Greene King, Ely, Anh

"Very helpful staff both on reception and bar/restaurant. Such a shame that the surrounding area has deteriorated so much, I could not recognise it at all. So sad."

"Our room on the second floor was extremely hot - it was a particularly hot week but we were never able to cool it down despite having the fan on. Having to climb about 40 stairs with suitcases for several days' stay was a challenge. Although the house keeping staff did their best to maintain the room and bathroom they were outdated and the bathroom in particular needs updating. The sofa looks as though it has been picked up from a junk shop We were disappointed that the room, described as...

"Rooms are comfortable and very clean. Breakfast is cooked to order and of an excellent quality. The staff are all helpful and efficient. The hotel is ideally situated for access to the town centre, Dad's Army Museum, bus station and is about 15 minutes' walk from the train station. The bar is welcoming and serves a good selection of drinks. There is a small outdoor courtyard area in which to sit if the weather permits. On the negative side, the hotel is definitely in need of some...

"We did stay during heatwave but bedroom was too hot to sleep in although fans were provided. Ice was not available after bar closed to cool down drinks/water. Staff very friendly and in excellent location"

"Room was excellent and spotless. Staff are very nice and friendly. Parked easily in their own car park "