2/10 - Tồi
Jesse
Đi cùng gia đình và trẻ nhỏ
04/05/2026
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was one of the worst hotel stays I’ve experienced.
Upon arrival, mattresses lined the hallways, and the common areas were in poor condition, cobwebs, dirty windows, and damaged carpets. Our room had a strong odor, and the carpet was ripped and bunched up, exposing sharp tracks and nails. The bathroom was also in bad shape, with a corroding toilet. At the front desk, we were told these issues were known and related to ongoing repairs after housing refugees, along with recent water problems. None of this was disclosed at booking, despite the listing claiming recent renovations. We were moved to an “upgraded” room, but aside from an ocean view, conditions were similar it was unclean, with lingering odors and a heavily stained mattress. The water was dangerously hot and difficult to control, and when we called for help, the response was dismissive. The next morning, we found bugs on our towels. At that point, we stopped raising concerns as no other rooms were available. The location is also misleading, while it appears close to Dublin, travel time exceeded an hour due to traffic and tolls. I do want to note the front desk staff was accommodating and tried their best, and one breakfast staff member, Will, was especially kind. This review is not a reflection of the staff, but of management and ownership.
Overall, the hotel did not match its advertised condition, and the lack of transparency was unacceptable.
Jesse
Lưu trú 2 đêm vào Tháng 4, 2026
