Lounge tại sảnh

Nhận xét về Edinburgh Marriott Hotel Holyrood

4 out of 5
Edinburgh Marriott Hotel Holyrood
81 Holyrood Road, Edinburgh, Scotland

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 444/1005 nhận xét" "
Đánh giá 8 - Tốt. 334/1005 nhận xét" "
Đánh giá 6 - Được. 145/1005 nhận xét" "
Đánh giá 4 - Kém. 53/1005 nhận xét" "
Đánh giá 2 - Tồi. 29/1005 nhận xét" "

8,6/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Darren O'

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a wonderful time in this amazing city. Will be back
Lưu trú 3 đêm vào Tháng 5, 2024

6/10 - Được

Lei

Đi cùng gia đình
Great location , service is just okay
Lưu trú 3 đêm vào Tháng 5, 2024
Rachel trả lời vào 21/05/2024
Dear Lei,Thank you for taking time to provide us with such helpful feedback of your recent stay with us. We are delighted that you thoroughly enjoyed the location of our hotel, although we are disheartened to learn that our service did not meet your expectations. Please be aware that we have passed this on to all relevant departments to enhance this for future guests.We sincerely hope to welcome you back in the near future.Kind regards,ReservationsEdinburgh Marriott Hotel Holyrood

10/10 - Xuất sắc

Deborah

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent walking location! Spotless modern rooms ! Wonderful breakfast with extremely friendly and accommodating staff! Only one small working elevator and noisy construction work but that will all pass! Absolutely stay here … this place is a gem!!!
Lưu trú 4 đêm vào Tháng 5, 2024
Rachel trả lời vào 21/05/2024
Dear Deborah,Thank you for taking time to provide us with such a kind review of your recent stay with us. We are delighted that you thoroughly enjoyed our newly refurbished rooms, breakfast service and wonderful staff team. We sincerely hope to welcome you back in the near future.Kind regards,ReservationsEdinburgh Marriott Hotel Holyrood

8/10 - Tốt

Nicola

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
Nice hotel in a good position to see the sights. Hotel room wasn’t as clean as we would have expected & only 1 lift working so could be long waits as we were in the 5th gloor
Lưu trú 4 đêm vào Tháng 5, 2024
Reservations trả lời vào 21/05/2024
Dear Nicola, Thank you for taking the time to write a review. I am so glad to read you enjoyed your stay here with us and would like to thank you for all of your feedback. We look forward to welcoming you back soon

8/10 - Tốt

Gary

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location, clean modern but bed was way too stiff and uncomfortable. Elevator service was limited as one out of service. Menu at restaurant was not inspired, few choices. Breakfast was very good.
Lưu trú 1 đêm vào Tháng 5, 2024
Phoebe trả lời vào 13/05/2024
Thank you for this kind feedback, Gary. We are so happy to hear you had a wonderful stay with us. We apologise for the inconvenience of the lift being out of service. We hope you will choose to stay with us again.

10/10 - Xuất sắc

Jack

Lưu trú 5 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

LJUPCE, auburn hills

Đi cùng bạn đồng hành
Everything was good, big , clean room, excellent!
Lưu trú 3 đêm vào Tháng 4, 2024
Phoebe trả lời vào 30/04/2024
Thank you for this lovely feedback. We are so glad to learn that you had a wonderful stay with us.

10/10 - Xuất sắc

Caitlin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were great - we got our room upgraded when we arrived and the pool was lovely.
Lưu trú 1 đêm vào Tháng 4, 2024
Phoebe trả lời vào 30/04/2024
Thank you for your lovely feedback, Caitlin. We are thrilled to hear you had a wonderful time staying with us.

8/10 - Tốt

Francis John Edward

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly helpful staff, nice room, good bathroom nice breakfast. Good location for walking to the sites in Edinburgh city
Lưu trú 2 đêm vào Tháng 4, 2024
Rachel trả lời vào 26/04/2024
Dear Francis,Thank you for your kind review of your recent stay with us. We are delighted to hear that you thoroughly enjoyed our newly renovated rooms and staff. We are incredibly fortunate to be situated where we are, so we are glad that this was convenient for you and made your stay extra special.We sincerely hope to welcome you back in the near future,Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

8/10 - Tốt

Jacqui

Lưu trú 2 đêm vào Tháng 4, 2024
Reservations trả lời vào 03/05/2024
Dear Jacqui, Thank you for your review. We are pleased you enjoyed your stay with us

10/10 - Xuất sắc

Khomotso

Lưu trú 1 đêm vào Tháng 4, 2024
Reservations trả lời vào 03/05/2024
Dear Khomotso, Thank you for your review. We are pleased you enjoyed your stay with us

10/10 - Xuất sắc

Ellen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Een heel mooi hotel, schoon, opgeruimd en heel aardig en zeer behulpzaam personeel. Een echte aanrader!!!
Lưu trú 3 đêm vào Tháng 4, 2024
Katie trả lời vào 10/04/2024
Dear Ellen, thank you for taking time to leave such a positive review about your recent stay with us. We are delighted to hear that your experience was so positive, and sincerely hope we will be able to welcome you back in the near future! Kind regards, Front Office Edinburgh Marriott Hotel Holyrood

8/10 - Tốt

Elizabeth

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 3, 2024
Rachel trả lời vào 03/04/2024
Dear Elizabeth,Thank you for taking the time to leave us a review about your recent stay at the Edinburgh Marriott Hotel Holyrood. We are thrilled to learn that you enjoyed your stay with us, and sincerely hope we will be able to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 - Xuất sắc

Patrick

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 3, 2024
Phoebe trả lời vào 02/04/2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us.

10/10 - Xuất sắc

Pat

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a great stay. Property was wonderful
Lưu trú 1 đêm vào Tháng 3, 2024
Phoebe trả lời vào 02/04/2024
Thank you for your kind feedback, we are so happy to hear you enjoyed your stay.

8/10 - Tốt

Robert Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Phoebe trả lời vào 02/04/2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us. We hope to host you again.

10/10 - Xuất sắc

Simon

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Phoebe trả lời vào 02/04/2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us.

10/10 - Xuất sắc

Waiyin

Lưu trú 1 đêm vào Tháng 3, 2024
Phoebe trả lời vào 02/04/2024
Thank you for your feedback, we hope you will choose to stay with us again.

10/10 - Xuất sắc

Elaine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Another wonderful stay in this newly refurbished hotel! Great staff, rooms, breakfast and pool. Thank you again!
Lưu trú 2 đêm vào Tháng 3, 2024
Rachel trả lời vào 15/03/2024
Dear Elaine,Thank you for taking time to leave us such a wonderful review with regards to your recent stay with us. We are overjoyed to learn that you had such a positive experience as guest satisfaction is our utmost priority. We sincerely hope to welcome you back to our hotel in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 - Xuất sắc

Anjuli

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Complementary upgrade, huge bed, rooms recently decorated in the premium section, really friendly and helpful staff, nice breakfast and easy walking distance to most of the attractions
Lưu trú 2 đêm vào Tháng 3, 2024
Rachel trả lời vào 15/03/2024
Dear Anjuli,Thank you very much for taking the time to give us such a great review. We are delighted to learn that you had such a wonderful time while staying with us and strive daily to ensure our guests have a memorable experience. We sincerely hope we will be able to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 - Xuất sắc

Sonia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a great time, lovely staff and room, thankyou
Lưu trú 2 đêm vào Tháng 3, 2024
Rachel trả lời vào 15/03/2024
Dear Sonia,Thank you for taking time to leave us such a positive review about your recent stay with us. We are delighted to learn that you have been well taken care of during your stay as we strive for this daily. We hope to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 - Xuất sắc

Beatrice

Lưu trú 2 đêm vào Tháng 2, 2024
Rachel trả lời vào 21/03/2024
Dear Beatrice,Thank you for taking time to leave such a positive review about your recent stay with us. We are delighted to hear that your experience was memorable and over all positive, and sincerely hope we will be able to welcome you back in the near future!Kind regards,Front OfficeEdinburgh Marriott Hotel Holyrood

4/10 - Kém

India

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Rachel trả lời vào 15/03/2024
Dear India,Than you for taking time to provide us with feedback about your recent stay. We are disheartened to learn that your experience fell short of our usual standards, and would love to invite you to give us an email or a call to further investigate exactly what went wrong. Guest satisfaction is our utmost priority so any constructive feedback will allow us to rectify these mistakes and prevent them from happening in the future.We hope you will give us another chance in the future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

4/10 - Kém

Thomas

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Rachel trả lời vào 15/03/2024
Dear Thomas,Thank you for taking time to provide us with feedback about your recent stay. We are disheartened to learn that your experience was below our standards. You would be more than welcome to either email or give us a phone to explain exactly what went wrong, which would enable us to rectify these mistakes and learn for the future. Guest satisfaction is our utmost priority so we take any constructive feedback very seriously.We sincerely hope you will give us another chance so that we can welcome you back in the future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 - Xuất sắc

Alison

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wonderful staff, lovely hotel.
Lovely warm welcome and so pleased with my spotlessly clean and comfortable room. Very quiet. The staff could not have been kinder or more helpful and the breakfast was amazing with special effort made for a vegan diet. I will definitely return.
Lưu trú 1 đêm vào Tháng 2, 2024
Rachel trả lời vào 15/03/2024
Dear Alison,Thank you for taking time to provide feedback with us about your recent stay. We are overjoyed to learn that our staff were so attentive to your dietary requirements as guest satisfaction is our utmost priority. We are equally delighted to learn that you thoroughly enjoyed our newly renovated rooms. Thank you once again for your feedback, we sincerely look forward to greeting you again in the future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

6/10 - Được

SHELAGH

Thích: Sạch sẽ, nhân viên & dịch vụ
Renovations
We have stayed here often but were really disappointed with our room after giving ourselves an upgrade due to us celebrating. Our room was "unfinished" and very sparse. No desk / dressing table, chair, pictures etc. Banging and drilling started at 9am both mornings. No long lie that we were expecting. We only learned when we got there that there was renovations going on and the swimming pool etc was not open either. We were really disappointed in the whole experience. We do realised that it is changing hands and it needs renovations but were really disappointed in the whole experience.
Lưu trú 2 đêm vào Tháng 2, 2024
Rachel trả lời vào 15/03/2024
Dear Shelagh,Thank you very much for taking time to provide us with such constructive feedback about your recent stay here. As you have already mentioned, we are certainly transitioning into a Marriott hotel, which although is very exciting, we are aware that this may negatively affect our guests. Guest satisfaction is out utmost priority so we take any feedback seriously and aim to rectify these problems in the future.We sincerely hope that we will be able to welcome you back in the future when our hotel is totally finished, and we will be able to provide you with a memorable experience!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 - Xuất sắc

Lesley

Lưu trú 1 đêm vào Tháng 2, 2024
Rachel trả lời vào 15/03/2024
Dear Lesley,Thank you for taking time to leave us a review about your recent stay with us. We are delighted to learn that your experience warranted a score of 10/10, as guest satisfaction is our utmost priority.We sincerely hope we will get to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 - Xuất sắc

Anna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Donald is our favorite
Really lovely new modern room. The bar area and breakfast area was very clean and modern. The porter Donald is a real credit to your company. Very helpful and lovely man.
Lưu trú 3 đêm vào Tháng 2, 2024
Rachel trả lời vào 15/03/2024
Dear Anna,Thank you very much for taking the time to leave us such a wonderful review. We are delighted to hear you had such a great experience while staying with us, and will let you know we have passed on your glowing feedback to Donald. He is fantastic and a true credit to our team, as you say.We sincerely look forward to welcoming you back to our hotel in the future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 - Xuất sắc

Deborah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nothing is too much. Staff are wonderful
We have had the most wonderful time which was made special by the lovely staff at the Holyrood hotel. Nothing was too much any niggles were sorted very efficiently. We must thank them all for making our stay so enjoyable.
Lưu trú 3 đêm vào Tháng 2, 2024
Claire trả lời vào 17/02/2024
Hi Deborah, thank you for your lovely review! We are so pleased to hear that you enjoyed your stay with us, and we hope to welcome you back next time you are in Edinburgh. Your kind comments about our staff are very much appreciated.

10/10 - Xuất sắc

Abram

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Claire trả lời vào 17/02/2024
Hi Abram, thank you so much for your review! We look forward to welcoming you back to the hotel in the future.

8/10 - Tốt

ROSA CECILIA

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very central to everything. Next to the parliament building. Close to everything
Lưu trú 2 đêm vào Tháng 12, 2023
Nicole trả lời vào 15/02/2024
Dear Rosa, Thank you for taking the time to leave a review. I am so pleased to read that you enjoyed your stay with us. We look forward to welcoming you back again soon

8/10 - Tốt

Lorraine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff at the hotel were all lovely. Unfortunately the pool,spa area was being refurbished so we were unable to use. The hotel was very clean the foyer area was nice and relaxing, breakfast was nice. Great views over Arthur seat and well situated for Holyrood Palace,Dynamic Earth and parliament building.
Lưu trú 1 đêm vào Tháng 2, 2024
Phoebe trả lời vào 14/02/2024
Thank you for this lovely feedback, Lorraine. We are thrilled you had a wonderful stay with us. We are sorry that you were unable to use our spa and leisure facilities this time. We hope to host you again on your next trip to Edinburgh.

10/10 - Xuất sắc

michael

Lưu trú 4 đêm vào Tháng 2, 2024
Phoebe trả lời vào 09/02/2024
Thank you for your feedback, we are so glad you had a wonderful stay with us.

10/10 - Xuất sắc

Necmiye

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Alles war super auch die Mitarbeiter super nett freundlich und Mega gesprächig. Das einzige was nicht so toll war die Betten. Die Matratze war zuuuu weich und eine war höher als die andere. An sich super Hotel und das Frühstück war super lecker.
Lưu trú 5 đêm vào Tháng 2, 2024
Phoebe trả lời vào 07/02/2024
Danke für Ihre Rückmeldung. Wir freuen uns sehr, dass Ihnen unser Hotel gefallen hat. Wir hoffen Sie wieder zu sehen.

2/10 - Tồi

Stacey

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked the Holyrood Hotel in Edinburgh through the expedia site. The main reason I chose this hotel was because it had a spa and swimming pool. When we got there we were informed that there are refurbishment works ongoing and that the spa, swimming pool and leisure facilities could not be used throughout the duration of my stay. This was not stated on the expedia site. Not only that, the noise disturbance since 8am every morning until 5pm every evening was terrible. The workmen were refurbishing bedrooms on the floor above. There was a skip outside my bedroom window that the old furniture etc was being thrown into from the floor above, again this was very noisy. The workmen also parked at the back outside the window. I booked a king room and instead of a king size bed it was 2 single beds pushed together, it was very uncomfortable. I stayed for 5 nights to get away for some rest from a busy home and work life and i got very little sleep due to the mattress and the noise both inside and out the hotel. I will not be staying here again nor will I be booking through Expedia again.
Lưu trú 5 đêm vào Tháng 2, 2024
Phoebe trả lời vào 07/02/2024
Thank you for taking the time to give us your feedback. We take all of our guests feedback on board and always strive to improve. We are very sorry that our hotel did not give you the relaxing experience you were hoping for.

6/10 - Được

Marc

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Nice enough hotel but the room was cold, heating didn’t work. Its a little run down and needs renovation. They had some renovation works ongoing whilst I stayed so I suspect it will be very nice once the works are completed.
Lưu trú 3 đêm vào Tháng 1, 2024
Phoebe trả lời vào 06/02/2024
Thank you for you feedback. We hope you will visit again when our renovation is complete!

4/10 - Kém

Mark

Đi theo nhóm, Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s a shame about the refurbishment going on as it maid it noisy and uncomfortable
Lưu trú 1 đêm vào Tháng 1, 2024
Phoebe trả lời vào 29/01/2024
Thank you for your feedback. We apologise for the inconvenience caused by our renovations. We hope you will visit in the future so that you may experience our improvements.

8/10 - Tốt

Carolyn

Thích: Nhân viên & dịch vụ, tiện nghi phòng
The hotel was undergoing major refurbishment whilst we were there, which really spoilt our trip. Whilst the hotel did advise us in advance that the spa would not be available we were not advised of the general disruption and the noise of the workmen. We complained about this to the duty manager who kindly arranged for us to have a complimentary dinner on the second night of our stay. We were also concerned about the mould around the window, which we again brought to the attention of the duty manager, who in turn deducted the cost of our breakfasts from our bill. It would have been nicer not to have had to made these complaints in the first place. On a positive note the staff at this hotel are excellent.
Lưu trú 2 đêm vào Tháng 1, 2024
Phoebe trả lời vào 23/01/2024
Thank you for your feedback. We are glad we could amend for the issues encountered during your stay. We hope to host you again in the future.

2/10 - Tồi

Andy

Khách đi công tác
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Phoebe trả lời vào 23/01/2024
Thank you for your feedback. We are sorry to hear that your stay did not live up to expectations this time.

8/10 - Tốt

Gregor

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 1, 2024
Phoebe trả lời vào 23/01/2024
Thank you for your feedback, we are thrilled that you enjoyed your stay.

4/10 - Kém

Sean

Lưu trú 2 đêm vào Tháng 1, 2024
Phoebe trả lời vào 23/01/2024
Thank you for you feedback. We are sorry we did not live up to expectations this time.

10/10 - Xuất sắc

Deborah

Lưu trú 2 đêm vào Tháng 12, 2023
Phoebe trả lời vào 19/01/2024
Thank you for your feedback, we hope to see you again soon.

10/10 - Xuất sắc

Julie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Phoebe trả lời vào 19/01/2024
Thank you for your feedback

8/10 - Tốt

Grace, New York

Lưu trú 3 đêm vào Tháng 1, 2024
Phoebe trả lời vào 06/02/2024
Thank you for your feedback.

10/10 - Xuất sắc

keith

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
relaxing
Very helpful staff excellent breakfast comfortable bed. A problem with the room safe was sorted immediately.
Lưu trú 4 đêm vào Tháng 1, 2024
Phoebe trả lời vào 19/01/2024
Thank you for your kind feedback. We look forward to hosting you again.

6/10 - Được

Russell

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Bed not made properly and tea and coffee and milk not restocked
Lưu trú 2 đêm vào Tháng 1, 2024
Phoebe trả lời vào 19/01/2024
Thank you for your feedback.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Hogmany trip
Arrived early on new year's eve. Greeted at reception with a smile and a welcome glass of prosecco. Swiftly taken to our room by Mike who was very helpful by carrying our bags and giving handy advice for our evening ahead and told us to ring and ask for him if we needed anything for the room. The room had everything we needed, spacious with a partial vue of Arthur's seat. Had a swim and sauna downstairs in the spa. The gym looked well equiped from what we could see. The hotel provided some lovely hot traditional Scottish food (Stovies) on our return after the celebrations, which was very much needed. We had a lovely chat with one of the supervisors in the bar on new years day, who was so nice and made some delicious cocktails. Breakfast buffet was delicious. Hotel is in a great position. About 15 minutes walk to the castle. We parked at the NCP just a little up the road, though dynamic earth would be handy as nearer. All the staff were very friendly and we would stay again,
Lưu trú 2 đêm vào Tháng 12, 2023
Phoebe trả lời vào 19/01/2024
Thank you so much for this lovely feedback. We are so glad you had a wonderful time with us for Hogmanay. We hope to see you again soon.

8/10 - Tốt

Cara

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice and friendly hotel that is close to the centre.
Lưu trú 2 đêm vào Tháng 12, 2023
Phoebe trả lời vào 19/01/2024
Thank you for your feedback.

10/10 - Xuất sắc

Jennifer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay
Lưu trú 1 đêm vào Tháng 1, 2024
Phoebe trả lời vào 19/01/2024
Thank you for your feedback

8/10 - Tốt

Alan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A wet December trip
A wet December, the staff were all friendly, professional and helpful. Nothing was too much trouble. Bed and bedding were exceptional - so comfortable. The room was spotlessly clean. Staff in the spa were also professional, friendly and efficient - really positive experience. Buffet breakfast meant the mushrooms, scrambled egg etc were underwhelming, sitting too long. Freshly cooked poached eggs were superb. Some of the fittings, walls, woodwork are showing some wear and tear.
Lưu trú 2 đêm vào Tháng 12, 2023
Phoebe trả lời vào 19/01/2024
Thank you for your feedback. We are thrilled that you had a great time at our hotel. We hope to see you again in the future.