2/10 - Tồi
Colin, Whitehorse
Đi cùng gia đình
08/09/2025
We recieved an email from the hotel just after the free cancelation window ended, notifying us of additional charges for extra beds that we weren't expecting and that were not on our initial confirmation email after booking. Would recommend that the hotel sends out any emails with additional charge notifications within the cancelation window to give customers the opportunity to understand the full cost of their stay before they are locked in. We ended up booking another hotel for the night and losing the cost of this booking because requests made to the hotel for a refund were denied.
Colin
Lưu trú 1 đêm vào Tháng 9, 2025