2/10 - Tồi
Jaesun
Đi cùng gia đình
13/03/2024
Không thích: Tiện nghi, dịch vụ
I spent two nights at this hotel, which was a very special experience for me. I had paid the full amount in advance, but upon check-in, the staff informed me that I needed to pay extra for my child. Despite having already paid an additional charge for my son as indicated on my receipt, they issued a separate invoice for 80 euros.
On the second day, I requested additional towels from the front desk. The staff member rudely informed me that there would be an extra charge for the towels, stating, 'We do not provide housekeeping services like other hotels!'
These two incidents made me feel uncomfortable and dissatisfied. As a result, I hurriedly checked out on the morning of my last day.
Jaesun
Lưu trú 2 đêm vào Tháng 3, 2024