2/10 - Tồi
Jason
06/01/2024
Thích: Sạch sẽ
Không thích: Tiện nghi phòng
A hard review to have to leave...
This is a very difficult review to have to leave to be very honest!
The Kings Arms is a very nice place, and there is a lot to like. The food is very good and the staff were, by and large, excellent!
But this was a rare night away from the kids for me and my wife. And unfortunately we encountered a number of problems with our room which ultimately meant a not so enjoyable and restful nights sleep!
Things happen, I get that. But how we deal with them and try to resolve them, is how we are remembered.
Disappointly, the problem resolution was unsatisfactory, as was the case afterwards too!
Admittedly, they apologised, and offered us a discount on our next meal there. But this was meant to be a special night away, and as such, with the issues we encountered, I would have expected more. They wanted to show us what they can do to make it right, then a refund or replament night away would have been the least they should do.
But what do we know. We're just the customers, the customers who spent on a night away, drinks and a meal.
Can't help but feel disappointed with the outcome. It's left a sour taste, when there was a great opportunity to put it right!
As I say, a lot to like. Just not when it comes to problem management!
Such a shame!!
Jason
Lưu trú 1 đêm vào Tháng 12, 2023