2/10 - Tồi
Kristian
14/03/2026
Không thích: Sạch sẽ
This visit was awful. I had my flight cancelled late at night and booked this hotel under the notion (because it was listed on their website) that they had a 24/7 shuttle to and from the airport. Well, they don’t, which I realized after waiting outside for over half an hour and trying to call the property 15 different times just to have nobody answer. So, had to pay for an Uber to drive me just to find out the power was out in the building (which would have been nice to know before I booked it because I would have gone elsewhere). All of that being said, I understand that things happen and it could be that there was no way to inform customers before they booked about the power and their phone lines, I’m assuming, were down. However, I would have assumed that when I got to the hotel and realized it was pitch black in there that they might start the conversation with an explanation on what’s going on and possible options if I wanted to change something about the reservation and/or information on what may be different with no power. Or even just an apology for the inconvenience, but there was literally none of that. I was simply asked if I was checking in and when I asked about the power, nobody responded. I was then asked if I wanted to be escorted with a flashlight to my room and then told to have a good night. With no power came no heat, no amenities really (like wifi and tv), and every noise being amplified. I have never had a worse experience at a hotel.
Kristian
Lưu trú 1 đêm vào Tháng 3, 2026
