Thank you for leaving your review. We apologise that your shower was not able to be used due to a leak, thank you for letting us know promptly during your stay. Overall, I am glad you had a positive stay with us. Thank you again for giving us feedback.

Wow what lovely feedback to receive thank you - it's always so nice to hear that the team have made such a difference to our guests' stay, and I hope it isn't too long before we're able to welcome you back again.

Thank you so much for your 5* review following your stay with us. I'm delighted that we were able to impress so much, and hope we will get the chance to do so again the next time you're back in the area. Thank you again

Thank you for leaving a 5/5 review, we really appreciate you taking time out to show appreciation for our hotel. We hope we get the chance to welcome you back in the future.

Thank you so much for your 5* review following your stay with us. I'm so pleased we managed to impress so much, and hope we will be able to welcome you again the next time you're in the area. Thank you again

Thank you for such a lovely review about the team and the cleanliness of the hotel. It's great to hear that you would stay again, and I hope you had a lovely cruise!

Thank you for taking the time to review. I hope we've done enough to be able to welcome you back at some point in the future

Thank you for taking the time to review, I hope if we get the chance to welcome you back again, we can make your next stay 5*! We do appreciate you taking the time to comment on your experience.

Thank you for your really kind review of the hotel, and please be assured we will pick up your feedback with the teams to see where we can improve. I hope we get to welcome you back for another good stay if you're ever back in the area. Thank you again

Thank you for your review, and also the opportunity for us to talk to you since your stay. I hope if you're ever back in the area, we'll get the chance to make amends for any shortcomings on this occasion.

Thank you for your 8 out of 10 review of your stay with us. I'm pleased that overall we delivered a good stay for you, and I hope we're able to welcome you back for an even better one, any time you're in the area again.

Thank you for your 10 our of 10 review of your stay with us. These reviews really are so important to us, so thank you for taking the time to do so, and I'm delighted that your stay was so enjoyable. We hope to see you again very soon

I'm very pleased to hear that you enjoyed your stay - I hope we have done enough to be able to welcome you back again any time you're in the area. Thank you for taking the time to review.

I am sorry that your stay wasn't all we would have hoped for. If you have any further information to help us improve further, please feel free to contact us directly. Apologies that we didn't get it quite right on this occasion.

Thank you so much for your 5 out of 5 review! I'm delighted we were able to deliver such a great stay for you, and hope we get to see you again very soon. Thank you again

Wow what a fantastic review to receive, thank you so much. I'm delighted that we were able to provide you with such an enjoyable stay, and really hope we get to welcome you again. Thank you again, reviews like this really do mean so much to us.

Thank you very much for your review, and I hope we did enough to be able to welcome you back any time you're back in the area.

Thank you so much for your really kind words about the team here. I'm really pleased to hear you've enjoyed your experiences with us, and hope we get to welcome you many more times to come.

Thank you for taking the time to leave your feedback, I hope we did enough to be able to welcome you back again should you be in the area again.

Thank you very much for your 8/10 review - I hope next time you're in the area, we're able to welcome you again.

Thank you so much for your wonderful review of your stay with us. It's so great to hear that the staff and all that they delivered impressed so much, and I really hope we get to welcome you back again very soon. I am sorry that the bed was too firm for your liking, and hope we could find something more to your taste during any return visit. Thanks again

Thank you for taking the time to leave such lovely feedback following your stay with us. I'm so pleased we were able to help give you such a great break away, and hope we can do the same for you again the next time you're in the area.

Thank you for taking the time to give your detailed feedback, and I'm pleased that on the whole you enjoyed your stay. I am sorry about the communication regarding the sofa beds; Whilst they are generally designed for children, I'm disappointed that we didn't communicate this clearly enough during the booking process, and that the response you got when querying during your stay was less empathetic than I would expect from our team. I hope we have done enough to be able to welcome you back, and if so, be able to offer you an entirely hassle-free stay with us next time.

I'm delighted to hear that our team were able to accommodate your parents as requested, and that they were able to have a comfortable stay with us. I hope we'll be able to welcome them again, any time they're back in the area. Thank you

Thank you for such a lovely review of the team, food, and cleanliness. We are due to begin a refurbishment next year, and I hope we'll be able to welcome you back to enjoy the results! Thank you again for taking the time to review

Thank you so much for such a lovely review of your stay with us. I'm delighted that we were able to offer you such a great place to stop before your cruise, and it's great to hear that you'll be back again. I hope you had a fantastic trip to sea, and look forward to welcoming you back in the future.

Thank you for such a wonderful review of the hotel, our team, it's great to hear how much you enjoyed the breakfast. We hope to welcome you back again very soon for another great stay! Thank you again for taking the time to review

Thank you for your review, I am sorry we didn't manage to make a better impression on you on this occasion, but hope we did enough that you might give us another chance should you be back in the area.

Thank you for your review, I am sorry we didn't manage to make a better impression on you on this occasion, but hope we did enough that you might give us another chance should you be back in the area.

Thank you for your 8/10 review of your stay. I'm really pleased that it met so many expectations, and I hope we can welcome you back for a 10/10 experience at some point very soon! Thank you again

Thank you so much for your 10/10 review! This is so great to receive, we're all so pleased you enjoyed your stay so much, and hope to see you again very soon! Thank you again

Thank you for your 5* review. I'm delighted that you were able to enjoy your stay so much, and hope you will return any time you're back in the area. Thank you again.

I'm very sorry that you are so disappointed in your stay. We can see that you booked a standard room, and put a double down as a request. I understand that our team tried to offer you some complimentary drinks and breakfast to appease you, but understand that this was not well received. I am sorry that you won't be staying with us again, and apologise for any confusion during the booking

Thank you for such a wonderful review of the team and our food offering. What more could we ask for from feedback, and I hope that we get to welcome you back very soon for another great stay. Thank you so much for taking the time to leave these comments

Thank you sincerely for your feedback about your stay. I'm delighted that the team gave you such a pleasant welcome, and that the rest of the stay remained so enjoyable. I hope we see you again very soon!

Thank you so much for your really kind feedback, and I hope this means we did at least enough to ensure we see you back here again, the next time you are in the area.

I'm really sorry that you were disrupted by any noise during your stay. I hope that if you were to give us another try, we might be able to find you a quieter room on request. Apologies that we didn't completely meet your expectations on this occasion, but thank you for taking the time to review.

Thank you for taking the time to leave your feedback although I am sorry that you weren't left completely satisfied by your stay. We are due a refurbishment to begin in the near future, so I hope you would consider giving us another opportunity if returning to the area once completed.

Thank you so much - it's always great to see a 10/10 review, and I hope this means you'll be back to stay with us any time you're next in the area!

Thank you so much for your 8/10 review. I'm glad that overall your stay was enjoyable, and I hope if we're able to welcome you back at any point, we'll be able to make it even better. Thank you for taking the time to feedback

Wow - it's always so lovely to receive a 10/10 review! Thank you so much, and I really hope we get to see you again very soon. This really does mean a lot to us

Thank you so much for your 10/10 review! I'm so pleased to hear that we met all of your expectations, and we'd love to see you back here whenever you're back in the area. Thank you again,

Thank you for your 10/10 review - these reviews mean so much to us, and I really hope we'll get to welcome you back again at some point in the future. Thank you

Thank you so much for your 10/10 review. I'm delighted that we were able to deliver such a great stay for you, and hope it won't be long before we're able to welcome you back again. Thank you again,

Good Morning,Thankyou for your review, we hope to se you again soon.Kind RegardsLouise BatemanReception Supervisor

Thank you so much for your 8/10 review, and it's great to hear that the staff were so welcoming, and your stay so comfortable. I will pick up the broken hairdryer with our housekeeping team. We really hope we get to see you again very soon, thank you for taking the time to review.

What a lovely review to receive, particularly around the staff attitude and approach, and to hear that the food and surroundings matched, is great to hear. Thank you so much for taking the time to leave your feedback, and we look forward to welcoming you back when you are next in the area.

Thank you so much for you 10/10 review. It's always great to hear that we've delivered entirely to meet expectations, and I hope you're back in the area again at some point, and we can show you another great stay. Thank you for taking the time to review.

I'm really sorry that we didn't manage to exceed your expectations on this occasion. The writing guidelines from hotels.com means I can't pass on specific contact details, but if you do want to let us know any further feedback that we can review, please do contact us directly as it will be gratefully received. Kind regards

Thank you so much for your 8/10 review. I'm delighted that you enjoyed your stay with us, and really hope we get to see you again at some point in the future. Thank you for taking the time to review