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"Breakfast was excellent and service was top notch."

"Neat and clean rooms. Breakfast wasn't included. "

"Breakfast is quite lovely and if it’s included in your room rate, it’s worth the price. Hotel is very conveniently located yet still quiet at night. "

"Before i booked with this hotel it didn't state that they're garage parking was only big enough for admaller veichles. I drove from calgary to Toronto, on the way there was a highway closure due to a snow storm which made it impossible to make it in time for my first night booking which i was charged for. Once I arrived they mentioned my suv wouldn't fit in there parking garage, but they had limited parking spaces outside the hotel which were already full. I had to then find parking on my own and ended up parking on the road with other veichles later to find out that you weren't suppose to park there so i got a ticket. After finally getting into my room first thing i wanted to do was take a hot shower the hot water wasn't working and they said they'll send the maintenence guy. Once he came he didn't fix the issue and i said to leave it as i was exhausted and said I'd talk to reception about switching rooms in the morning. The balcony door was broken and wasn't closing properly as well. Elevators take forever as the hotel is full of families, which is understandable but still very frustrating. Won't be booking again."

"The staff here are excellent and the room we had was also fantastic. We also loved the bed and the complementary upgrade thanks to Elaine."

"The views and architecture is awesome. The staff it’s like there isn’t enough.. the desks r really slow and it seems they always mess up bookings or they don’t update automatically. Rooms r nice, shower leaks a bit thru the door seals. "

"We had no hot water in the shower. Plenty from the tap but the shower valve was bad. Rooms are okay condition but not 5 star. Bedding was very good. Staff are fantastic. I told the checkout person about the lack of hot water and only got a "sorry". I expected a token of redress for it. Previous visit was similar but TV remote did not work nor did the using your iPhone as a remote option. Little things maybe, but there are lots of other options available that get these things right."

"Great service "

"Nice clean hotel. Quiet. No noise at night. Rooms are not big, but adequate for a short stay "