2/10 - Tồi
Alisha
22/10/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This cannot be a real hotel. The person who checked us in gave us room keys and that was all. No information on where anything was located. The room was dingy and there were stains on the walls and carpet. When I turned the shower on, there was no hot water. Tried to call from the room phone and it didn’t work. Tried to call the phone number on their website and it was automated with no ability to reach anyone at the hotel or even leave a message. We had to go downstairs to ask for assistance that never came, three times! Finally Ben, one of the managers came to check the hot water and confirmed it didn’t work. He said they were fully booked and he would find us another room at a different hotel. He promised I would be refunded and the room at the other hotel would be paid for. After getting my own Uber to the other hotel, they told me Ben had not paid for the room. There was no way to reach house Dublin by phone. My room at House Dublin was not refunded and Ben booked me a room that was almost $300. I’ve never had such a terrible experience.
Alisha
Lưu trú 1 đêm vào Tháng 10, 2025
