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"Every employee was super nice"

"Clean room great housekeepers. Since front desk has different person everytime there is no accurate information on requesting for something that is needed for the room. You need to pay for early check in which is understandble but why pay for early check out? But to top off my family and i had a good stay. Would recommend"

"Staff very Attentive , good customer service. The place is ok"

"Rooms were nice and clean"

"This property is in a great location with a free shuttle to Banff and Lake Louise. The property is old and very well used. The "

"Professional staff throughout the hotel. "

"Stunning property with great views. I found the rooms not veey sound proof. I would get woken up from other people entering the rooms. The doors just close very loud. And the hot tub was luke warm, with it being cooler outside still it would of been nice for a bit more heat and jet pressure. But other then that the hotel was beautiful, staff was friendly, very clean. "

"Close to the Mirvish theatre, clean room, convenient location. "

"Awesome location right smack in the centre. Falls about a 5 min walk. Ships tourist attractions everywhere. We got a penthouse on the top (upgrade)with awesome views of both falls. Highly recommended.."