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"Property was nice. Staff was very helpful. Rooms where very nice and clean."

"Parking was easy. That’s where it ends. Cleanliness is very important to me, and this place lacks that for sure. Dog hair throughout my room, bathroom not the cleanest. I honestly can elaborate more, and this property lacked that, so I’ll leave it there. "

"Breakfast was decent. Elevators a little slow. WiFi movies could have been better. Front desk service was friendly. Location was good. Hallway smelled a little stale but otherwise budget friendly. Beds were clean and comfortable."

"Wonderful stay! Great breakfast! Staff was nice annd welcoming! Clean rooms! Easy (but a little longer) walk to Scott stadium in well lit side walk areas! "

"I prepaid for a room. Room wasn’t ready at check-in. We were told the lot was full and we had to figure something else out. Have a parking spot during a busy concert weekend is one of the reasons we picked to stay there. After the concert, waited 1.5 hours to get out of the garage we finally found a spot in. Went back to the hotel and was told they don’t have a room for us (supposedly because of a pipe issue, but more likely they overbooked). They offered us a room at another hotel that was 35 minutes away. At that point, we decided to just drive home (2.5 hours away). If this is the kind of customer service $415 a night buys, I think I’ll pass. I won’t be staying at a Graduate again. "

"We've stayed here a few times over the years for our anniversary. The rooms are clean and we love it here, but this time the bed in our suite was HORRIBLE. It seems they changed the bed to a box spring mattress...the worst. Overall, my husband and I enjoyed our staycation and loved reconnecting."

"Property was well maintained and staff was friendly and helpful. The room was clean but the pillows were very flat and uncomfortable."

"Our stay was quite disappointing! Sad to say, the first room we were assigned was musty and had a bad smell. The TV and remote did not work and there was no literature left regarding Richmond and hotel amenities in the room.We were then reassigned to another room which was better. There was a QR code in the new room that could be accessed with information. The bathroom needed work! The body wash, conditioner and shampoo containers were empty. In addition, the ground fault receptacle in the bathroom was broken and did not work. Housekeeping needs improvement. The room was quite dusty and there was trash in the halls and elevator. Hilton Garden has always been our go to hotel. We were quite sad and disappointed with our stay. "

"Very calm "