4/10 - Kém
LESLEY ANN
Đi cùng gia đình
11/08/2025
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Disappointing Experience
We have been coming to the Dublin Horse Show and staying at Herbert Park for many years.
Check-in is at 3 PM, but after 4 PM, our room was still not ready. The receptionist, after speaking with the manager, informed us that we were allocated an apartment. However, I specifically did not book an apartment, as I have stayed in one before and do not like it. I declined this option, and the receptionist went to get the manager. After waiting another 10-15 minutes, we were finally given a room.
The rooms are very dated.
I ordered tea from room service, but the porter forgot the milk, so we had to wait for that to arrive.
We also had a drink at the bar, but the drink I ordered was unavailable. Additionally, I noticed that there were flies all over the glasses and open drink bottles, which raised health and safety concerns. I mentioned this to the barman, but he seemed unconcerned.
Overall, it was one issue after another. The prices for the weekend during the Dublin Horse Show are exorbitant, which I don’t mind paying if the quality and service match the price. Unfortunately, this hotel is falling far below the expected standard.
On a positive note the room cleaning staff was very friendly and helpful.
LESLEY ANN
Lưu trú 3 đêm vào Tháng 8, 2025