly dirty, which was unacceptable.
At breakfast, we were told by reception that it was included in our booking. We ordered from the standard menu, but what we received was incorrect—white toast instead of brown, and cottage cheese instead of cream cheese. We didn’t complain at the time.
However, during checkout we were unexpectedly charged £14 for breakfast, being told only one drink and one item were included—something never mentioned by staff. Reception blamed the servers, despite my prior inquiry.
I paid without a scene but skipped golf and left disappointed. The website speaks of a “haven of sophistication and comfort,” but based on our experience, the hotel should focus on improving existing standards before chasing lofty visions.
JOHN
Lưu trú 1 đêm vào Tháng 8, 2025
