Khách sạn East Concord

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"The hotel was under maintenance, which wasn't the problem, but it didn't say that on Expedia site, because of that I don't think the price of the hotel was worth it. The bathroom door in our room wouldn't close at all, it kept getting stuck on the floor. Hopefully when it's all redone it will be better and worthy of the price."

"Very clean rooms."

"* staff was nice * Walls paper thin * Room was sort of clean. The shower had mystery spots and there was hair in the sink and on the bed."

"WONDERFUL STAY, COMFORTABLE BEDS AND CLEAN ROOMS. EVERYTHING WAS GREAT WITH OUR STAY, LOVED THE SPACIOUS LAYOUT OF THE ROOMS AND BATHROOM. ALL AMENITIES WERE INCLUDED WITH EXTRA PILLOWS AND BLANKETS. OUR ONLY COMPLAINT WAS THE TOILET, IT'S NOT FOR ADULTS, WAY TOO SMALL. WE WILL DEFINITELY BOOK THIS HOTEL AGAIN IN THE FUTURE."

"Breakfast was supposed to be available from 8am to 10pm, but the office door was locked so we couldn't get in. Overall, the rooms were nice sized but are in need of an update, especially the mattresses."

"Nice for a 'no frills' motel. Do not like that not all doors shut all the way, gaps at top n bottom. Floor was quite damp outside bathroom, and bathroom floor was extremely slick."

"I liked clean room & daily fresh towels. Parking is good although sometimes guests park in front of my room & i have to then haul my suitcases to only spot I could get against the fence. Not usual occurance but frequent enough to be annoying. Refrigerator is good but it nearly freezes everything on the lowest setting. I would definitely recommend this hotel to others."

"Loved the location, amenities and atmosphere. However the bed in room 204 was really hard and stiff and gave us back aches."

"Breakfast is better than normal motel fare. Rooms are good, pool was good, and location of right next to main street but quiet. However, no room cleaning, our hvac unit we in a sorry state of affairs and sofa bed and roll away bed were very uncomfortable."

"Clean and comfortable. Very nice breakfast."

"Ashley the manager is incredible! Always putting the guest first "

"Private, cozy place that’s comfortable, clean, and has everything you need. Nice small town area but easy access to Hamburg, Orchard Park, and Buffalo. "

"Cleaning staff is quite noisy. Breakfast should be served at a more reasonable time, perhaps between 7 and 10 a.m., instead of the current 6 to 9 a.m. The folding bed is outdated and uncomfortable, and the springs are felt. Instead of providing numerous shampoo and conditioner bottles, consider offering lotion bottles as well. Additionally, the air conditioner does not blow cold air."

"Scammed out of hard earned money. The clerk claimed to not have my reservation even though everything was confirmed and she tried to double to cost. I rejected the offer. Still haven’t received a refund for the reservation they supposedly didn’t receive. Seems pretty fishy to me."

"This place is better than a back alley, but not by much. Weekend before Memorial day boiler still on and the room was 85 degrees had to open the door windows turn on the air it did not cool down until the next night. Cockroaches, they do not change the sheets inbetween guest, only thing the guy cleaning the room came out with are the towels, but i guess pretending to wash them works. Do not even ask about the bathroom, you are banging your knees to sit down and i think the shower was last used...

"Good location "

"Slopes were abundant. Need to improve the signange bigger and better point of direction. "

"Room was ok. Shower was huge and water pressure was great. Good breakfast. Pool was out of service so that was a big bummer."