"After checking in, we immediately noticed an unpleasant odor in the room, but chose to overlook it due to a long day. Within an hour, I woke up with itchy eyes and nose and had an asthma attack. The smell was then unmistakable—it strongly resembled a dog kennel.
My husband spoke with the front desk and was informed that all rooms on every floor are pet-friendly. This was not clearly disclosed at the time of booking, which is unacceptable for guests with allergies.
Due to my reaction, we requested to be moved to another room, but were told the hotel was fully booked. With no alternative offered and my health at risk, we had no choice but to check out and find another hotel.
This experience was unacceptable, and better transparency about pet-friendly policies is absolutely necessary so guests can make informed decisions.
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